How can I authorize a new vehicle for parking in the ZKBio CVSecurity system?
To authorize a new vehicle for parking:
1. Go to Parking → Vehicle Management → Vehicle Authorization.
2. Click Add New to open the vehicle authorization interface.
3. Enter the owner’s name, select the parking space, and set the entrance and exit areas where the vehicle can pass.
4. Choose the vehicle type and set the authorization period.
5. Click OK to save and authorize the vehicle.
When SpeedFace-V4LM1 device type is set as AC Push, what does the access records means? userId=0 state =2 mode=200
userId=0: device power off or press exit button;
state=2 : abnormal state, 0 mean in, 1 mean out
mode=200 : other verification method, 15 is face, 25 is palm print
InBio460 Pro cannot be added to ZKBio CVSecurity software
If the device can be searched and can added successfully, it has not been successfully appeared in the device list. Turn off the encryption transmission in System=>Communication=>Communication-Monitor of the software.
Can ZK9500 connected to ZKBio Time8.0.2 software?
Yes, but it requires installing the USB reader driver.
How can I change the Authorized Company in the license of ZKBio CVSecurity software?
1. Export the existing License.xml
2. Open License.xml with Notepad and edit the name field.
3. Import the modified License.xml.
How can I create a new visitor reservation in ZKBio CVSecurity software?
To manage visitor reservations:
1. Go to Visitor Reservation → Visitor Reservation.
2. Click New to create a reservation.
3. Fill in the visitor’s details, including the scheduled visit date, time, and purpose.
4. Select the host or department the visitor will meet.
5. If required, capture a photo of the visitor using the system.
6. Assign any necessary access permissions for the visitor’s stay.
7. Review the reservation details and click Submit to save and complete the process.
You can later review or approve reservations through Reservation Audit under the same menu.
How to troubleshoot attendance point synchronization issues in ZKBio CVSecurity software?
If you are experiencing issues with attendance point synchronization in the ZKBio CVSecurity system, follow these steps:
1. Verify Attendance Point Configuration:
Ensure that the attendance points have been correctly configured in the system. Go to Attendance Management > Attendance Points and verify that all necessary parameters, such as the device module, area name, and door list, are correctly set.
2. Check Network Connectivity:
Confirm that the devices associated with the attendance points are properly connected to the network and can communicate with the server. Network issues can lead to synchronization failures.
3. Manual Synchronization:
If automatic synchronization fails, try to manually synchronize the attendance points by going to Attendance Management > Attendance Points and selecting Synchronize Attendance Point Record. Choose the appropriate time node and attendance point to synchronize manually.
4. Inspect System Logs:
Review the system logs to identify any errors or issues that occurred during the synchronization process. This can help pinpoint the cause of the problem.
5. Restart Devices:
Sometimes, simply restarting the attendance devices can resolve synchronization issues. Ensure that all devices are properly rebooted and try the synchronization process again.
6. Contact Support:
If the issue persists after troubleshooting, contact our technical support for assistance. Provide them with the details of the issue, including any error messages and steps already taken to resolve the problem.
If you are experiencing issues with attendance point synchronization in the ZKBio CVSecurity system, follow these steps:
1. Verify Attendance Point Configuration:
Ensure that the attendance points have been correctly configured in the system. Go to Attendance Management > Attendance Points and verify that all necessary parameters, such as the device module, area name, and door list, are correctly set.
2. Check Network Connectivity:
Confirm that the devices associated with the attendance points are properly connected to the network and can communicate with the server. Network issues can lead to synchronization failures.
3. Manual Synchronization:
If automatic synchronization fails, try to manually synchronize the attendance points by going to Attendance Management > Attendance Points and selecting Synchronize Attendance Point Record. Choose the appropriate time node and attendance point to synchronize manually.
4. Inspect System Logs:
Review the system logs to identify any errors or issues that occurred during the synchronization process. This can help pinpoint the cause of the problem.
5. Restart Devices:
Sometimes, simply restarting the attendance devices can resolve synchronization issues. Ensure that all devices are properly rebooted and try the synchronization process again.
6. Contact Support:
If the issue persists after troubleshooting, contact our technical support for assistance. Provide them with the details of the issue, including any error messages and steps already taken to resolve the problem.
How can I manage access control groups for the video intercom in ZKBio CVSecurity?
To manage access control groups for the video intercom in ZKBio CVSecurity:
1. Navigate to Video Intercom > Access Management > Access Control Group.
2. Click New to add a new group, fill in the required parameters such as the group name and description.
3. Click Add Device to add devices to the group and select the doors or devices that should be included in this access control group.
You can also export or import access control group information by clicking on the respective options in the Access Management menu.
4. After configuring the access control group, click OK to save your changes.
How can I configure a new video intercom device in ZKBio CVSecurity software?
To configure a new video intercom device in the ZKBio CVSecurity system, follow these steps:
1. Go to Video Intercom > Device Management > Device, click New to add a new device.
2. In Device Add Interface, fill in the necessary parameters:
Device Name: Customize the name of the device.
Device Code: Select the appropriate device code.
IP Address: Enter the IP address of the video intercom device.
Communication Port: Enter the communication port number for the device.
Username: Provide the username for the device.
Administrator Password: Enter the administrator password for the device.
External Network Address: Provide the external address of the device.
Transport Protocol: Select the transport protocol (usually UDP).
Device Type: Select the type of device (e.g., outer station, door station, doorbell station, or indoor station).
How can I back up the database in ZKBio CVSecurity software?
To back up the database in ZKBio CVSecurity, follow these steps:
1. Navigate to the System menu and select System Management > Database Management.
2. On the Database Management interface, you will see options to refresh, back up, and schedule backups.
3. To perform an immediate backup, click Backup Immediately. This will back up the database to the path set during the software installation.
4. To set up automated backups, click “Backup Schedule.” Here, you can set the start time and interval between automatic backups.
5. You can also configure FTP settings for sending backups to an FTP server if required. Make sure to test the FTP connection to ensure proper communication.
An error occurs during login after BioTime 8.0 is configured with an Oracle database.
Please try creating a new empty database in Oracle and configure BioTime 8.0 to connect to the new database.
Why there is no data in the attendance report of BioTime 8.0.2?
Please have a check:
1. Whether there are attendance records.
2. 2. Whether a schedule exists.
3. Whether the attendance calculation is made.
4. Whether the weekend is set but not scheduled on the weekend.
5. If users clocked in within the allowed time limit.
After ZKBioTime 8.0 has been installed. If Https is not enabled, how can I manually enable Https?
1. Enable service Enable HTTPS.
2. If there is no HTTPS certificate, copy the default HTTPS certificate to
From BioTimeapacheconfssl to BioTimeapacheconf.
After my device connects to ZKBio Time or ZKBio CVSecurity, the device time changes and becomes incorrect. Why?
Try disconnect server and check device time will return to correct time or not, if return to currently time please check the timezone of your computer is correct or not, If the timezone is correct please contact technical support.
In ZKBio CVSecurity software, why does the visitor parameters page fail to save after setting the automatic sign-out location?
Please try shortening the name of the sign-out location reader.
Could you please explain why the ZKBio CVSecurity anti-passback function exhibits the following behavior: after five consecutive global anti-passback verification attempts, the sixth attempt is always accepted?
Please have a check if the person is an administrator, and in software, administrators have special permissions that bypass the anti-passback control.
Why does ZKBio CVSecurity software continuously display a “server connection failure” message?
Please try to switch to Firefox, Edge, or Google Chrome in incognito mode.
What is the difference in the role of a registration device in BioTime and ZKBio CVSecurity software between setting it as a registration device and not setting it as one?
For ZKBio Time software:
A device set as a registration device will upload registered personnel information to other devices in the same area through the software. A device not set as a registration device will automatically upload personnel information to the software but will not automatically distribute it to other devices in the same area. Whether a device is set as a registration device does not affect the automatic synchronization of personnel information registered in the software to the devices.
For ZKBio CVSecurity software:
A device set as a registration device will automatically upload personnel information to the software when registering personnel.
A device not set as a registration device will not automatically upload personnel information to the software.
Whether a device is set as a registration device does not affect the automatic synchronization of registered personnel in the software to the devices. What affects the automatic synchronization of personnel information registered in the software to the devices is the access level under the personnel module.
How can employees change their BioTime App login password?
Modify the employee self-help password in User Edit → Attendance Settings on the web side.
Why can’t user IDs be sorted in ascending order (1, 2, 3) in ZKBio Time 8.0.8?
Please go to Personnel Module → Configuration and turn on the “Order by Number Employee ID” function.
Why does ZKBio Time 8.0 suddenly fail to open after a period of time?
The time zone of the computer server has changed, and it no longer matches ZKBio Time. After reconfiguring the time zone of the computer server, restart the service.
How can I get or post a photo file using the ZKBio Time 8.0 API feature?
For example, using the ZKBio Time 8.0 Demo link:
1. Get bio-photo from ZKBio Time 8.0,
http://time.xmzkteco.com:8097/auth_files/biophoto/1.jpg
2. Get user photo from ZKBio Time 8.0,
http://time.xmzkteco.com:8097/auth_files/photo/1.jpg
3. Post bio-photo(base64 format) to ZKBio Time 8.0,
http://time.xmzkteco.com:8097/iclock/api/bio_photo/upload/
Why does the license login screen show a point match?
Please check if you have added more equipment or personnel than required by your license last time, and remove the excess equipment or repurchase the license.
Why is there no cancel button in the license management of ZKBio CVSecurity software?
This issue is due to a dropped license file. Please re-activate using the original license file.
How to use the transactions data of an access control device as attendance data?
Please contact your sales representative to obtain a license with attendance points. Through the attendance points in the Attendance module, select the area to add the door of the attendance point after clicking the Access Control module. This allows the access control device to be used as an attendance device.
In ZKBio Time 8.0, there is an error report of not all arguments during string formatting in the re-sign card menu of the approval management of the attendance module.
Please contact our technical team to assist you in resolving this issue.
Why does ZKBio Time 8.0.5 software keep loading when exporting tables?
Please contact our technical team to assist you in resolving this issue.
The Bio Proxy service of ZKBio Time 8.0 cannot start after a Windows 10 update. What can I do?
Please contact our technical team to assist you in resolving this issue.
What should I do if the user forgot the administrator password for ZKBio Time 8.0?
Please go to the homepage, click the “Forgot Password” button, fill in the email address used during first login, and retrieve the password. If this does not work, please contact our technician for assistance.
Why does the ZKBio CVSecurity software's event screen generate a large number of "Automatic Iditification-Event Type 73" events when the SpeedFace M4 is connected to ZKBio CVSecurity without any human intervention?
Please have a check if there are any items similar to the QR code in front of the device camera to ensure that the camera can recognize other items.
Does ZKBio Time 8.0 support MSSQL database?
ZKBio Time 8.0 does support 4 database engines PostgreSQL(Default), MSSQLServer, MySQL, Oracle 19C.
Which software should I use for a visable light device?
It depends on your needs. If it is for time attendance purposes, you could consider using ZKBio Time 9.0 software. If you are more focused on access control management, then you could consider using ZKBio CVSecurity. Please contact our sales representative or technical support for more information and suggestions.
How should I handle data backup process issues, specifically when backups fail to complete successfully?
1. Review Storage Path Settings: Begin by checking and correcting any issues with the storage path settings to ensure your backups are saved in the correct location.
2. Ensure Network Stability: Verify that your network is stable, as this is crucial for a successful backup process.
3. Set Up Backup Process: Follow the comprehensive guide to configure your backup settings, including recommended storage configurations and network settings.
4. Verify Backups: Implement the suggested backup verification steps to confirm that your backups are being completed successfully.
5. Schedule Automated Backups: Set up automated backups by following the provided guidance, and ensure they are running as scheduled.
6. Monitor Backup Logs: Regularly check your backup logs to monitor for any issues and confirm successful completion.
Why can’t a workflow be deleted in ZKBio Time 8.0?
The reason is that there are still workflows that have not been approved. If the flow is finished, it can be deleted.
How can I resolve the license loss issue in ZKBio Time 8.0 software?
If reactivation fails, obtain the software license or license code and the detailed software version, and contact technical support to reset the license and reactivate it.
Why iClock360 is disconnected after we mapped the address of ZKBio Time 8.0 to the public network?
Please ensure your network configuration is correct, and check the device’s network settings, especially the gateway.
Why does BioTime 8.5 not run normally, and why does the webpage display error code -500?
Click on the Biotime console in the bottom right corner of the computer > Service > Click on STOP > Database > Click on Create table > Service > Click Start, wait a few minutes for the service to start. If the problem persists, please contact technical support.
How can I back up and restore data using ZKBio Time 8.0 software?
Database backup can be done directly in the software via System → Database → Backup.
Data restoration requires the use of CMD commands. The steps are as follows:
1. Stop the software service in the console and wait for completion.
2. Execute the following command in the CMD window:
psql -h localhost -p 7496 -U root -d biotime -f filename (e.g., D:UsersAdministratorDesktop70305000000.bak)
Wait for the command execution to complete.
How can I activate the software license for ZKBio CVAccess without a network connection?
Select offline activation on the software side (No License → Import Online License), fill in the information to obtain UPK, go to the official website to generate an offline license, and then return to the software to activate.
When uploading a BioPhoto to BioTime 8.5, why is it not synchronized to the device to generate a face template?
In BioTime, go to Device → Configuration and set Bio-Photo Approval Policy to Auto Approved.
During the installation of ZKBio CVSecurity software, why does it prompt a Runtime error?
Please try closing all antivirus software and retry. If the issue persists, try installing with the default PostgreSQL database. If that succeeds, the problem is likely with your existing database.
Why can’t I enter a letter as the personnel ID when adding a person in BioTime 8.5?
In BioTime 8.5, go to Personnel → Configuration and disable the “Number Employee ID” option.
When trying to log in to ZKBio Time software, the browser prompts “Forbidden Request.” How can I solve this?
Open the BioTime Service Controller and check if all services are running properly and the database connection is successful. If you have selected both HTTP and HTTPS, please select only one (either HTTP or HTTPS) and restart all services.
My ZKBio CVsecurity can not be open, when I check the services in the computer's task manager, I can not find the core service.
Please open the application installation folder--> services--> run the repair_services as an administrator.
How can I set up specific email alerts to specific people in BioTime 8.5?
1. In the Attendance module, select the report you want, click Save Layout, name it, and confirm to save.
2. Go to System → Integration → Attendance Report, click Add to configure the task, select the layout you just saved, choose encryption, file format, file header, export time, and add the person’s email.
3. Click Confirm to save the task, select the task, and enable it.
When logging in to BioTime 8.5 software, why does it prompt that the license is not activated?
Activate online again. If online activation fails, generate a UPK file and apply for an offline activation license.
If online activation fails for the BioTime 8.5 license, what should I do next?
Generate UPK files and send them to technical support to apply for offline activation.
How to solve if BioTime8.5 cannot log in because the MAC address of the computer has changed?
Please contact sales representative to reset the software license.
Why is the automatic attendance calculation in ZKBio TimeCloud software invalid?
The upgrade issue has been fixed. If it reoccurs, please contact technical support.
In BioTime 8.5, when personnel are relocated to another area, why are users in that area unable to verify clock-in?
Open the registration device and synchronize. If it does not work, please contact technical support.
When personnel areas are changed in BioTime 8.5, why is the data not synchronized?
Please find Configuration in the software device module, open the relevant registration machine, transmit in real-time, manually synchronize or delete cached device commands. If it is invalid, please contact technical support.
In BioTime 8.5, why does the attendance report show abnormal duration (clock-in duration appears abnormal in the monthly worked report)?
Please check and change the Paycode before rescheduling. If the issue persists, please contact technical support.
Why is the email function in BioTime 8.5 not working?
Please check if the limited configuration is correct, check the browser configuration, or contact technical support for relevant configuration documents.
Why does the Total Time Card in BioTime 8.5 software only display records from half a month?
Please enable automatic attendance calculation. If it does not work, please contact technical support.
Why is the time zone of the record table in ZKBio Time 8.0 data +8 instead of my local time zone?
Once installed, PostgreSQL defaults to East 8. Open the pgSQLData/postgresql.conf file in BioTime’s installation directory with Notepad, find the line timezone = 'Asia/Hong_Kong', and comment it out by adding # at the beginning. Then find the Bio-pgSQL service and restart it.
Why does BioTime 8.5.5 (1905) version software lack the compensate feature?
