1. SN file and UPK file need to be uploaded at the same time to get the License file.
2. Make sure SN hasn＇t been activated by online mode before in your software.
3. SN file format is XX-SN.xml,Please contact your sales to get SN file.
4. UPK file format is XX_upk.xml,it is generated from software offline activation mode.
5. Ensure that you are using a matching SN and UPK.
You can download bellow user manual to check detailed operation steps.