Please contact technical support for an upgrade package.
Why does the interface data export under BioTime 8.5 software integration not automatically export?
Please try restarting the server. If the issue persists, please contact technical support.
We are experiencing an issue with PDF export in BioTime 8.5.3 after a recent upgrade. Issue: Unable to export time card reports to PDF, except for the "Total Time Card" report which still works. Note: All other export formats and modules are functioning normally. Version: Old: 8.5.3 (Build: 220200913.541) New: 8.5.3 (Build: 220200913.1103)
This requires a minor version upgrade of the software. Please contact our technical support team.
Why load/install an SSL certificate to BioTime8.5 keeps loading?
The certificates and other documents need to be replaced in the conf/ssl/ directory before loading the .crt and .key files in the conf directory.
How to turn off the BioTime 8.5.3 access and payroll module menus if no needed?
To BioTime 8.5.3 version，it does not support to turn off modules.
To BioTime 8.5.5 version, it adds a new menu to control, so that you can close unnecessary modules in the controller menu.
Why does the daily attendance report exported by BioTime 8.5.3 (980 version) contain special letters in the symbols?
Maybe it's a keyboard input method problem, change it to letters and it will be fine.
We tried to used the USB fingerprint scanner to register users' fingerprint in BioTime 8.5, but it repeatedly prompts to download the driver.
Please turning off Google browser blocking Google Chrome security policy settings, chrome://flags/#block-insecure-private-network-requests, default changed to disabled.
In BioTime 8.5.5 (1905 version), why can’t new or edited personnel be saved?
Please reinstall same version software to solve this problem.
The BioPlatform Core Service and BioPlatform Database Service of ZKBio CVSecurity 5200 version suddenly cannot be started, and default database connection fails.
Please save the template before you can select it.
Please try opening it with a different browser, such as Google Chrome.
Please arrange the personnel to the shift after you set the time period and shift in the attendance module.
Why can’t the VMS video intercom in ZKBio CVSecurity be displayed?
Please try opening it with a different browser, such as Google Chrome.
Why the InBio Pro controller keeps prompting to add successfully and will restart when added, but it is not added in ZKBio CVSecurity Access module?
Please try disabling encrypted transmission. Go to Software → System → Communication Management → Communication Monitor → Turn on Encrypted Transmission → No.
After installing ZKParking software, why is there a database error?
Please confirm whether the PostgreSQL database service has been created and start this service.
After registering a user in ZKBio CVSecurity, why can’t I sync this user to the device?
Please ensure that the added users and devices are in the same access control group.
When using ZKBio CVSecurity and ZKBio CVConnect, why can’t I log in to the ZKBio CVSecurity app (ZKBio Zexus APP)?
The Endpoint of ZKBio CVSecurity on ZKBio CVConnect needs to be consistent with the URL of ZKBio CVSecurity.
Why can’t the Core service of ZKBio CVSecurity start?
One possibility is that antivirus software has deleted the startup.jar file. In this case, you need to find the same version of the software, copy startup.jar, and place it in the installation directory. Another possibility is that antivirus software has blocked or quarantined java.exe. In this situation, you need to allow java.exe to run.
In ZKBio CVSecurity parking module, the LPR parking device is slow to verify, and the verification process keeps waiting without producing results.
The issue is caused by the vehicle being parked too far from the camera. As a result, the bounding box in the frame is too small to capture the vehicle effectively, leading to verification failure. Moving the vehicle closer should resolve this.
In ZKBio CVSecurity software’s video playback function, why does the actual playback time consistently differ from the ideal time by about ten seconds?
Please verify whether the local time on the computer hosting the NVR server deviates by approximately ten seconds.
The customer enrolled a face on one device, uploads it to the ZKBio CVSecurity software, and then sends it to other devices. However, the photos of the same person are not synchronized correctly across the devices.
The issue arises because the two devices use different face recognition algorithms. such as one with version 58.16 and the other with version 39.1. It is recommended that the customer distribute face images directly from the software. This ensures that all devices, regardless of their face recognition algorithms, receive the same photos. Each device can then generate its own suitable face template independently, without affecting the others.
When using the zip installation package to install ZKBio CVSecurity, an error is reported when extracting the file, and then the installation fails.
The issue is caused by the directory structure where the installation package is located being too deeply nested. To resolve this, move the ZIP file to a directory with a shorter path and try extracting it again.
In ZKBio CVSecurity 6.1.1, when using the API to send a request, it fails with a date-time format error.
Please try installing a higher version of ZKBio CVSecurity software.
In the ZKBio CVSecurity Visitor module, why does the email linkage function for sending QR codes not include the QR code in the email?
Please configure the QR code URL on the visitor configuration page.
Why the license activation of ZKBio CVSecurity has failed. Or Why the license not activated on my ZKBio CVSecurity software?
1. Please have a check if you are using an old license for ZKBioSecurity to activate to ZKBio CVSecurity software, the license and the software does not match.
2. Please disable all antivirus programs and firewalls on your computer and use offline activation for a try.
Why ZKBio CVSecurity licenses are lost every two or three days?
Please confirm whether you are using a virtual machine.
If yes: We recommend using a physical machine if possible. If a virtual machine is your only option, please set a fixed CPUID for it.
If not: Please contact our technical support for assistance.
When punching in on the ZKBio Time App, why does it show “Invalid punch time, please try again”?
This occurs when the mobile phone time is inconsistent with the server time. Please synchronize the phone time with the server time.
If we want to use the ZKBio Time8.0 Multiple Worked Hrs in Attendance->Transactions Report->Daily Report, What should we do first?
Please go to Shift->TimeTable->Add Flexible Timetable->Rule settings, set Multiple In/Out as Yes.
In ZKBio CVSecurity, why does the remote face registration function not work?
This function only supported in some of the devices, such as "ProMA", and the frmware version should be higher than 3.1.18. Please contact your technical support for further confirmation.
Why can’t I access the ZKBio Time 8.0 web interface?
Please check your firewall settings and ensure the firewall is disabled. We also recommend using Edge or Chrome to access the web interface.
The card number of the ZKBio CVSecurity software get is not the same as the card number printed on the RFID card.
Please check your Wiegand format. For more information, refer to the software user manual for instructions on setting the Wiegand format.
In ZKBio CVSecurity software, it fail to set up SMTP for gmail.
Check the network connection status of the computer, whether it is connected to WiFi and LAN at the same time, whether DHCP is turned on. Try manually assigning a fixed IP address, subnet mask, and DNS. Failure to obtain DNS will cause resolution of smtp.gmail.com to fail.
In ZKBio Time 9.0, why does manual calculation report the error 'NoneType' object has no attribute 'pay code id'?
Please check if Late Out is turned on in the scheduling settings, but Work Hour Assign to is a null value, disable Late Out and recalculate.
In ZKBio Time8.0 software, Employees applying for training are not notified to workflow related personnel, and the message icon in the upper right corner of the self-service login interface of workflow related personnel does not receive reminders.
Workflow notification is notified to the system administrator account, or email notification to the workflow related personnel, it is recommended to enable email notification, or create a new administrator account.
What if we have installed the ZKBio Time8.0 and activated the license in one computer, but now we wants to change the computer？
Please use the software's deactivate feature to self-reset the license.
How to change the ZKBio Time APP login password for employees?
Modify the employee self-help password in User Edit → Attendance Settings on the ZKBio Time 8.0 software side.
In ZKBio Time8.0 software, the attendance records of resign person also be displayed in the attendance report.
In ZKBio Time8.0 software, the attendance records of resign person also be displayed in the attendance report.
The newly installed ZKBio Time8.0 software does not pop up a window to register the default administrator account, and cannot login.
If you are using Internet Explorer, please switch to another up-to-date browser such as Chrome. If the issue persists, please contact our technician.
Why can’t ZKBio CVSecurity 6.0.1 obtain personnel data from SpeedFace-V4L or send personnel data to the device?
Check if System → Communication → Device Command → returned value is -1110.This indicates that the device is added incorrectly. You should click search and then add it instead of adding it directly.
In ZKBio Time8.0.8 software, user ID cannot be sorted in ascending order of 1, 2, 3...
Go to Personnel Module → Configuration → turn on "Order by number Employee ID" function.
Why ZKBio CVSecurity 6.0.1 often needs to change the password every two months?
Enter Software → System → Authority Management → Security Parameter → Password Valid and select Unlimited Time.
It shows "Unable to execute file: C:\ZKBioTime\install redis.cmd" when installing ZKBio Time 9.0.1.
Plase turn off antivirus software and try again.
When adding a device to ZKBio CVSecurity 6.1.3 software, it prompts: "This device is restricted and is not allowed to add directly. Please contact the software provider!"
Please contact our technical support team, providing your deice serial numebr and the issue screenshoot and license ID, we will help to renew the license, and then you can online update license.
The browser shows IIS Windows when opening ZKBio Time 9.0.1 software.
Please open the Biotime Platform Service Console to change the port.
What type of FTP is used in ZKBio Time8.0 software?
FTP has two modes: active mode and passive mode. ZKBio Time 8.0 uses passive mode.
We have installed ZKBioTime.Net 3.0 software on 4 computers: one as a server and the other three for users. How can database sharing be realized, and do all software need a license to register?
1. Since there are 4 computers installed the software, you need to apply 4 license to register.
2. SQL database can realize database sharing, so you can install MySQL or SQL Server in server, then change database and connect by the tool "ZKTimeNet.DBTT.exe".
In this case, we strongly recommend using ZKBio Time 9.0 software for more flexible management. Once installed on the server, create user accounts for different managers so they can access the software via browser.
Can ZKBioMedia station N2 be used without software? Are the files stored on the device or in the ZKBioMedia software?
It can be played offline, but the program needs to be uploaded from the software, and the device can save the video
The software’s video is stored in the installation path.
Why can’t ZKBioMedia station N2 videos be saved locally?
When adding a schedule, local playback is not selected. After selection, the video will be automatically stored in the video folder of the main interface after local playback.
Can ZKBioMedia choose HTTPS installation?
It is not supported; only HTTP is available.
Error code 1201 is displayed when ZKBioLock reads the card with the encoder.
The problem with the card, that is, the card is not locked by the hotel, you can first write the card arbitrarily, and then cancel it to restore the normal empty card.
ZKBio Time 8.0 cannot be opened and prompts "500 error, the operation you selected is not working or the service is not available."
The driver file is missing, and the ZKBioTime database has not been established. First create the ZKBioTime database, open the service console connection, then create the table, and finally restart the service.
When activating the license for ZKBio Time 8.0, it prompts "License errors, app Exceed."
The reason is that the APP points already used by the current software exceed the APP points in the new license, and you can apply for an increase in the APP points.
Why are scheduled shifts successfully set in ZKBio Time 8.0, but the shifts do not actually take effect?
Please add personnel in the shift.
In ZKBioHLMS software, when adding people to an authority group, it always gets stuck on the loading page (authority group name is floor 2).
If the name of the access control authority group contains or+space, the equipment personnel cannot be added, and the authority group cannot be deleted. (Words such as or and like plus spaces will not work).
So please modified the name of the permission group followed above rules.
After connecting a device to ZKBio Time 8.0, employee data in the device cannot upload to the software, but employees in the software can sync to the device.
Check whether Device → Configurations → Registration Device is enabled. It is disabled by default, meaning no device information can be uploaded to the software. If enabled, the device will upload information only if Registration Device in the device information is Yes.
Why can’t the bio-server of ZKBio Time 8.0 be started?
Check whether iclockservice.exe exists in the installation path. It may be that there is anti-virus software in the computer, which will intercept this file.
When logging in to ZKBio Time 8.0, it prompts "This site can't be reached, 127.0.0.1 refused to connect."
Check whether the service starts normally, whether the database connection test succeeds, and whether tables are created successfully. Confirm whether the console HTTP port and the browser access port are the same. If they are the same, stop the service, click Check Port. If the interface prompts that port xx is invalid, change the port and start the service.
Why can’t BioTime 8.5 software connect to an MSSQL database?
The BioTime 8.5 is specifically designed for the Middle East market. If you are not located in Middle East, please consider of using ZKBio Time 9.0, which can connect to MSSQL.
ZKBio WDMS 9.0 software shows “the license is inactive” on login interface.
Click "About" to check the license details. If it shows "Incorrect UPK" or "UPK Changed," try online activation with the original license. If the error persists, contact technical support. If this issue occurs repeatedly, check whether there is a fixed MAC address or try upgrading the software to a higher version.
Why can’t MultiBio800 upload fingerprint templates to ZKBioTime.Net 3.0?
Please check how many users does the software already have, because this software can only support 2,000 users. Try to delete the users on software and then upload from device again.
Can’t log in to ZKBio Time 8.0; no response after clicking login. Bio-redis is running, and the debug log shows "unable to create a new session key. It is likely that the cache is unavailable."
Check the size of appendonly.aof under biotimeredis. If it is large, delete it and restart the service from the BioTime control board.
The client uses ZKBioHLMS software to connect to the encoder, but when configuring the hotel lock card, the software displays "No card."
When recognizing an online hotel lock card, you must use the D147-H encoder.
ZKBioHLMS software shows room already unbind.
Please check the configuration card and read the card. If there is no card number information, that is the reason for unbinding. Configure the card again and rebind the lock.
Successfully installed ZKBio Time 8.0 software, but it won’t open normally, and there are no bio-apache and bio-proxy services when checking services.
The anti-virus automatic uninstall two services when installing the ZKBio Time 8.0 software. Please turn off the anti-virus software when installing software.
When activating the ZKBioTime.Net 3.0 license, a message shows "License error."
ZKBioTime.Net 3.0 have two versions, the licenses are not the same. When applying for the license, please check for the software's version first.
The ZKBio CVSecurity software cannot get the attendance records before 1st August in the device.
If your ZKBio CVSecurity software version is 5.0.0, please overwrite to upgrade to 5.1.0 or above version. It will then work.
Regarding ZKBio Time 8.0 software: 1. Can the person ID be changed after the person has been created? 2. Can mobile app push notifications remind users to clock in or out?
1. The user ID cannot be changed after the person has been created;
2. Currently, the app can only push messages and alerts and cannot remind users to clock in.
Why in ZKBio Time8.0.5 software -Daily report - Total time card report attendance records are only available every other day?
It is a problem with the attendance rules, Attendance/shift/Timetable/Edit/Rule setting, change the day change time in timetable to 00:00:00, then recalculate the attendance.
Why did activating the ZKBio Time 8.0 license cause all modules to disappear?
Please check whether the account you logged into is not a super administrator and whether no modules have been authorized.
Why does entering the login and password on ZKBio Time 8.0 cause it to keep spinning or the webpage to not respond?
Check the bio-redis service status in Task Manager:
If it is stopped, try starting it manually.
If it starts and stops again, or cannot start and gives Error 1067:
Delete the appendonly.aof file in the Biotimeredis folder, then restart all services.
The newly installed ZKBio Time8.0.5 opens with the error CVRUNTME140.dll, restarts the computer with the error This site can't be reached, clicks check at the control help desk, only bio-cache is ok, the other services are unknown, Http Request unable to connect bio-apach0 is wrong.
Maybe a service missed, click start in the server controller and it will be created if there is no service.
After a period of time, the button of EC10 will be released, and anyone can take the elevator, is there any setting errors in the ZKBio CVSecurity software?
In addition to being unlimited elecator level, the superuser will also cause the elevator button to be permanently released, please remove super user role in personnel info of the ZKBio CVSecurity software.
Why did the re-registered data on the device not overwrite the original data in ZKBioTime.Net 3.0 software?
Please click the option "overwrite software employee" in software --Sync Data, then data will upload then cover origial data in software.
How to import device attendance records via USB Drive to ZKBio Time8.0.8 software?
Make sure that the device has been added to the software before importing (online or offline does not matter).
So you can manually add the device, fill in the serial number of the device, and then import it.
How to restore the database of the ZKBio Time8.0.2？
1. Back up your database on an old server.
2. Manually restore it on the new server, remembering the name of the restored database.
3. Open the console.
4. Click Stop in Service Management.
5. In the database configuration, change the database name to the name of the database you want to restore.
6. Click Connection Test. If it succeeds, proceed.
7. Click Start in Service Management. Done.
ZK9500 is connected to ZKBio CVSecurity. No drivers has been indicated.
Two solutions:
Step 1: Open chrome://flags/#block-insecure-private-network-requests
Step 2: Find "Block insecure private network requests" and set it to Disabled.
Step 3: Close Google Chrome and reopen the webpage to solve the problem.
Alternatively, install the software using HTTPS instead of HTTP.
Why does ZKBio Time 8.0 software upload bio-photos without images?
Bio-photo uploads need to go through the approval process and will be displayed after approval. You can set whether approval is required in Software ＞ Device ＞ Configuration ＞ Bio-Photo Approval Policy.
Why does ZKBio Time 8.0 not send employees to other devices in the same area?
1.Manually re-sync the data. If successful, it may have been a previous network timeout issue.
2. Check whether the number of commands newly generated by the software is complete.
3. Check whether the command return information indicates failure.
4. Please contact technical support with the above information and software and device firmware versions.
After the first installation of the ZKBio Time8.0 software, "Internal server error" appears when opening the software, check the service, but bio-pgsql is not started.
Stop the service in the console, click Connect Test, then Create Table, and restart the service after success. If connection fails, contact technical support for help.
Why does ZKBio Time 8.0 software log in normally, but when checking services, the bio-pgsql service is missing?
In Task Manager, click Details, find postgres.exe, right-click and select End Process Tree, then restart the service.
Why can’t the ZKBio Time 8.0 software bio-server be started, and the startup log reports a missing file iclockservice.exe?
Check if iclockservice.exe in the installation path exists; it may be that there is anti-virus software in the computer, which will intercept this file.
And then please turn off the anti-virus software or authorize the anti-virus software to allow running this file, and copy the file from the installation package to the same path.
How to solve the problem of ZKBio Time 8.0 bio-proxy service fails to start?
1. "The code execution cannot proceed because VCRUNTIME140.dll was not found Reinstalling the program may fix this problem" is prompted when installing or opening the software.
A：If the VCRUNTIME140.dll file is missing in the customer installation path, go to the installation package BioTimePython37 and copy the VCRUNTIME140.dll file to the C:WindowsSystem32 path (8.0.4 and above can restart the computer).
2. Port is occupied
A: Stop the service in the console, click check port, whether the port is used, if it is used, please modify other ports, and check again.
How to solve the problem of ZKBio Time 8.0 keeps loading when trying to login?
1. Check if all ZKBio Time 8.0 services are running from Task Manager. If not, try starting them manually. If that fails, the service-related files may be damaged; please contact us.
2. Try reconnecting to the database and creating tables. If that fails, the database may be damaged; please contact us.
In ZKBioTime.Net 3.0, I have set break type to "based on punch," but I can’t see break data in the report even though there are break punches already.
When setting break as "based on punch," you must choose the option "use device attendance state." Then the break information will show in attendance calculation.
When trying to install ZKBioTime.Net 3.0 software, my PC detected threats in the exe file. Why?
Regarding your question, the setup.exe file is misdetected as a virus file. Please add it as a trusted file in your antivirus software and run it again.
How to enable device to Access control module of the ZKBio Time8.0 software?
1. First, the device must support connecting to a lock and support advanced access functions (Time Schedule/Access groups/combined verification, etc.). If it only has Access Control Options in the Access Control menu, please contact us for help.
2. After assigning the device to a user-defined area, click the device to edit. You will see an "Enable Access Control" option. Set it to Yes and confirm.
3. After that, the device will be listed in the Access Control module of ZKBio Time 8.0.
After activating the license of ZKBio Time8.0.6 software, all added devices become offline, and new devices cannot be added.
This is a software license problem. Please contact technical support to check whether the license has the PushKey selected; it should not be selected.
In ZKBio CVSecurity Access Module and Elevator Module, when adding a door, floor, or person, it can not be add, and loading(goes in circles) all the time. The same issue exits when adding a door in the access level menu?
In ZKBio CVSecurity software, Access Level Group or Access Level's Name can not be include"or ''and'' like' , such as or + space, and other special characters like Space Key etc, otherwise it cannot be added, always show Loading.
After installing ZKBio Time 8.0.3 and starting the service, the system prompts: "The program can't start because VCRUNTIME140.dll is missing from your computer. Try reinstalling the program to fix this problem."
Under the software installation path BioTimePython37, change the file vcruntime140.dll to VCRUNTIME140.dll, and copy this file to C:WindowsSystem32. Then restart the server.
In the visitor module of ZKBio CVSecurity, only the reservation QR code is received, but the visitor QR code is not received.
A Visitor Reservation Audit linkage needs to be added, triggered after the visitor completes registration.
When adding an NVR in ZKBio CVSecurity Ver6.6.0, the error "Unrecognized SSL message, plaintext connection" is displayed.
The software can detect NVRs using both the ONVIF protocol and the ZKTeco protocol. However, since ONVIF cannot distinguish between an NVR and an IPC, the device type may not match, so there is an option to modify the device type.
Port 8082 is for the ONVIF protocol, and port 8081 is for the ZKTeco protocol. If you want to add a ZKTeco NVR, it is better to add it directly.
After increasing the PULL points in ZKBio CVAccess 4.2.1, the device still does not upload data to the software. The device is online in the device list, but no events are being uploaded to the software.
If the PULL device was added before increasing the PULL points, there may be a device cache causing the data synchronization issue.
You can delete the device from the software and then re-add it to clear the device cache.
About ZKBio Time and ZKBio CVSecurity set up the email sender. Gmail can be configured successfully, but the Outlook email configuration is unsuccessful.
Outlook has an additional layer of Authenticator verification, which requires allowing access on Azure to make it work.
In the elevator control module of ZKBio CVSecurity Ver6.6.3, the added devices can only synchronize with the software server's time and cannot set the time zone or daylight saving time, which is different from the access control module.
Elevator control devices can only synchronize with the software server’s time.
Why can’t the Postgres service of ZKParking 2.6.5 start?
Please check if you do not have permission to access the DataZKTC folder; permissions need to be granted.
In ZKBio CVSecurity-smart Hotel Lock Module, why does a card issuance error show "unauthorized"?
The reason for the unauthorized error is that the license has not been activated. After activation, card issuance works normally. However, when swiping the card on the lock, the red light is on. After resetting the lock and then creating the card authorization, time settings, and room card, check-in and unlocking work normally.
Why does ZKBio Time 9.0.3 prompt "UPK changed" and fail to activate online with the original license?
Running License_check prompts "Unavailable license, BINDING MISMATCH, please check any hardware changed." The computer hardware environment has been altered. Please contact technical support to reset the license.
In ZKBio Time.Net 3.4.3.7, when exporting the attendance summary table, why are some employees who have checked in not displayed?
For attendance details, only attendance records with the attendance status enabled are considered (Attendance > Attendance Rules > Advanced Settings > Daily Mode/Hourly Mode > Enable Attendance Status).
1. If attendance status is not enabled:
- During statistics, all attendance records are not considered, and a single record is defaulted as the attendance status. When exporting, the last record is used.
- The interval between each record and the previous one must not be less than or equal to the "minimum time difference between two records (1–30 minutes)." If it is less than or equal to this value, the record is invalid. If there are three records on the same day and the latter two fall within the range of the first, the exported record time will be the first record.
2. If attendance status is enabled:
- The employee’s last record of the day is obtained, and the status is determined based on this last record.
- If there is an attendance status: if the last record is "in," the employee is considered present; if the last record is "out," the employee is considered absent.
- If the attendance record has no status, it is defaulted as absent. The interval between each record and the previous one must not be less than or equal to the "minimum time difference between two records (1–30 minutes)."
In the ZKBio CVSecurity software-AD，there is an issue when synchronizing personnel in the permission group.
1. Personnel must be created in AD and synchronized from AD;
2.Users can only be deleted through a global synchronization.
Please refer to the more detailed operating instructions.
In ZKBio CVSecurity software, when customers use their own SMTP service to send emails, why is the sender’s name not displayed?
Incomplete SPF/DKIM configuration of the SMTP server domain may cause some recipients to hide the sender's name due to verification failure.
The ZKBio CVSecurity software cannot search for the EC10, but the network is normal, and the communication password of EC10 has been modified. The firmware version of the EC10 is AC Ver 7.1.0 Dec 18 2024.
The Pull SDK in ZKBio CVSecurity version 6.1.1 is too old and does not support this firmware. Please contact our technical support for a Pull SDK upgrade.
ZKBio CVSecurity's zkfinger-served exposed some system files through port 38088.
If your ZKBio CVSecurity version is 6.5.0 and earlier, please upgrade to a newer version.
Why can’t ZKBioTime connect to the MSSQL database?
Please check whether the database was using a dynamic port, and change it to static port 1443. After configuring the relevant database information, it will connect successfully.
In the Device module of ZKBio Time 9.0.3 software, if the "Attendance Device" option on the device details page is set to "No" and later changed back to "Yes," will the records generated during that period be uploaded to the software?
The software's processing logic is that any punches made while the setting is "No" will not be imported into the attendance module for calculation. This applies regardless of whether you manually pull and calculate after changing it back to "Yes" or re-add the device and pull the data for calculation. Punches made during the "No" period will not be imported into the attendance module.
Why is the automatic database backup task in ZKBio Time 9.0.3 not executing?
Please check if the export encryption password is empty. If so, go to System > Configuration > Security Setting > Export Security, set an export password and save it. Then configure the automatic export task again.
ZKBio Time8.0.8 bio-apache service fails to start, and manually restarting it reports an error: Windows could not start the bio-apache0 on Local computer. For more information, review the System Event Log. lf this is a non-Microsoft service, contact the serice vendor, and refer to service-specific error code 1.
1. Check the system logs if there is any obvious errors.
2. Check the environment variables if are all normal.
3. Check if the runserver success or fails to start.
4. It might be a Python issue. It is possible that files in the Python37 folder are missing or corrupted (if you upgraded Windows during the process). You can install the same software version on another PC, copy the entire Python37 folder, and paste it, overwriting the same folder. After restarting the service, it should return to normal.
During the ZKBio Time 9.0.3 software installation process, connecting to MySQL8 kept prompting "Unknown error" during the connection test, but the same configuration worked in Navicat.
If this problem occurs during installation, you can first install using the default database, then after installation, switch to the database in the console and create the tables. This method allows for a successful connection.
In ZKBio CVSecurity 6.4.1 attendance module, why can’t a set area be deleted even though there is no personnel under it?
Please check in Software > System > Authority Management > User module. If there is a user located within this set area, the area cannot be deleted.
Why can’t ZKBio CVSecurity 6.3.0 use SLK20R to register fingerprints?
Please check if the software prompts to install the driver. If the driver has indeed been installed but the prompt still appears, check whether the driver has been blocked by Defender (Defender's real-time protection automatically turns on periodically). After disabling Defender's real-time protection, reinstall the driver, and it should function normally.
When using SLK20R to enroll fingerprints from ZKBio CVSecurity 6.3.0 software, only one fingerprint can be registered per user. Why is it failing to register a second fingerprint?
1. Try logging in, accessing, and operating from another computer to see if the issue persists.
2. This might be related to the BioPlatform Finger Service. Normally, this service should be present after installation. If it's missing, it's likely that the firewall or antivirus software was not disabled during installation, causing the service to be blocked.
Navigate to the installation path ZKBioCVSecurity/Pubs/FPSDK, find the install_start.bat script, and run it as an administrator. After installation, the fingerprint reader should function normally.
Why can’t ZKBio Time 8.0.8 connect to SQL Express 2014 database?
1.Check the database configuration: whether the driver is installed correctly, the database port is correct, and TCP/IP is enabled.
2. If the error message is "Connection failed, IM002, Data source name not found and no default driver," it is a driver issue. Reinstalling the database driver will solve the problem.
In ZKBio CVSecurity 6.6.2, why can’t page settings be saved under Attendance > Attendance Setting > Attendance Rules?
After investigation, it was found that the customer installed the software in a Traditional Chinese environment. The default character for Overtime in Report Display Symbols is "+", which is recognized as an illegal character, preventing the settings from being saved. It needs to be changed to another character, such as "OT".
In ZKBio Time 9.0.3, the personnel schedule is not displayed correctly; no schedule information is shown in Schedule Preview.
Please check whether you have turned off "Enable Schedule" in Personnel > Attendance Settings. This causes the schedule not to be displayed and calculations to have no results. After enabling the schedule, everything returns to normal.
When installing ZKBio Time 9.0.4 software, the error appears: "The program can't start because api-ms-win-core-path-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem."
ZKBioTime9.0.1/9.0.2/9.0.3/9.0.4 does not support Windows7 OS.
When I want to start the sevice then come the feedback:the database of ZKBioCVSecurity start and then stopped.
This issue is caused by corruption of the database startup file. Delete the database startup file postmaster.pid and restart the service.
In ZKBio CVSecurity software, after installing the fingerprint driver under the personnel module, why is the device driver not detected?
Confirm the protocol the software uses. The HTTP protocol is insecure, and the browser will block the fingerprint driver.
In the Total Time Card report of ZKBio Time software, some weekend entries do not show worked hours, even though there are clock-in and clock-out records and a normal shift schedule. What can be done?
Try canceling the "Weekend" setting in Global Rules and then performing the calculation operation.
Is there an option in ZKBio CVSecurity to delete all card numbers at once instead of deleting them one by one?
Yes, you can do this by exporting the personnel data to Excel, deleting the card numbers, and then re-importing the file. When importing, simply select the "Update existing data" option.
How to upgrade the ZKBioSecurity3.2.0.0 software to the latest version of ZKBio CVSecurity?
Please note: This is a paid service. To process your software upgrade, please contact our sales team first.
Once contacted, please provide us with your:
1. Database type
2. Database backup
3. Related photo folder
We will use these for local testing. Upon completion, we will send back a ZKBio CVSecurity backup database for you to restore onsite.
Why is the newly installed ZKBio Time 9.5 not working?
Please check the environment variables, remove the ZKBio Time 9.5 environment variables automatically configured by the previously installed software, and reinstall the software.
Why ZKBio TimeCloud cannot export attendance report?
1.Take a screenshot of the error message or error log when exporting the attendance report.
2. Contact our technical support for assistance.
Why is ZKBio Time 9.5 software consuming so much CPU resources on the PC?
1. Recommend to increase the disk flash;
2. Optimizing the SQL server configurations.
Why UA760 device cannot connect to ZKBio TimeCloud?
Please confirm wether your device is already conected to another ZKBio TimeCloud account.
If you are unsure, you can ask our technician to check. If the device is already connected to another account, it needs to be removed so that you can connect it to the new account.
Why can not access ZKBio Time 9.5 software API?
1. Check whether the login user has been granted API permission.
2. Check whether ZKBio Time 9.5 has a license or whether the default trial license has exceeded its limit.
Why cannot access ZKBio CVSecurity via HTTPS?
1. Check and exit the anti-malware application on your computer.
2. It is recommended to add the ZKBio CVSecurity software to the white list of the anti-malware application.
ZKBio Time 9.5 is not running. Could this be due to a change made to a Python file?
Please back up your original Python files first, then try replacing them with copies from another working system that has the same ZKBio Time 9.5 version.
How to increase the employee number above 30000 for ZKBio CVSecurity?
It need to modify the license points, please contact your local dealer or get in touch with our sales representatives.
What could be the reason for the slow data synchronization between the MB2000 device and ZKBio Time9.5?
1.Check the ZKBio Time9.5 software, whether some services have stopped for runing, and some device commands pending for execution, sometimes because of windows upgrations, redis service will stop for working , it need to keep working properly.
2. Check the device pushcomm version whether it needs to upgrade or not, about this, please contact our technical support.
Why are holidays not showing in the report after being set in ZKBio Time 9.5?
Please check whether a temporary schedule was set. If so, the temporary schedule needs to be canceled.
How to set ZKBio Time 9.5 to deduct late arrival time from overtime hours?
1. Enable unscheduled time, calculating early in and late out times as normal working hours.
2. Set the overtime period. Based on the working hours defined in the timetable, set how many hours later count as overtime. This will then deduct the late time from the overtime hours.
How to make the ZKBio Time 9.5 report still show 1 for absence even after a break time is set?
You can set the break time as unpaid.
In ZKBio Time 9.5, when a shift has multiple timetables, how to modify an already assigned timetable?
Enable auto-shift, then you can modify it. After modification, disable auto-shift again.
How can ZKBio Time 9.5 be set to show a progress bar when calculating attendance?
Set the parameters ASYN_PROGRESS_TASK_SYNC = 1 and ASYN_EXPORT_REPORT = 1 in the attsite.ini file, then it will work normally. This operation should be performed under the guidance of our technical support. Independent operation is strongly discouraged to avoid system failure.
Why is it impossible to select the attendance status when punching in via the ZKBio Time app?
Enable the System module in the controller, which can be accessed under the admin icon.
How can weekends be displayed in ZKBio Time 9.5 reports?
After setting it in ZKBio Time 9.5 Attendance -> Global Rules -> Weekend Settings, the markers will appear.
Why is there no self-login option in ZKBio TimeCloud?
Please remove the company name acting as a proxy from the domain name.
Why employee has punched in, but there is no attendance record in ZKBio Time9.5?
Please check whether you have set the employee as a temporary employee. If so, after the set end date passes, the employee’s attendance records will no longer be displayed.
How can flexible scheduling be designed in ZKBio Time9.5 when clients have multiple working hours and irregular clock-in times?
1. Please list all work shift periods, then merge similar ones into a single timetable.
2. Set up two flexible timetables covering all work shift periods and require the punch-in status to be selected on the device.
3. Add both timetables to the same shift and then enable auto-shift.
This method is suitable for 80% of situations with irregular work schedules.
Why can’t a device be added to ZKBio Time software?
1. Check whether the network connection is normal and whether the server and device can ping each other.
2. Chek for the device configuration: Cloud service settings, device type (T&A Push), HTTP or HTTPS.
3.Try turning off the firewall and antivirus. Or if you need to add the ZKBio Time port to the firewall exception list, please add the Apache service to the allowed apps.
4. If the device can be pinged, but the device cannot be added, please contact the technician with the firmware, PushComm version, and device SN.
Note: It is highly not recommended to manually add a device to the server; the server will automatically add it upon detecting a device request.
Why is the calculation function in BioTime 8.5 not working?
Please check whether the Redis service is running. If it is not running, go to the installation path ZKBioTimeredis, delete the entire appendonlydir folder, then restart Redis and the cache service.
After setting the valid date for a user in ZKBio CVSecurity and syncing it to the device, why can’t the user verify on the device even within the valid date?
1. Confirm whether your device supports the valid date and whether the settings were successfully synced to the device.
2. Go to ZKBio CVSecurity real-time monitoring to check whether the event time is correct. If it does not match the ZKBio CVSecurity server time, change the device time to match the server time.
ZKBio CVSecurity software bioplatform database service and bioplatform core service failed to start.
Locate and delete the postmaster.pid file in the installation path zkposgre/data, and then restart the software service.
When importing a bio-photo in ZKBio Time 8.0.2, the error "cannot write mode RGBA as JPEG" appears.
ZKBio Time 8.0.2 software only supports bio-photos in .jpg format. If the image was not originally in JPG format, you cannot simply change the file extension to .jpg. Please save it as a JPG file before re-importing.
Why does BioTime 8.0 fail to manually back up data to a MySQL database, displaying “Backup failed, please make sure mysqldump.exe is configured”?
This is because the MySQL database is not configured with environment variables in Windows. After configuring the environment variables, data can be manually backed up.
What should I do if I forget the software password?
First of all, please make sure whether the software is bound with a mailbox, and an administrator has registered fingerprints in the software. If you have bound your email address, you can retrieve it through the Forgot Password on the login interface. If an administrator has registered fingerprints, you can directly enter the menu through fingerprint verification, and then reset the password. If unfortunately neither of them are available, you can only contact our local dealer for assistance.
What should I do if I encounter issues during software license activation for ZKBio CVSecurity?
If you encounter issues during the software license activation process for ZKBio CVSecurity, follow these troubleshooting steps:
1. Verify Internet Connection: Ensure that your server is connected to the internet, as both online deactivation and activation require an active network connection.
2. Check Server Compatibility: Confirm that the server you are trying to activate the license on meets the minimum system requirements outlined in the manual. Incompatibilities can cause activation failures.
3. Use Correct Procedure:
3.1 For Online Activation: Make sure that you have correctly deactivated the license on the original server by navigating to Admin > About > Online Deactivation. Download the deactivation file (with a .xml suffix) and save it.
Upload this file during the activation process on the new server through Admin > About > Online Activation. If issues persist, repeat the steps to ensure all details are correct.
3.2 For Offline Activation: Follow the offline deactivation process, download the necessary files, and ensure that you correctly upload them on the ZKBio CVSecurity license activation page. Any mistakes in file handling can lead to errors.
4. Retry Activation: If the activation fails, retry the process ensuring all steps are followed correctly. Sometimes, restarting the system can resolve activation issues.
5. Contact Support: If the problem persists after following these steps, contact ZKTeco technical support with details of the error messages you are encountering. Provide them with the activation files and screenshots if possible for quicker resolution .
I have changed the server of software, but have some communication issues between device and software.
1. Check the network between software and device.
2.Check if the device is still connected to the old server? For one device only can connect to one software.
3. Check the device‘s cloud server settings.
Why can't I open the door by swiping the card after ZKBio CVSecurity connects to the controller?
Please check on the software that users, time zonse and doors are added to the access groups and that the reader and the controller is working properly.
I want to set up multiple C2-260 interlocks for access security in ZKBioCVAccess, but why can't I select multiple doors at the same time?
The function you are describing is "Global Interlock", ZKBio CVAccess does not support advanced access control functions, you need to replace it with ZKBio CVSecurity and purchase such function.
How to upgrade the emfw.cfg file to SpeedFace-V5L by ZKBio CVAccess?
You can update SpeedFace-V5L from Software-Access->Access Device->Device->Control->Upgrade firmware.
Does ZKBio CVAccess support deleting certain access control or attendance records by time period or selection?
No, it doesn't support deleting records by selected time periods. It only supports deleting all records.
As a superuser, I need to create a normal user account for HR. Currently, when logging in, the system prompts the user to change their password. I do not want this screen to appear for the HR user, because HR should not be allowed to change their password at all. Please ensure the "change password" screen is not displaying. How to configure from ZKBio CVSecurity software?
You can set from software system module, Security Parameters menu, disable password Modification.
Guidance for fire investigation configuration in ZKBio CVSecurity?
To the hardware connection, you can connect the fire alarm to InBio460 Aux-In port, and from software side, configure linkage, set trigger input from Aux event and output as open all door.
ProFace X experiences difficulty in palm vein verification when connecting to FT10 via Wiegand.
Need to confirm that the Wiegand pulse width and pulse interval of the FT10 are consistent with those of the Proface X. Modify the ProFace X's Wiegand input settings to set pulse width value to 200,and pulse interval value to 2000.
Why in ZAM180 Platform visible light device menu-- system Settings-face parameters there is no face pitch Angle, rotation Angle, motion detection sensitivity settings, but has face recognition distance menu?
ZAM180-NFxxVA-Ver 3.3.2 version removes the unused menu face pitch Angle, rotation Angle, motion detection sensitivity, and adds a face recognition distance menu.
Far: The face recognition distance is about 15cm~180cm in the minimum face pixel configuration of 80
Middle: The face recognition distance is about 15cm~140cm and the smallest face pixel configuration is 105
Close: The face recognition distance is about 15cm~80cm,and the minimum face pixel configuration is 180
How to find the IP Address of access controllers, such as the C3 series or the InBio series controller?
You can use the deviceSettingTool to search for controller ip, which can be downloaded from ZKBio CVAccess or ZKBio CVSecurity software.
Or You can also reset the IP Address by initializing it if the data in the controller is not important. This can achieved by fluctuating the seventh dip swicth three times.
Why the gate connecting controller will open twice by punching the card?
Please set the device lock drive duration to 1 second to solve the problem.
Access device, such as SpeedFace-V5L is connected to Mars turnstile gate, but the device does not open the gate after successful verification.
In the device menu, the default door delay time is 5s, change it to 1s.
We already purchased the MB10-VL and MB20-VL before. Can we upgrade the device firmware to make them support ZKBio Zlink?
The old MB10-VL/MB20-VL does not support to upgrade to support ZKBio Zlink.
Becasue the old device do not have the key to connect to the cloud based platform.
Can the KF1200 be connected to the Atlas-200?
It is possible to connect, but only via Wiegand, and the Wiegand output has to be set as card number, which means that each user has to set a card number, and the Atlas-200 can only validate the card number.
Why Atlas cannot log in to the mobile APP?
Create an authorized mobile device to check the vaild time, and check the date and time to synchronize the time with the network.
Why iPhone bluetooth cannot seach X8-S BT?
Because of the security reason, iPhon bluetooth cannot seach for device MAC, but you can use the ZKBioBT app to seach and add device, all work normal.
What is SSR function?
SSR is designed for scenarios with a small number of users and simple shift schedules. No software installation is required—reports can be generated directly on the device. Attendance rules can be configured either through the device menu or by downloading a settings template for batch configuration.
How to adjust the face recognition distance on visible light devices?
1. Adjust the minimum face pixel from device menu >system >face, the larger the value, the closer the recognition distance; the smaller the value, the farther the recognition distance.
Or
2. The latest firmware has change the menu to Facial Rcognition Distance, you can set to Far, Near, Close.
Why device show erroe message "verification failed" when scan the QR code?
It might be the reason: the QR code is used as a card number, but the device does not enable the card swiping function. ( If device has card swiping function, QR code is used as card number by default, and if device no support card swiping function, then the QR Code will used as the workcode). Please contact with our technician.
Why device verification prompts: illegal access?
Please have a check if the device/software has set the anti-passback settings.
Why can't type letters when searching the users in the list?
The letter ID function is not turned on, please have a check whether your device support T9 input function.
Why device wiegand ID Type cannot select User ID?
The device has turned on the Alphanumeric User ID. You can go to device menu--system settings--access log settings, to turn off the Alphanumeric User ID.
Why can't ProFace X enroll the palm though there is a 'palm' option?
Please provide the SN for our technical supports to check if there is a palm licesne with factory settings.
SpeedFace M4 is configured with the ZSmart video intercomm function, how many accounts can I log into using the mobile app ZSmart at most?
Only one account can get the call request.
Can wiegand 66 bits work if I use C2-260 connnected to wiegand via WR485?
It will work, the principle is just to convert the Wiegand signal to a 485 signal.
Near-infrared device, such as MB360 has difficulty in verifying facial recognition.
1. Facial recognition failure or slow recognition issue, first calibrate the camera to confirm if the problem has been resolved.
Calibrate steps for the No Touch Screen device's camera:
1) the device menu: Automatic Test → Face Test
2) Press the "8" key once, then press the "9" key once to enter calibration mode.
3) After entering the calibration mode, the face detection box is displayed in red. Calibration is successful. After that, it automatically switches to a black and white face image, and the face detection box is displayed in green.
4) Exit the process.
2. Additionally, this is a near-infrared device and does not support outdoor use. Direct sunlight can affect the device's user experience.
3. When troubleshooting, first confirm whether it is a single person or a batch of people, and whether it is caused by personal operations or problems. Try resetting and restarting the device.
4. After trying to calibrate the camera, try registering again. If it still doesn't work, please contact our technical team.
How to solve the problem of device is experiencing a white screen issue?
1. Please have a check if there is a startup sound when the device is power up, and there is a prompt sound when pressing the device buttons?
2. when you press the fingerprint or punch card, device will response or not？if device has responses, then it might be the screen problem.
3. If possible, try to replace the screen with the same batch devices which is working well.
4. If the issue persists after replacing the screen, please contact our technical support.
How should the auxiliary input function of F21 device be set up and connected?
For example:
1. Connect the output signal of the fire alarm system to the Auxiliary terminal behind F21;
2. In the device's menu>Access
Control-->Access control options-->Auxiliary input
In the configuration menu, select trigger door open to achieve linkage function. When a fire alarm signal is input, the door will automatically open.
Why do different devices read a card with different card numbers?
This is caused by a different wiegand format, you could our local agent for help in modifying the wiegand format.
How to turn off the device's alarms?
Alarms on the device can have a variety of causes, such as dismantling alarms, auxiliary input alarms, and so on. There are two ways to cancel an alarm.
Alarms can be canceled by issuing a command directly from the software.
Or the alarm can be canceled by the administrator verified successfully on the device.
Why doesn't my SpeedFace-V5L support the visual intercom feature?
The visual intercom feature requires the device's firmware version to be 3.0.36 and above, and need to related license, please check your firmware version first, and if you need this function, please contact with our sales representative or technical support.
Both the C2-260 and C3-400 Pro controllers have been added to ZKBio CVAccess. Why the software-commanded normal-open function works fine for the C2-260, but the C3-400 Pro does not respond to normal-open commands issued through the software?
You can assign two controllers to the same access control level group and perform data synchronization operations for personnel and access control rules.
Why does the C2-260 can't get the same card number when using WR485 to connect to a Wiegand reader, and when using RS485 to connect to a DM10 and then to a Wiegand reader?
Because the Wiegand card reader used supports the 26 and 34 protocols, the card number parsing error is caused by connecting the wrong WG26 34 during wiring.
Why MR101 can't switch Wiegand bit number to 26 bit, but the datasheet says the product can select WG26\34 at the same time?
Because the ID version of the product is fixed at Weigen 26 digits and the IC version is fixed at Weigen 34 digits, it cannot be changed.
After face registration on Horus H1 with firmware version "Ver4.2.62", why is the thumbnail photo not displayed on the screen of "Personnel Management - Personnel Details" in the main menu?
You can turn off the "System Security Settings" function, and the photos will be displayed normally.
Why Horus H1 with firmware version "Ver4.2.62" cannot be automatically searched and added to the Attendance module of ZKBio CVSecurity?
Firstly, ensure that the ADMS configuration and HTTP/HTTPS configuration of the device are consistent with the software configuration. It is possible that the WiFi you are using is not connected to the same network segment as the server, and the WiFi router is not connected to the server's local area network.
When using the SpeedFace-V5L with Rots-02 bracket on the turnstile, the installation is not possible and the mounting interface is missing, why?
The Rots-02 bracket is by default adapted for use with the ProFace X series devices, and if you want to use it with the SpeedFace-V5L series, you will need to order an additional rear mounting plate in order to install it.
Horus device, after system upgrade, only face registration and password options are available.
The system clears all data and installs the latest firmware package during the upgrade. If configuration files differ from the current firmware version, this issue may arise. Upgrade the firmware using the tool with the "no_keep_data" option.
What are the common causes of network issues with PUSH devices?
Incorrect IP address, server address, DNS settings, or network configuration can cause network issues.
What should I do if the device frequently disconnects from the Wi-Fi network?
Check the stability of your Wi-Fi network, ensure the device is within range, and consider rebooting the router and the device.
When verifying faces, the score jumps between normal and zero, making it difficult to register and verify.
Please go to device menu--Auto test--Test Face, if it display the color and black&white images clearly, if the black and white images have vertical lines, please try to replace with the same batch device camera for a try. Or please contact our technical support.
Why TF1700 can not be set as the register account?
TF1700 has two firmware type which can support to connect with different software. If device firmware version is Ver 6.64.0013 Oct 16 2018, means it is PULL firmware, and if device firmware version is Ver 6.60 Oct 16 2019, means it is Standalone firmware. If you encounter software conenction problem, please contact our technical support with device serial number and firmware version, so that we could check for you.
Why can't connect BioBT app with MA300-BT
The app requires the GPS option to be enabled due to an upgrade in version 1.5.0. Ensure GPS is enabled and grant the BioBT app permission to access GPS (Settings -> Application Permission).
Why F18 can connect to ZKTime5.0 and ZKAccess3.5, but cannot connect to ZKBioTime.Net 3.0?
Please have a check at device system info, if the device serial number is there or empty. If there is no SN in device info, please contact with our technical support.
Why deivice cannot be verified multiple times quickly when it opens the door for verification.
You can use "channel mode" to support rapid consecutive verifications. This will allow the system to handle quick successive verifications, such as clocking in twice.
How to set up master-slave connection for two SpeedFace-V5L
1. Make sure the correct wiring for both devices. Slave device WD0 WD1 GND and device IWD0 IWD1 GND are connected respectively.
2. Devices' wiegand settings, keep the wiegand format consistent, and Set the ID type to User ID.
3. Ensure that the user data on both devices is consistent.
Can SpeedFace-V5L devices capture photos when unregistered personnel verify?
If you use face verification method, device cannot capture photo when it prompt person not registed, If you use fingerprint or card verification methods, device will capture photo when it prompt failed to verify and will save in Blocklist ATT photo menu.
TF1700 use UserID verification method will prompt 'verify wrong'
Enter device menu options-access options-VF mode, select verification method with fingerprintpasswordcard.
Why device failed to start and showing authentication failure?
1. Please confirm the specific scenario in which the authorization failure occurs:
Does the device fail to start properly after power-on, with a black screen and an authorization failure message?
Or does the device start up normally but then show an authorization failure? In this case, is it possible to access the menu or not?
2. Has any upgrade operation been performed on the device?
3. Restart the device and check whether the issue is resolved. If the issue persists, proceed to step 4.
4. Connect the device directly to a computer via network cable, and change the computer’s IP address to 192.168.1.x. Then attempt to ping the device’s default IP address, which is either 192.168.1.201 or 192.168.1.22.
If the ping is successful, please contact our technical support for remote debugging.
If the ping fails, try replacing the core board or main board to see whether the issue is resolved.
when I trying to connect my Speedface-V5L with ZKAccess3.5, the software showing timeout, connection failed.
Please make sure the device's standalone communication is enabled, you can check in "system"-"security setting" menu.
Note: The ZKAccess3.5 had stop maintenance since 30th June, 2023. Please consider to use other recommend software for a better experience, such as ZKBio CVSecurity.
I have two magenet locks connected to an InBio260, when I connected two ProID readers to InBio260, both of the readers can only open the lock 1, the lock 2 can not be open.
Please check your reader connection with the InBio260 controller, normally the reader 1 and 2 is for door1, reader 3 and 4 is for door2, so please make sure the connecttion is correct.
I have a F18 can not connect with ZKAccess3.5, I can make sure the device and software is already in same network and all of the network settings is correct, network cable is no any problem.
please have a check if you have set the "comm key" in the "communication setting" - "PC connection" option, if you have set the comm key, when you try to conenct the ZKAccess3.5 software, you need to input the comm key from softare side, or if you don't need to comm key, please change the comm key as 0 for a try.
Also, as the ZKAccess3.5 already discontinued, please consider of using our ZKBio CVAccess software instead.
I have a F18 connected with ZKAccess3.5, when I created new users on the software, the new user not synchronized to the device.
After created new users on the software, please make sure the new users have the same access level with the device, that means need assign the access level to the users after you created.
Note: As the ZKAccess3.5 had stop maintain, please consider of switching to ZKBio CVAccess softaware instead.
How to extend the face verification time?
1. If device type is A&C Push, you can go to:
system / access control / face comparison interval / Set larger time (continuous prompt thank you).
2. If device type is T&A Push, you can go to:
system / Attendance / duplicate punch period (m) / Set greater time (prompt repeat validation).
system / Attendance / face comparison interval /Set larger time (continuous prompt thank you).
Visible Light devices, such as SpeedFace-V5L is connected to Mars turnstile gate, when the user passes through the turnstile, the face will be recognized and the gate will be opened multiple times.
Please increase the face recognition interval from SpeedFace-V5L device menu-system-access logs settings.
1. You can change the "System -- Attendance -- Duplicated Punch Period" value of the device to 2 or 3 seconds, in which case the device will only authenticate the same person once every 2/3 seconds.
2. If the device type is access control, change the "System -- Access Log Settings -- Recognition Interval" value of the device to 2 or 3 seconds, in which case the device will only authenticate every 2/3 seconds.
SpeedFace-V5L – No recognition occurs, but a blue box appears on the screen for continuous verification, with the prompt: "Not registered."
Functional interpretation: it is the palm function (blue box) affected by the environment
Solution: 1. Adjust the installation position 2.close the palm function.
This issue is typically caused by the palm recognition feature being triggered unintentionally due to environmental factors. The blue box indicates that the device is attempting to verify a palm, but no matching palm data is found.
To resolve this, try the following steps:
1. Adjust the installation position – Ensure the device is placed in a stable environment without direct strong light, reflections, or moving objects that may continuously activate the palm sensor.
2. Disable the palm function (if not in use) – If palm recognition is not required for your application, you can turn it off to prevent unintended activation.
Can the access control device support SIP visual intercom and ZSmart visual intercom together?
No.The device can't support SIP and ZSmart intercom at the same one.
Why remote access not working?
Please verify the network settings. Ensure remote access software is correct configured. Check firewall and security settings.
How to solve the problem of uFace800 misjudging personnel A as personnel B and successfully identifying them.
Please try increasing the facial comparison parameter threshold of the device.
1. In "System ->Face", appropriately increase the value of the "1: N Threshold Value" parameter.
Before adjusting, please pay attention to the default values of the parameters for easy recovery.
2. Please check if the facial photos registered on the device are clear, such as complete facial features, clear contours, undistorted facial length ratios, uniform lighting, and no shadows. If the above requirements are not met, we suggest re-registering the face.
If the above issues cannot be resolved or the operation is unclear, please contact technical support and share your testing results.
If my devices currently don't support ADMS (Cloud server settings) functionality, can I add this feature?
It depends on your device model, if the device's firmware and platform support ADMS, then the answer is Yes.
ADMS is a paid service, please contact your local distributor or our sales representative first to inquire about the relevant prices. And then please share the SN of the device that needs to add ADMS functionality with technical support.
Why K40 cannot connect to the ZKAccess3.5?
ZKAccess3.5 has been notified to be discontinued in June 2023, and K40 is an attendance device that does not support access control software, please consider of useing ZKBio Time.Net3.0 software instead.
What to do if TF1700 cant connetc to ZKAccess 3.5?
1. Check if the network communication of the device is normal, such as whether we can ping the device's IP address on the computer.
2. Check if the device IP address configured on the software is correct, etc.
If everything above is normal, please contact technical support.
How to understand the "Cyclic Delete ATT Data" feature?
When the attendance record reaches the maximum capacity, it is allowed to delete the attendance record once (valid values 1-999).When we enable this feature, if the set value is 500, it means that when the attendance record is equal to or greater than the device capacity, the earliest 500 pieces of records will be deleted.
After setting up the master and slave devices on two Speedface-V5L, there is a problem of communication failure via Wiegand.
1. You can check the "COMM. ->Wiegand Setup", the host should be set to "Wiegand In" and the slave should be set to "Wiegand Out"
2. You can check if the Wiegand information transmitted by the two devices is consistent (User ID/Card Number)
3. Please refer to the user manual to check if the device wiring is correct.
How to switch to different main screen display style?
Enter menu---personalize--user interface--Main Screen Style, select, Set, and then back to main screen, it works.
How to use the network diagnosis function in device?
It is used to check the internet connectivity between the device and your push software. If your device is disconnected from your software, you can follow below steps:
1. Please check the color of the network icon on device screen, if green means the network connection is OK, if the network icon is red, please ask your internet engineer to check your internet configuration.
2. If the network icon is green, you could use the network diagnosis for further confirmation. Input the IP address of your software then click start the Diagnostic test. if the network is ok, it will show a smooth network on the device. (the network diagnosis can diagnose the IP of LAN and WAN).
Is it possible that MB1000 device ID length increased to 10 digits？
Yes, Please contact technical support for the update.
QR600 connected to InBio260 Pro, and the InBio260 Pro is managed by ZKBio CVSecurity visitor module, the visitor QR code can only be scanned once, and it will become unregistered if it is scanned again.
Please have a check if you have set the device to automatic sign-out points. After canceling this setting, you can try to scan the QR code again.
I have an InBio160 Pro. When I scan the visitor QR code generated by ZKBio CVSecurity on the reader, it shows "not registered." Additionally, the card number displayed in real-time monitoring does not match the registered one.
If the card number is different. Such as the QR code is 50506417, and the device recognizes it as 174769. You need to check the Wiegand wiring of the reader. Maybe the Wiegand 26-bit and 34-bit wiring connection is wrong.
I have two InBio460 Pro with 2022 firmwares. The devices and servers are in two different places. The server ZKBio CVSecurity is mapped to the domain name mode. The software cannot search for the devices.
Check whether the communication port 8088 is blocked during mapping.
How to add protection diodes at both ends of the lock to protect the access control machine? How to distinguish the positive and negative poles of the diode?
In order to protect the fingerprint access control device from being disturbed by the instantaneous voltage of the electric lock, it is strongly recommended to add diodes at both ends of the lock. The positive pole of the lock is connected to the negative pole of the diode, and the negative pole of the lock is connected to the positive pole of the diode.
Diode model: FR107
The end with the silver-white ring is the negative pole.
After EX16 is connected to the EC10, the corresponding floor of the EX16 cannot be controlled, and the relay is normally open.
1. Check if the 485 wiring of the EX16 is normal. Check if it is connected to GND.
2. Check if the 485 address of EX16 conflicts.
3. Delete EC10 from the software and add it again, select the corresponding 485 address of EX16.
After searched a new C3 series controller or the InBio series controller, can I clear all the data in the device when connecting?
Yes, just check [Delete data in device when adding], which will delete all data in the device except event records.
When using the "Synchronize All Data" operation for C3-400, all cards cannot open the door.
Synchronizing all data will first clear all data on the device except for event records, and then re-upload the new data to the device. This data transfer process takes some time. It is recommended to perform the "synchronize all data" operation during periods of lower traffic.
How many digits of card number can the access control panel supports? The card number shown in the software has 7 or 8 digits.
Mainstream access control panel support cards with a maximum length of four bytes. The maximum length of a four-byte card number is 4294967296 (10 digits, excluding the leading 0).
The SpeedFace M4 is connected to the FBL4000 Pro turnstile, why facial recognition is successful, but the turnstile opens multiple times?
Please enable the Gate Control Mode from device Menu -- Access Control-- Access Control options. or set the Door Lock Delay(s)time to 1.
When the Speedface-V5L as a reader connected to a controller and the controller is set to open the door only after two user's facial recognition, does the device send one Wiegand signal or two after verification? If it sends one signal, is it the information of the first person or the second person?
The Speedface-V5L only outputs one Wiegand signal to the controller. After A verifies successfully followed by B, it will transmit B's information to the controller.
After connecting the Speedface-V5L or SpeedFace M4 device to the software, the bio photo fails to get. what could be the issue?
Enter the menu: System Settings -- Security Settings -- Enable Save Template Photos; then reissue the command in the software.
When connecting an wiegand RFID card reader to an access control device, if the access control device does not receive data after the card is swiped, what could be the issue?
1. Confirm your access control device has wiegand in function, at the back side has IW0, IWD1 ports, for some of the access control devices, it only has wiegand out function, which can not used to connect with an external reader.
2. Check if the wiring between the reader and the access control device is correct. The reader's DO, D1, GEN, and 12V terminals should correspond to the access control device's IWD0, IWD1, GND, and 12V terminals, respectively. And GND must connected.
If the RFID card reader has an external power supply, make sure to connect the reader's GND to the access control device's GND.
3. Check the device's Wiegand settings: System Settings - Wiegand Settings. Verify the input format. Set the ID type to card number.
The C3-400 is connected to the KR reader, which supports both ID and MF card. When using MF or ID cards, are there any settings required on the controller or software to identify which type of card is being read?
No. The controller can receive the signals of wiegand 34 and 26.
In the access controller's door settings, if the door contact status is set to normally closed, and we configure linkage, such as an alarm when the door is accidentally opened and the alarm is cleared when the door is closed, we are experiencing a problem where some doors with this setting do not trigger an alarm when opened but trigger an alarm after the door is closed. If the door contact status for these doors is changed to normally open, the system works correctly. Additionally, these doors are not on the same controller. What could be the issue?
When setting the door contact status for a door in the software, it must match the corresponding wiring. For a normally open lock, the door contact should be set to normally open to function correctly. For a normally closed lock, the door contact should be set to normally closed to function properly; otherwise, it may result in the opposite behavior.
Why the C3-400 connected to the software, and recognized as a two-door controller?
The C3-400 access control controller supports the "Four-door single-direction to two-door two ways" function. The currently used controller may have been converted. Please remove the device from the software and add it again. When adding, make sure to select the access control controller type as "Four-door controller," and ensure that the "Four-door to two-door" option is not selected.
The C3 series controller has a slot next to the core board for inserting an SD card. What is the purpose of this SD card? Does it require parameter configuration? Is it automatically recognized? If an SD card is inserted, will data be automatically saved to the card, and if not SD card is inserted, will data be saved to the core board instead?
The SD card is only used to store event records. No parameter configuration is required. The SD card is mainly used to back up data.
When switch the dip 7 on the access controller to restore factory settings, what data will it initialize？ And does it include deleting access control settings parameters?
The IP address, gateway, subnet mask, and communication password will be initialized. The IP address will be set to 192.168.1.201, and the communication password will revert to the default. Access control settings parameters will not be initialized and will remain in the device.
After LX15 reaches a certain record, downloading the record causes a restart
The device restarts because the detection time of the internal protection mechanism exceeds the time for downloading records. Contact technical support personnel to adjust.
ProFace X[CH] cannot recognize faces which were uploaded from other devices to the software and then from software to ProFace X[CH].
Due to the different the firmware versions, the version of the face algorithm is inconsistent, so the relevant data cannot be synchronized.
Why G3 Pro cannot save card information under user information?
Please confim whether only the card can not save? how about the face and fingerprint for the same user can be saved successfully?
When you punch card from device verification interface, what will prompts?
Please contact with our technical support, offering your device serial number and the firmware version.
When SpeedFace-V5L(ZAM180) is connected to ZSmart APP, the connection time of the APP is too long.
It is because both ZSmart and ZKBio CVSecurity are supported. If you only use ZSmart or VMS, please contact technical support for adjustment. The adjusted connection time will be short.
Why there is no standalone service in the firmware information of the new F22 device?
You can enable standalone communication in the system/security settings, then the Standalone service will appear.
The QR500 reader connects to ZKBio CVSecurity to replace the TBM for code scanning, but the information obtained by the QR500 is not obtained in the Parking/Real-Time Monitoring/Sentry Booth Monitoring.
The HID keyboard is not enabled on the QR500. After the HID keyboard is enabled, the fault is rectified.
Why the FR1500S card cannot be swiped with mifare 4k plus card?
The card model of the device has been upgraded. Please feedback the problem to the business personnel and we will give you a suitable solution
What to do if the access cards are lost or being stolen?
Please Immediately deactivate lost or stolen cards in the system. Issue new cards to users. Implement stricter card management policies.
Why the device can not recognizing some users?
Please try to re-enroll the affected users. Ensure biometric data is captured correctly.
Why the device can not power on?
1. Please check whether the following components light up when the device is powered on: the fingerprint sensor, the screen, the indicator light, and the core board/main board indicator light.
2. Please check whether the power supply is functioning properly and whether the power adapter voltage is correct. The same power adapter can give power to another device normally? If not, change another one for a try.
3. Does replacing the core board or main board resolve the issue?
Why the device fails to connect to the software after the device type is changed?
When the device type changes, the module connected to the software also need be changed and the device needs to be added in the correct module.
K40 cannot download the reports, only stand in the download screen and its bugged in this process
The exported data is incorrect. Need to reset the device to factory Settings. If the problem remain unsolved, please contact our technical support.
What is the specification parameters of the uFace800 Plus wifi module？
Operating frequency band: 2.4~2.4835GHz
Maximum transmission power (dBm): 18dBm
Standard: 802.11n/g/b
Modulation types:
802.11n/g: OFDM;
802.11b：CCK(11,5.5Mbps),QPSK(2Mbps),BPSK(1Mbps)
Different batches of MA300 reading the same card show different card numbers
Please contact technical support to solve the problem by providing the devices' serial numbers.
How can the MA500 connect to the controller through 485 without a dip switch?
Connect the MA500 and ZKAccess3.5 software, set the address of the MA500 in the device -- more --RS485 master/slave setting interface, 1 means 1 gate in, 2 means 1 gate out, and so on, and then connect the machine and controller.
Whether the ProMA can be used with a 50-meter network cable?
Yes, it can support 50 meters of network cable, and we have tested 100 meters can also works.
C2-260 connected to software, but it repeatedly shown online and offline. Device is always pingable.
1. You may have multiple software installed, all connected to pull devices, and need to install only one software.
2.Turning off firewall for a try.
3. Have a check if there is IP or MAC conflict?
How to set up Speedface-V5L to connect to the local area network video intercom on ZKBio CVSecurity?
You need to set the parameters in device.
Menu->COMM.->Cloud Server Settings->Server Address&Server Port
Menu->System->Video Intercom Parameters->Intercom Server Settings->Server Address&Server Port
And add the device in Access module, it will be auto add in Smart Video Surveillance->Video Intercom->Video Intercom Device.
Why KF1200 always flashing red light?
When unregistered person verify in KF1200, it will flash red light. If the person have been registered verify in KF1200, it will flash green light.
How to change the baud rate of KR613-OSDP reader?
You can change the baud rate of KR613-OSDP by Key 5. It can control baud rate, default is 115200, dial up is 9600.
Does F19 can connect to ZKAccess3.5?
F19 is support push and standalone communication protocol, it can be connected to ZKAccess3.5, but since ZKAccess3.5 already discontinued, please consider of using ZKBio CVAccess instead.
Does ProFace X(SL) have video intercom function?
No, it is a 3D structured light device without vedio intercom function.
Does SpeedFace M4 have IP waterproof certification?
Yes, SpeedFace M4 has IP66 Test report.
What is the difference of 1:1 and 1:N?
When you choose 1:1 verification mode, you need to input the user ID first, and then you can verify.
If you choose 1:N, you don't need to input the user ID, you can verify.
How to connect device to software by domain address?
1. Open domain function in device.
Menu->Comm.->Cloud Server Setting->Enable Domain Name
2. Input the domain address and port in Server Address
Menu->Comm.->Cloud Server Setting->Server Address, input your domain address, the format is Address:port, such as, zkbiocvs.zkteco.com:8088.
How to set the wiegand bits in device?
You can set the wiegand bits in menu. And you can set the wigand mode and Type here.
Menu->COMM.->Wiegand Setup
How to set the Antipassback rule?
Enter the Menu->Access Control->Anti passback Setup>Anti-passback Directin choose “Out Anti-passback” , “In Anti-passback” , “In/Out Anti-passback” or “No Anti-passback”.
How to close the prompt of Duplicate Punch?
You can close it from device Menu->System->Attendance->Duplicate Punch Period->None.
How to check the device's firmware version?
You can check the firmware version in menu.
Menu->System Info->Firmware Info
How to set verification mode?
You can set verification mode in menu.
Menu->Access Control->Access Control Options->Verification mode
ProMA device connected to ZKBio CVSecurity, but when open video intercome module it indicates that plugin do not install or can not loading.
Please contact our technical team to obtain corresponding video plugin to install, different version of ZKBio CVSecurity has different plugin.
How to use interlock function of Atlas series controller？
Set the Airlock Mode of the area to Strict Single Door, and then add the set area to the door.
Why using device to scan Dynamic QR code but it indicate invalid QR code?
Please check QR code used to scan is Dynamic QR code, Enable QR code is yes and Qrcode Type is Dynamic on System ->System Management ->Parameters of ZKBio CVSecurity.
When I use Atlas-460 (Version 3.6.7) to connect to FR1200, can not success.
Please use FR1500A instead of FR1200 if you want to use the Atlas RS485 reader function.
Why QR600 connected to InBio460 by RS485 but cannot scan static QR code?
The InBio460 doesn't support to read the static QR code from QR600 by RS485 connection, you can change the wire connect to wiegand so it could support to read the static QR code from QR600.
For dark brown skin tones, what are the recommended 1:N threshold values for the RevFace15 ZAM210?
You could try to set the 1:N threshold values to 93 or 94.
The K14 device has enabled the sound, but the device has no sound no matter after user verified or auto test.
Please try to change the speaker from the same batch devices, if not working, it might be the amplifier IC component problem or motherboard problrm, which needs replacing.
Does C2-260 connected to QR500 and using the ZKBio CVAccess software, can support DESFire EV2 cards, and does it support scanning QR codes?
The C2-260 with QR500 supports EV2 cards and displays the physical card number. It does not support scanning QR codes, neither dynamic nor static ones.
When UHF5 Pro is connected to MiniAC Plus, swipe cards on UHF5 Pro, the MiniAC Plus has no response.
Make sure the wiring between MiniAC Plus and the UHF5 Pro is correct, enter MiniAC Plus menu Comm->Wiegand Setup->Weigand Input, set the Pulse Width to 50 and the Pulse Interval to 1000.
How to set SpeedFace-V5L work as a weigand reader to contact to InBio160 Pro, and the verify methods are face/finger/card?
1. Make sure the wiegand wiring correctly.
2. InBio160 Pro and SpeedFace-V5L need to connect to software, sync user data to both devices.
3. In SpeedFace-V5L: COMM.> Wiegand Setup> Wiegand Out>ID Type> User ID
and select the Verification Mode from SpeedFace-V5L > Access Control >Access Control Options.
How to set device, such as SpeedFace-V4L to fixed "check in/in" or "check out/out" direction for attendance status statistics?
You need to switch the device type to T&A push and select "Fixed mode" in the "Personalise-Punch State Option" path.
The MB40-VL device's face detection is sensitive, and it initiates detection whenever someone passes by. How can we configure it to only detect faces when they are close to the device?
Please go to device "Main Menu" -> "System" -> "Face" -> increase the "Minimum Face Size" value (this value indicates that a face will be recognized if its size exceeds this threshold). The device limits the face recognition distance based on the detected face size.
How to set different roles and their permissions in device?
1.Go to menu: "Main Menu" -> "User Role", select a role and enable the role.
2. Edit the role name and define user role by assigning menu permissions to this role.
3. Set user role for pointed users.
4. Return to the standby screen, enter the main menu by pointed user, and the menu you will see is the assigned rights.
Note: To enable this function, you must first register an administrator.
After the InBio460 Pro controller is connected to the gate motherboard, the motherboard displays "1f1-001".
Since the controller is configured to output a normally open door signal, the door open signal remains constantly active on the motherboard. Please set the controller to normally closed instead.
KF1200 connected to InBio Pro series controller, no matter it is a registered card or an unregistered card swiped for verification, KF1200 returns' beep beep beep ', and in the RealTime-Monitoring of ZKBio CVSecurity, the event is displayed normally.
The BEEP and GLED on InBio Pro series controller also need to be connected, and it will be normal after being connected.
What is the FaceAE function?(System->Face) in SpeedFace-V5L？
This function is to increase the face exposure compensation, if the environment is too dark, it will be illuminated, and if the environment is too bright and white, it will not be bright to ensure that the effect of the face area is clear.
What's the meaning for Business Data&System Data in devices Menu>Data Mgt.>Backup Date/Restore Data?
Business Data: Userdata;
System Data: Some paramets or settings, like TCP/IP, ADMS, Wiegand setting etc.
How to batch issuing card for Atlas series controller?
Batch issuing templates need to be edited with a CSV editor.
How to solve the problem of device menu disply "Lang error"?
If you find this in the sub menu, there is something wrong with the language resource file.
If you find this in the main menu, that means your license file is defected.
Please contact our tech support, providing your device SN, MAC address, device platform information and submenu or mainmune has this error, so that we could help to solve the problem.
I am using FR1200 and InBio460 Pro with ZKBio CVSecurity software, and was found that there is no vioce or light notice when the global anti-passback is triggered.
Please contact our technician with device info (serial number, the firmware version, and software version, etc.) , there might need to upgrade the firmware for the controller.
Why the setting of Punch State Value is not valid in TF1700?
Please disable Anti-passback and then try again.
Why there is no option to register profile picture in SpeedFace-V5L Person menu?
Please open the display user photo function in System -> Access Logs Settings.
How to use QR500 for register QR code
Demo set: virtual keyboard, usb connect to PC server, register new user, move Mouse cursor to card number, then scan QR code, auto fill card number as QR code.
Why QR500 weigand connected correctly, but scan QR code did not show number?
If set QR code to card number, tap card from QR500 ok , but scan card number QR CODE, cannot detect, you need to set in demo : QR code not encryption, weigand format 34 with card number digits.
Why F22 connect to ZKBio CVAccess, appear ERROR?
Please have a check If the ZKBio CVAccess which you try to conect to is using https? If yes, the F22 also needs to select https from device Menu-system-comm-https. If you can not find such menu in device, please contact our technical support for an upgrade.
Why device's network can not work?
1. Network Cable Check
Please observe whether the computer icon in the upper-right corner of the device interface turns green after connecting the network cable.
If green: The network connection is normal.
If red or showing an "X": Please inspect the network cable to ensure it is functioning properly. Test the cable by connecting it to another device. If the other device also fails to connect, replace the cable with a known working one and try again. If the other device connects successfully, proceed to step 2.
2. Direct Connection Test
Connect the device directly to a PC and ensure both are set to the same IP segment. Then, try pinging the device's IP address. If the ping fails, proceed to step 3.
3. Hardware Diagnosis
Obtain another functioning device from the same batch and try swapping the core board or mainboard to determine whether the issue is hardware-related.
How to show check state in SpeedFace-V5L device? Currently always show "Welcome".
Press main screen to check if show check state, if not, go to Menu-Personalize-Punch State Options, set to different mode as you want, then back to main screen to check again.
How to update advertising pictures for F22?
1.Get a empty USB drive, create a new folder named advertise in root directory, copy ad_pic*.png file, like ad_pic3.png to that folder.
2.Plug USB drive into device, go to Menu-USB Manage-Upload-Screen Saver, and update it.
Note: a maximum of 20 images can be stored and the size of each image can not exceed 30K. * means number, if advertising picture's name is the same as the exist file in device, it will failed to update.
In SpeedFace-V5L, how to trigger the door open all the time by Auxiliary Input?
Go to Menu-Access Control-Access Control Options-Auxiliary Input Configuration, set "Aux output/lock open time" to 255, 255 means Normally Open, set "Aux output type setting" to Trigger door open.
If you want to cancle Normally Open, you can verified then door will closed. If door not close and alarm, you can check the tamper status, if tamper is up, but device didnot connect real lock or connect real lock but no sensor cable, you can check if set door sensor to close, change door sensot to None then try again.
Why the access control device keeps alarming even though it has been installed perfectly in the bracket, or it is not in the alarm state.
1. Have a check the device is well installed, especially the anti-disassembly switch is pressed, if not, device will give alarm.
2. Chek if you have set the door sensor, when the door magnetic detection(door sensor) detected the door is not closed, device will give alarm and it needs to be manually closed in the machine.
If you don't need the door sensor detection, go to device menu >Access Control > Access Control Option > Door Sensor Type, set to None, restart the device or try with a successfully verification will stop the alarm.
SpeedFace-V5L connect the lock, when power on the lock open all the time.
Go to Menu-Data Mng-Delete Data-Delete Access Control, go to Menu-Access Control-Access Control Options-Reset Access Settings, then confirm that "Normal open door period" as None.
When employee verified, there is no "di" sound from device relay, if follow same connection for other speedface-v5l can work, means relay's issue, need replace relay or main board.
In the MultiBio800-H device Menu-Comm-Cloud Server Setting, there is only ADMS mode, no URL mode.
This device only support to input numbers, not support to input alphabet, so can not support URL mode. If you want to connect by URL mode, please contact our technical support for an upgrade.
Enroll employee with face in G3 Plus device, then connect ZKBio CVSecurity software to sync employees data to other face devices like ProBio, ProBio device will hangs with circle in main screen.
Face algorithm issue, G3 Plus algorithm is 9.0, ProBio algorithm is 7.0, can not compatible, please contact technical clear device data first, then downgrade G3 Plus's face algorithm to 7.0.
F22 connect to ZKBioAccess's access control module, there is no response when click "Get Logs", but if click other menu, all works well.
Please go to device Menu-System Info-Device Info, check if "device name" as null, and please contact our technical support for further confirmation.
What is the difference of BR1200 and BR1200s?
For BR1200, it's Primary device, has TCP/IP and RS232 communication, can connect to software by TCP/IP;
For BR1200s, it is Secondary device, only have RS232 communication, can not connect to software, can only connect to BR1200 by RS232.
Can FR1500S read HID card?
FR1500S has an optional HID function, it can only read the UID and cannot read the card number in the encrypted area.
Can FR1500S works with SpeedFace-V4L？
Yes, SpeedFace-V4L can works with FR1500S.
After EC10 is added to the software, the input only displays 9-12
1-8 and 11, 12 are hardware reserved ports only, there is no actual function on the firmware. IN9 is the access port of the fire linkage signal. When the fire signal is activated, the central control elevator control system will not work, and the elevator will return to its original state. (The fire input signal needs to be a passive dry contact signal). IN10 is connected to the emergency button. When this button is pressed, the elevator will not be controlled by the elevator control controller, and you can press the button to go up and down freely. After releasing the emergency button, the elevator will return to normal controlled state.
Why QR600 is connected to Atlas series controller, but cannot support zkey QR code and IC card at the same time?
The QR600 Wiegand cannot support the dynamic QR code and IC card of the Atlas zkey app at the same time after it is connected to Atlas. Because Atlas reads the card format of the QR code is hard-coded to read 1-16 digits, but when swiping an IC card, the length of the card number is 25-65 digits. If you choose its QR code format, you will not be able to read the IC card (because the storage location of the card number is different). Supported models can be consulted with technical support.
Whether the pin number can be set to multiple digits in Atlas-460?
In the admin menu of the controller, the system interface can modify the pin to 8 digits.
Can SpeedFace-V5L connected with FR1200 read head and set it as output?
Please go to device menu-access control-access control options-Master Device in/Slave Device out
menu->COMM.->Serial Comm->Serial Port->master unit
Why "Door inactive periods" is displayed during SpeedFace-V5L device verification?
Go to device menu->Access control->access control options->Door avaliable time period->1, and try again.
Why SpeedFace-V5L device was switched to attendace mode, and we register a new user in device, but this user cannot verify successful?
Device's user data sturcture are not the same under AC and TA type. So when you switched the device type, please remember to clear all the user data before you use.
How to use the InBio460 Pro and QR50 to scan QRCode？
QR50 scan Dynamic code, should use RS485 communication, and static code use weigand communication.
When SpeedFace-V4LM1 device type is set as AC Push, what does the access records means? userId=0 state =2 mode=200
userId=0: device power off or press exit button;
state=2 : abnormal state, 0 mean in, 1 mean out
mode=200 : other verification method, 15 is face, 25 is palm print
Why using ZKBio Zexus APP static QR code can not verify successfully in ProMA?
Static QR code is generated by the card number. So you must register card number for the users.
Why device is stuck in the start screen and keeps turning in circles?
1. Has any upgrade operation been performed on the device?
2. Restart the device and check whether the issue is resolved. If the issue persists, proceed to step 3.
3. Connect the device directly to a computer via network cable, and change the computer’s IP address to 192.168.1.x. Then attempt to ping the device’s default IP address, which is either 192.168.1.201 or 192.168.1.22.
If the ping is successful, please contact our technical support for remote debugging.
If the ping fails, try replacing the core board or main board to see whether the issue is resolved.
We are experiencing two issues with the SpeedFace-V5L [TI] device: 1. The device has difficulty in detecting faces. 2. When using the ZKBio Time app on some Samsung phones, photo uploads fail.
1. Please have a check if the device is installed at outdoor environment, when the Light is strong, some personnel verify difficult on Device. It is not recommended to use this device in an entirely outdoor environment with no shelter.
2. You can change some configurations on device Menu->System->Face, enable WDR option and set 1:1 Threshold Value=65, 1:N Threshold Value=74.
3. To ZKBio Time APP cannot use Mobilephone to upload photo problem, we have tested in some brands and models, such as, xiaomi, huawei iphone normal, samsung A50 normal, samsung A70 and S21-5G cannot.
And we have updated the APK, all samsung phone can normally use the ZKBio Time APP. Please downlode from the APP Store.
SCR100 connect with wiegand reader, but on software it cannot show IN-OUT Status
Login Webserver of Device:
1.SCR100 connect with wiegand reader, if setting anti-passback, set device as master unit, punch card on SCR100 and reader, and on software it can show IN-OUT;
2.Customer can change wiegand reader to SCR100, then can setting 2pcs SCR100 master and slave, so it also can show IN-OUT on software.
SpeedFace-V5L connects to QR reader, what communication method is needed to connect?
SpeedFace-V5L connect QR reader, wiegand is only support static QR code, RS485 only support dynamic QR code.
If we want to use the QR50 with InBio260 Pro for the dynamic QR codes, users must have a card number?
The reader connected to the InBio260 Pro controller receives QR code information is processed according to the card number. Access control devcie can support PIN.
C2-260 connected to ProID20, when swipe card at ProID20, it sounds one long beep, and in software real-time monitoring page, there is no event uploaded.
Please have a check if you are using a 485 Wiegand converter? If so,（Access--->Device--->Reader---->Edit) you need to set the encryption on the software to make it work.
Why in Atlas Primary / Secondary setup, Secondary the device can not searched?
Primary and Secondary licenses do not match, please contact our technical support to switch to the same license.
SpeedFace-V5L master-slave setup works with a cable length of 2 meters or less, but fails when the cable is longer. Why?
Please have a check if you are using an unshielded cables? It is strongly recommend to use a shielded cables instead.
What is the wifi range of the EFace10？
The wifi range of the EFace10 is meters.
I have four SpeedFace M4, the one with firmware version 3.0.36 access control menu is incomplete, the other three with the firmware version 1.1.6 is normal.
The device was set to a simple access control device, so that is why it only has limited access control menu, and it can be changed to advanced access control by our technical support.
TF1700 connects to ZKAccess 3.5 and reports Syntax error(missing operator)in queryexpression" device_id in(select ID from Machines where area_id in(49)) and device_id=4 order oy door_no)".
Have a duplicate device name, （Device/Search Device/Add Device/Test connection/OK）test the connection first and then add it.
How to switch device type to TA push or AC push for SpeedFace-V5L ?
Go to Menu-System-Device Type Setting, then can switch TA push or AC push. Please be well noted that once you swiched the device type, device data will be clear.
If your device no this menu and you want to change device type, please contact our technical support.
Why the SpeedFace-V5L door open time is too short but I had set lock open duration as 5s?
Please make surethe Gate control mode is disabled from menu -> Access Control->access control options->Gate Control Mode.
The controller search tool deviceSettingTool.exe has a problem that it cannot search for access controller.
Please have a check,
1. Device search adopts UDP broadcast method, it cannot cross routers, so the search function cannot be realized under different VLAN networks;
2. Network environment, try to connect controller to PC directly, then search again. Note: VM system can not use the tool.
How to switch the wiegand format for ProID reader from 26 bits to 34bits?
Go to device menu->Access Control->Access Control Options->Anxiliary input configuration.
1. Set it as None, then restart the Device.
2. If you want to cancel this function, just use the card or FP which registered on device to verify again then this function will be canceled and the symbol will be disappeared on device.
Please notice this operation could be done successfully when the tamper alarm was turned off already.
How to get Atlas series controller logs?
Log in to the Atlas Web interface, find Save Logs in the upper right Menu, click to download.
Why th InBio160 Pro verification record time is 1H earlier than the server time?
Please disable the Daylight saving time of the controller.
Why the SpeedFace-V5L speaker is noisy when it is on standby?
Please check if the Wi-Fi function is enabled. If yes, disable it and test again. If the issue persists, try using a different speaker or contact technical support for assistance.
How to upgrade global license for Atlas series controller?
Please provide the MAC address of all Atlas series to be upgraded to our technical support.
Why there is no firmware Upgrade option in F22 device's menu?
1. Please have a check if device has USB download option in menu, if not, please contact the technician for updating.
2. Please confirm whether you are entering device menu by super administrator, or it could be the login acoount doesn't have firmware upgrade privilege.
We noticed on the QR500 data sheet that the QR500 has an internal relay and ethernet interface. But we cannot find a ethernet port on the QR500. I only find a port with 4-pins only. Does this mean the QR500 can be used without the C3-100 controller to send information to the server directly? We tried to find more information, but there is no technical manual on how to connect QR500's ethernet interface to the network switch. Can you please show us how?
QR500 can connect to PC through USB port but not tcp/ip for setting some parameters, you can connect technical support to get the qr500 demo for experience, the connecting port value defaultly is 115200.
The SC105/SC405 is connected with a Wiegand Reader, such as ProID 20 BE, but when try to punch card from the wiegand reader, there is no reaction in SC105/SC405.
Please check for the wire connenct, and the GND must be connected. If the wiring all correct, please check the wiegand input setting menu in SC105/SC405 device menu--Comm.--Wiegand Setup--Wiegand Input, make sure the Pulse Width values is set to 400 and Pulse Interval values is set to2000. If still can't work please contact our technical support by providing device SN and firmware information.
Why EC10 always normally opened by itself?
Please check if there is superuser role assigned to someone, if a superuser has verified, this will trigger to normally open event.
1. Disable Intraday Passage Mode Time Zone to floors In Elevator module.
2. Disable superuser option.
Can ProCapture-X use POE for power supply to drive the lock, as the customer does not want to power the lock separately.
The mainboard used in ProCapture-X has a maximum power supply of 2A/12V for POE, which can drive a lock current of about 1A, please confirm whether the electric lock you are using has a current rating of 1A or less.
Why WL10 SSR function can download report but doesn't have 'Card Reprt Sheet'?
Please check if you have enable the 'Sync Card List' option under the Download TZ setting menu.
Customer uses CR10E as card enroll, and use C3-400 with KR101E as door readers. They are trying to enroll new cards , but it seems the CR10E and KR101E read a same card with different card number. For example, CR10E reads 3396537361 (in HEX it's CA730C11) , and the KR101E reads 7539729 (in HEX it's 730C11). Why the CR10E reads more numbers(8 HEX) than the KR101E (6 HEX).
The CR10E card reader format used by the customer is a 34-bit[4-byte] reader (displaying 10-bit card number), while the KR101E card reader format is a 26-bit[3-byte] reader (display 8-bit card number); You can connect technical support to get output format adjustment tool to reduce the CR10E format to 26 digits.
MB40-VL face does not verify, the keyboard keys have several no response, there are several keys to press only a 1 out.
Please check whether the internal wiring of the machine is connected normally. If all connection are normal, but device still has problems, please contact our techinical support.
SC405 connect with Wiegand Reader KR100, When punch same card on the Reader and Device, the card number does not match. Punch card directly from device, the car number shows, 2323852 Punch from KR100, device will show the card number, 30092.
Wiegand Bits Problem, go to SC405 device Menu--Comm.-- Wiegand Setup--WiegandBits, change Wiegand Bits to 26a.
On ZKBioSecurity Search to add EC10, we can not search the device, and Software prompt "TimeOut" 1. Direct connection can search for the machine, but the state after adding the machine is offline 2. The prompt command timeout when you synchronize the data
1. Turn off Firewall and Anti-Virus Software;
2. The server can only use one network card, otherwise the machine will not be found or prompt the machine offline;
3. The device can only be added on one server, and if it is added on multiple servers, the synchronization data prompts the command for timeout.
What is the difference of "work code required" and "work code must define" in device?
if you enable work code required, and enable work code must Defined, when users verifying on device, they must select workcode, and the workcode must be existed in device. While if you enable work code required, and disable work code must Defined, users can simply enter any work code (excluding those that have already been created) to pass the verification.
SpeedFace M4 needs to capture the information of unregistered individuals and process it on the ZKBio CVSecurity software.
In device menu-system->Access Logs Settings->Camera Mode, set to Take photo and Save.
Inder the Atlas460 elevator control configuration, how many AHEB0808 expansion boards can be connected, how many elevator cars can be supported, and how many floors can be controlled?
The Atlas460 can support connecting 4 AHEB0808 expansion boards, 4 elevator cars, with 8 floors per car.
After the ProFace X (ZAM170) was successfully added to the ZKBio CVAccess software (ver4.2.1), issuing personnel data resulted in error -11, and the Wiegand format reported error -629.
1. After investigation, the personnel error was found to be caused by problematic personnel data. There were two instances with the same user ID, one of which contained illegal characters. After deleting this personnel record, the data was issued successfully.
2. The Wiegand format error occurred because the device does not support the Wiegand format set in the software.
Will the event logs in the C3 series controller become full? Do they need to be deleted manually?
The access controller can store up to 100,000 event logs. Once this limit is exceeded, the oldest 10,000 logs will be deleted. Event logs in the controller can be saved to the software through various methods (automatic or manual). It is recommended that users use the software's manual backup or scheduled backup features to back up the database.
When Speedface-V5L device already full capacity, after user verify, device shows error message max capacity.
Enter into menu System > Access Logs Setting > Periodic Del of Access Log, default is disable, change to 999,
Will override old access logs automatically.
Before doing this, make sure you have synced the data to the software or backed it up to avoid data loss. This will help prevent the issue from happening again.
Visible devices, such as ProMA, SpeedFace M4, SpeedFace-V3L, SpeedFace-V5L, ProFace X cannot recognize faces properly (In relatively dark or in the outdoors environments ). If the face is very close to the device, it can be recognized, but even then it's still difficult.
1. Please check for face threshold settings device menu-system-Face, 1:N Threshold and 1:1 Threshold, if the values set too high will cause the difficulty verification problem, lower the value a little bit to see if problem solved?
2. Make sure device's functions are set as followed:
WDR: enable, and if you are going to enable WDR please disable Palm function first.
Anti-spoofling using NIR : disable,
Live Detection: disable,
3. Please contact our technical support if the problem remain unsolve.
K40 Pro Ver 8.0.4.3-20230515 Clicking the button does not respond and the menu cannot be entered.
It might be the device database problem. Please contact technical support for resolution.
MB20-VL (ZMM510-NF-Ver1.1.32) uses the same Wi-Fi as the computer, but cannot ping the device.
The Ethernet and WIFI subnets of the device are the same. After modifying the Ethernet subnet, it can be pinged.
The registered user ID is 010, but when swiping the card on the EC10, it shows as unregistered.
The EC10 only supports purely numerical employee IDs and not starting with 0. Please check from the software side, delete all users with IDs starting with 0 or containing letters, and re-register them. Then, navigate to Personnel/Personnel Management/Parameter Settings in the software, find "Support Alphanumeric Employee ID," and set it to off.
Does Speedface M4 supports an alarm after three failed verification attempts?
1. Device type is T&A push: menu-Access Control-Access Control Options-Retry Times to Alarm, default setting is None, you can set the value from 1 to 9. If the number of consecutive failed verification attempts exceeds this number, device will trigger an alarm. Then, once you successfully verify, the alarm will be turned off.
2. Device type is A&C push: Not Support
Can four-core network cable be used for the SpeedFace M4's network communication?
Yes, it can be used. Devices that do not support PoE typically only use four cores (1, 2, 3, 6). For devices that support PoE, such as the G5, a full eight-core network cable is used.
Why there is no prompt when the access control device records are full?
Please have a check whether the device has enabled the function of Access Log Alert from menu-system- access logs settings.
Also, you can configure to periodic del of access logs.
Can the KR101E read a card number with 34 digits?
Yes, KR101E can read a 34-digit card number. When the yellow wire is grounded, it will be converted to Wiegand 34 format for output.
Can the screen brightness of visible light devices SpeedFace-V5L be adjusted, and is there parameter control for it?
It is controlled by hardware resistors, and there are no parameters that can be modified.
Does Speedface M4 supports an alarm after three failed verification attempts?
1. Device type is T&A push: menu-Access Control-Access Control Options-Retry Times to Alarm, default setting is None, you can set the value from 1 to 9. If the number of consecutive failed verification attempts exceeds this number, device will trigger an alarm. Then, once you successfully verify, the alarm will be turned off.
2. Device type is A&C push: Not Support
Can four-core network cable be used for the SpeedFace M4's network communication?
Yes, it can be used. Devices that do not support PoE typically only use four cores (1, 2, 3, 6). For devices that support PoE, such as the G5, a full eight-core network cable is used.
Why there is no prompt when the access control device records are full?
Please have a check whether the device has enabled the function of Access Log Alert from menu-system- access logs settings.
Also, you can configure to periodic del of access logs.
Can the KR101E read a card number with 34 digits?
Yes, KR101E can read a 34-digit card number. When the yellow wire is grounded, it will be converted to Wiegand 34 format for output.
Can the screen brightness of visible light devices SpeedFace-V5L be adjusted, and is there parameter control for it?
It is controlled by hardware resistors, and there are no parameters that can be modified.
How to restore ProRF IP address？
You can use the magnetic tamper switch to restore factory settings.
First remove the back plate of the device and power on the device. Put the magnet on the tamper switch three times after you hear the tamper alarm sound for 30 seconds but no more than 60 seconds. Then the device will short beeps for a while, indicating that it is restoring. After it is restored successfully, the device will restart automatically (the indicator is always on yellow and make a long beep).
Notes:
The password of Webserver is restored to default (admin@123), and the IP of the device is restored to the original 192.168.1.201.
The registered user data will not be cleared.
When connecting ProFace X to ZKBio Time 8.5.5 software, it is necessary to configure designated personnel to use specified verification methods on designated devices for authentication.
This can be achieved by enabling the access control function and setting permissions separately under the Biotime access control module.
enable access module from biotime for Datacenter device, set Dual verification for spevific person.
SpeedFace-V5L connected to EC10 but verifying no response.
Should register the same users and cards in both devices. EC10 should connected to elevator control mode and issue card number, and settings from SpeedFace-V5L menu-comm.-wiegand setup--wiegand output--ID Type--Card number.
F18 connected to Mars Pro-S1200 reader, but verification on reader no response.
When connected RS485 reader to access control device, please make sure the reader's RS485 address is 1.
How can i set the Speedface-V5L to turn off automatically without operating?
1. If you mean to set the device idle time, you can set the "Idle Time to Sleep (m)" under the "Personalize ->User Interface" menu.
2. If you mean to make the device automatically power off, this can not fulfill.
why ProFace X can't verify Static QR Code
For security consideration, the device can only support dynamic QR Code. If you need the static QR code indeed, please contact our technical support for any customization available.
How to check the hardware when InBio460 Pro no give power to the lock?
Using a multimeter for detection revealed that the lock relay on the mainboard was damaged.
Multimeter usage method: Set to the continuity/buzzer mode. Connect the red probe to COM and the black probe to NC. If the relay is normal, the buzzer will sound; if abnormal, there will be no sound.
Why the SpeedFace-V5L is connected to ZKBio Time software, but cannot upload data?
1. Check if the device status icon in ZKBio Time is green. If it’s yellow, change device area, and the status will automatically turn green.
2. In ZKBio Time software, verify if the device is set as a register device. If not, delete the device from the software, refresh the webpage, and the software will automatically display the device. Reset the devices area, set it as a register device, and reconnect to the software.
3. After then, all data in the device will be automatically uploaded to the Biotime software.
4. If the issue persists, contact our technical support.
InBio460 Pro controllers suddenly went offline on ZKBio CVSecurity without any prior changes to the device or software.
If there isn't any changes in device, network or the software, please have a check if the disk space which corresponding to the software installation is nearing full, or whether the Redis file size limit has been reached?
You can use these information to determine the problem. Or please contact our technical support for assistance.
InBio260 Pro controller went offline for a period of time and then come online, how to get the transaction durning this time period?
1. Upload the transaction from deivce to software manually once deivce is online.
2. Using Obtaining New Transactions Periodically function, set a fixed time period for automatic upload transaction to software.
ProMA connected to ZKBio CVSecurity, but failed to read QR code.
1. set QR encryption mode to Mode A from software system module>parameters.
2. check whether the software server time is consistent with the ProMA device time.
Why F22 connect to ZKBio CVSecurity, appear ERROR?
Normally, F22 AC PUSH is connect to ZKBio CVAccess, if it needs to connect to ZKBio CVSecurity, software, please contact our technical support.
I have a SpeedFace-V3L connected with ProID40 reader, when I swipe the card on the reader, the device's screen showing “invalid number”
Please go to device menu--"COMM." - "weigand setup" - "weigand input", change the "ID type" to “card number”.
Can Atlas controller support to connect with QR500 and using the dynamic QR code function?
The Atlas controller RS485 protocol is encrypted OSDP,while the QR500 RS485 protocol is not encrypted, so the Atlas connect QR500 can not support dynamic QR code.
Why Atlas-400 QR code not working when connected to QR50 reader?
Please check for the Atlas-400 firmware version is AC Ver 9.2.1 or higher.
If your device the firmware version is lower than AC Ver 9.2.1, please contact our technical support for the firmware upgrade.
Why SpeedFace-V3L unable to add ZSmart APP?
1. Intercom with ZSmart app function is an optional function, so firstly, please confirm with your local distributor or our sales team whether your device support such function. If not and you want to enable this funcion, you need to purchase a license for the ZSmart APP.
2. After obtaining the license, our technical staff will upgrade the license for you.
3. For device connect to ZSmart APP, need to make sure the network settings of the device are correct, especially the DNS and gateway settings, and the device can access the public network.
4. If the internet connection is fine, but the problem persists, please contact our technical supports for assistance.
Why QR500 reads wrong card number?
Please check if the card is Wiegand 34 bit. If it is 34 bit, for the wired connection, it needs to be connected to the yellow line of the reader. If it is 26 bit, it does not need to be connected to the yellow line.
Software sends out comparison photos (biophoto), face template(biodata)logic.
1. When software has a face template, and the template version and subversion are completely consistent with the device algorithm version, the software issues the face template, not the comparison photos;
2. When the face template on software is inconsistent with the algorithm version of the device, and there is the user's photo of the comparison on the software, the software will issue the comparison photo to the device;
3. When there are only comparison photos on the software, the software will issue the comparison photo to the device;
4. When the software only has the face template on it, the devices with the same algorithm as the software face template can send out the face template normally, while other devices with different algorithms cannot send out the face-related data (compare photos and face template）.
Device's 3G or 4G function connected for a while after booting up, but then disconnected and could not connect.
1. Please set the gateway to 0.0.0.0.
2. Try to set the heartbeat server to 8.8.8.8 or other address that can normally and continuously ping.
When using the Proface X device outdoors, it frequently shuts down automatically under high temperatures and direct sunlight.
1. We recommend that customers increase the temperature setting for the high-temperature self-shutdown function under the menu--system-- Temperature Mgt.
2. We recommend that customers install a sunshade on top of the device and ensure ventilation around the equipment to help with better heat dissipation.
Why device does not showing the users list in "user manage" - "all user" option?
The device can display a maximum of 5000 users by default, if the number of users in your device exceeded 5000, please contact our technical support team.
Or If you want to check for employee, please enter employee_id for checking.
Does the C3-400 Pro controller enable two Wiegand readers to be connected in parallel at the same time on one reader port on the controller?
It is not suggest to do so, if two card readers generate events simultaneously, the data will be interfered, resulting in inaccurate card numbers.
Why Wiegand function wiegand type cannot select the card number?
That is because the device has no card function, so that in the wiegand type, there is no card number for selection.
Why the ZPad Plus has no attendance firmware?
Please contact your local distributor or our sales representative for further confirmation.
To the near-infrared or visible light facial recognition devicee, such as uFace302 or SpeedFace-V5L, cannot register / cannot recognize faces, camera is not working. Or after replaced the camera, device cannot recognize faces.
1. Go to device menu - Settings - test - camera test to detect faces. If there is no image, the camera is damaged or the wire connection has problem. Check the connection or replace a same version camera module for a try.
2. If in auto test, the camera can detect faces, but only show color images oronly show black & white images, please contact the our technical support for a further check.
3. If this problem happened after change the camera, please collect the old camera version and the new camera version, device serial number and firmware version, then contact our techinical support for a further check.
How to turn off the red text displayed on the Horus H1 screen?
System Settings - About Device - Tap the device name 5 times consecutively - After entering the test page, find the "Store internal logs" switch and turn it off once.
About Horus H1 touchscreen insensitivity issue.
Open [System Settings] - [About device] - tap [Device name] 5 times - [Open native settings] - [System] - [About device] - tap [Build number] 7 times - [Back] - [Developer options].
In developer mode, under developer options, select touch points to perform touchscreen testing.
Why in G5 device, card number QR code detect error?
Go to device menu-system-attendance-cardnumber to QR code, set it and then you can use card number as QR.
The turnstile is not working when powered on (D50 does not close, indicator lights do not illuminate, 24V power supply light does not light up). How should this issue be checked?
This may be caused by power supply failures (e.g., 220V line, air switch, 24V supply), which are typically due to short circuits, poor connections, or component damage.
The TS2000 Pro allows 2-3 passages with just one card swipe. Why does this happen?
Please Set the lock drive duration to 1 second in the software under the access control module > door settings.
How to change the entry and exit direction of TS2000 Pro?
Please swap the connections between V1L and V2R ports on the motherboard.
The gate barrier SBT1022S opens very fast. How can the speed be adjusted?
According to the user manual, adjust the gate opening speed and deceleration compensation parameters.
People get stuck when swiping a card to pass through the FBL6000 channel. How can this be resolved?
Turn on the anti-clamp function and adjust the connection of lock1 and lock2 to K1 and K2 (if K1 and K2 are connected backwards).
On the FBL4000 Pro, after replacing both the primary and secondary mainboards, only one gate opens. How can this be fixed?
Pairing is required after new mainboard installation. Once connected, reset the primary mainboard and cover the IR sensor first. Then both primary and secondary mainboards should function normally, and all gates will open.
The FBL2000 display shows: "Motor movement timeout. Check motor and limit switch." What is the issue?
Please block the proximity switch with your hand to check if the light is on or not. If the light is not on, you can consider replacing the proximity switch. If the light is on, adjust the position of the proximity switch.
On the FBL4000 Pro, the arm of the secondary device does not respond and remains in the open status. What should be checked?
Please check the wiring. If correctly wired, try resetting the mainboard to factory mode.
When swiping a card on the TS1000 Pro to open the gate, the roller gate does not lock immediately after passage, creating a tailgating risk. Can the door opening time be shortened to 3 seconds or less?
Please check the Lock Open Duration time in the software. It can be set to 1 second.
How can the FBL4000 and FBL4200 be connected together to one NO (Normally Open) push button so that when the fire alarm rings, the button can be pressed to open the gate continuously?
For Flap Barrier models (FBL4000 & FBL4200):
The main board is not equipped with a fire protection interface, making direct push-button connections unfeasible. While a backup battery connection can be added to maintain the gate in a normally open state during power outages, this solution fails to meet the fire-fighting requirements since the gates cannot automatically open when power is still active but fire control signals are triggered.
Recommended solution:
The Swing Barrier series features a dedicated fire protection port designed specifically for this functionality, ensuring compliance with emergency protocols.
The MarsPro S1000 motherboard reports an error, and the screen displays a row of right arrow icons or shows "Initializing" but fails to initialize.
The power-on self-test is normal, but the motherboard cannot initialize. It is necessary to check if there is any loose connection cables or if the cable ends are grounded and short-circuited, causing signal source errors on the motherboard.
How to set SBTL2000 to Normally Open Mode?
Method 1: Set the value of the second item 02E to 5.
Or Method 2: Short-circuit the fire alarm signal and GND here to keep it normally open. You can connect a button that does not pop up after being pressed.
Why is the closing speed of the FBL500 gate too fast?
Please check if any parameter settings have been made on the mainboard. You can try restoring the factory settings (L-10 for System Initialization). This will initialize the turnstile control board parameters and restore them to factory settings.
After a person is verified by the SBTL500, the gate opens. After it closes, the gate automatically reopens, and the software prompts "220 auxiliary output (open)." Why does this happen?
For the channel gate connected to the access control device, apart from connecting the lock, no other terminals are used. There are two methods:
1. Connect the auxiliary wire of the access control device to the 12V wire, and then connect them to the 12V power supply.
In the menu of the access control device, disable "Gate Control Mode"
2. Under the "Access Control Options" menu, set "Auxiliary Input Configuration" to "None."
The FBL4000 motherboard display shows the following error: "System initialization. Please do not power off." What should be done?
1. Please check if the primary / secondary motors can perform a self-test after being powered separately.
2. Check if the indicator lights on the limit switches are illuminating correctly.
3. Please replace another mainboard to test.
How to connect Access Control device to Saturn-S1000 and open the gate?
Access control deivce NO/COM cable connect to the Saturn-S1000 controlboard OL&OR/GND port.
Why did the FBL4200 Pro controller authorization fail?
Please send the device to ZKTeco for maintenance or contact ZKTeco technical support for further confirmation.
How to view records in the attendance module of ZKBio Zlink when using the SenseFace 4A as an access control terminal?
Go to Device Center - Device Details in ZKBio Zlink, and then select Sync records to Attendance.
Why the Horus H1 cannot switch the device type to AC and add it to ZKBioCVSecurity under the Access Control module?
Please have a check for your Horus H1 frimware version. If it is Ver 4.2.62, supports Attendance type, and If it is Ver 4.2.62, support AC type. The firmware for device type Attendance or AC are not the same, and can not switch directly from device.
What does the computer icon in the upper right corner of Horus E1 means?
That's the communication status icon for the device and the software.
How to switch or change device language?
1. Go to device menu - Personalize - User interface- Language, to see if the language selection is available, and if it contains the languages you want to set.
2. Please contact your local distributor if you can't find the language you want, they can assist with upgrading your device. And at the same time, share with them the device serial number, firmware version and which language want to upgrade.
How can I get the Transaction from a LX50 device?
LX50 device support a SSR function witch can directly output an Excel Sheet to a USB flash drive. Head to the menu after connecting a fat32 format USB drivde and choose report and put your desired shift setting and you should have an Excel sheet in that USB drive with the transaction.
How to access native system settings in Horus devices?
Go to [System Settings] - [About Device], tap the device name 5 times, then [Open Native Settings].
Why in Horus device when repeated attendance check doesn't show "Checked In"?
Adjust the "Repeat Confirmation Time" in [System Settings] - [Attendance Parameters].
When users verify on uFace800 device, an error prompts, "Error reach ATT data Max Capacity".
The machine’s memory card is full. To free up space, old records need to be deleted.
Go to Attendance Settings and enable "Cyclic Delete ATT Data" to automatically delete old records.
Before doing this, make sure you have synced the data to the software or backed it up to avoid data loss. This will help prevent the issue from happening again.
Why the uFace800 can not connected to 3G?
Please confirm wether your device supports the 3G function, the sim card correctly inserted, and the 3G configuration correctly? Also if you have set the device gateway, please change the gateway to 0.0.0.0 and try to connect the 3G again.
Why the uFace800 obtains an IP address of 0.0.0.0 after DHCP is enabled?
1. The machine may not be connected to the router. Please ensure the machine is properly connected to the router.
2. If the Router is Connected but Still Not Working, try changing to a different router.
3. If Changing the Router Does Not Help, there might be a problem with the network port on the uFACE800 power board. Consider replacing the power board to resolve the issue or please contact the technical support.
Why TF1700 prompts "system broken!! "after powered on?
Please install the device properly, make sure the tamper magnet plate are properly installed at the back side of the TF1700, otherwise it will trigger the alarm. Ater the tamper magnet plate installed, re-power the device to cancel the alarm.
Why devices User lists cannot be searched by name?
1. Device enabled the information security function, which does not support to search for the user by name, it can only searched by user ID.
Or 2. The user capacity of the device exceeds 5000, and the user list is not displayed in the user management, but can only be checked by accurate user ID number.
ProMA demonstrated visual intercom functionality, but there was connection problem, it could not connect successfully.
Please have a check at the network Settings and modify DNS. Or refer to the user manual for the configuration instruction.
Why the door doese not unlock when user verified successfully in access control panel?
1. Check for power supply to the lock. Ensure the access control panel is sending the unlock signal. Verify wiring connections.
2. Check from the software realtime monitor, when user verified, what event will send to software side, is it success or deny? check for the access level/privilege, or configuration based on the real-time monitoring event.
Why my new TF1700 can't connect to ZKBio CVAccess, but the old TF1700 can connect?
Please check the device's firmware info and contact the technical support. Because TF1700 have two communication protocols pull and standalone, which can connect with different software.
Does the SpeedFace-V5L support WPA3 encryption for Wi-Fi?
So far, the SpeedFace-V5L only supports WPA2 encryption.
Why modifying the LED Light Trigger Value has no effect on EFace10? System settings -> Face -> LED Light Trigger Value.
The configuration will take effect after changing the value and rebooting the device.
Does the Horus E1 support facial photo anti-spoofing?
Yes, Horus E1 support facial photo anti-spoofing.
Go go System Settings - Biometric Parameters, then click "Facial Parameters" five times to show the "Face Anti-counterfeiting Threshold" option.
Set the value to 76, it can support facial photo anti-spoofing.
In uFace302 device Menu-UserMgt.-New/Edit, there is no Name option, how to slove it?
This is caused by the lack of T9 input function, if device is not enabled this function, there is no Name option in device. Please contact our Technical Support to obtain an USB upgrade package if you need this function.
There is a problem in uFace302 that when verify or enroll face, the image is inverted. In auto test, color screen is inverted, black and white screen is normal.
Please replace same version camera module to test. If after you changed with a different version camera module, in Auto Test, there is image with color screen, but no image with black screen, please contact our technical support to update camera drivers.
uFace302 with external bell function, when external bell is ringing, does it will stop if someone try to verify?
If device enabled access control function, the bell will stop if someone try to verify;
If device disabled access control function, the bell will ringing until time out even someone try to verify during the time, it will not stop.
Why the SpeedFace-V3L will alarm after user verified successfully, eventhought we didn't connect it to lock, how to cancel the alarm?
Please have a check from device menu--Access control--access control options--Door sensor type, if it was set to NC or NO, but you actually do not connected the lock ordo not need the door sensor, please set it to NONE.
Why uFace800 Plus failed to connect to FR1200?
1. Confirm if your device support RS485 reader?
You can check if your device has below options: Menu-COMM-SerialComm-Serial Port, and set as Master Unit.
After the settings, please try again, if still can not work, double check for the wire connection.
2. If the problem remain, or you can not find the Master Unit selection, please contact our technical support.
How to enable the adb debugging of G4 Android device?
1. Go to System Settings - About Device;
2. Quickly click the device name 5 times to enter the Debug page;
3. Tap into Android Settings;
4. Click Developer options; (If this option is not available, go to About Device and quickly click Build number to be prompted to enter developer mode)
5. Click to enable USB debugging.
How to use Horus devices with customer own APPs and to make Horus startup with customer's own APPs?
Firstly, uninstall the APPs of ZKTeco, install your own APPs on the Horus device, and develop and set up your own launcher.
After connected the SenseFace 2A to ZKBio Zlink software, personnel information cannot be sent to the device.
Please hava a check if the firmware version of SenseFace 2A is Ver1.0.23, which does not support this, and the firmare needs to be upgraded to version 1.0.25 or higher. Please check for updates from device menu-system-Upgrade Firmware online, or contact our technical support team.
G4/G4Pro (Android) cannot connect to ZKBioTime?
Software side: Check that HTTP/HTTPS corresponds to the device; do not enable both at the same time. Clear the browser cache after switching; check for port usage; check the attsite.int configuration under the installation path to ensure it matches the port configured in the console.
Device side: Check for device configuration on HTTP/HTTPS, cloud server settings, and device type (should be T&A). If there is no device type switch menu in device, please contact with our technical support.
Regarding the uFace800 devices used for time attendance and connected to ZKBio Time sofaware, could it possible to remained the door open during working hours and lock the door after duty?
You can go to software-'Access' module and set the NO time period, and check device Normal open time period will also update.
How to disable the microphone function of Horus E1?
1. Enter device menu:System Settings->About device;
2. Quickly click Device name five times, click android settings-Apps¬ifications, find the Microphone permission and disable it.
How to change or upload wallpaper to devices?
If your device support USB drive, you could upload your own wallpaper.
Method:
1. Create a "wallpaper" folder in the root directory of the USB drive and place the wallpapers to be uploaded in this folder. Name the wallpapers as wallpaperX (X represents a number, such as wallpaper1). The formats can be jpg, png, or bmp.
2. It is recommended to keep the wallpaper size below 30KB.
Note: A maximum of 20 wallpapers can be stored, and if wallpaper's name is same with the exist file in device, will failed to update.
3. Plug the USB dirve to device, go to menu- USB Manager-Upload-Wallpaper-Upload selected pictures.
And then go to device menu-personalize-user interface-wallpaper, to switch the wallpaper.
To devices which do not support USB: Please contact our technical support.
What should do if the devices, such as MB560-VL, SenseFace 7A device verification result does not display the user name or the user name display on the device is covered by *** asterisks and -- horizontal lines?
You can go to device menu-system-security settings-display verification name, turn on this function to display the person's name.
Why does the image suddenly appear off-color?
Please check whether the camera's video parameters, encoding settings, or other related parameters have been modified. If it is unclear which parameters may have been changed, try restoring the factory settings.
After entering the IP address of the Login Camera in the Internet Explorer, the Login interface is not getting connected.
Install the plugin and enable ActiveX control permissions. In the IE toolbar, click "Internet Options" > "Security" > "Custom level" > "Enable all ActiveX controls and plugins".
Can the demo be used to adjust the frequency of the UHF10 Pro to support 928MHz?
Yes, it can support frequency adjustment from 924MHz to 928MHz.
How to adjust the Horizontal and Vertical Position of the CMP200 Rods?
Adjust the position of the magnet above the Hall limit plate so that the indicator light can be used in the vertical and horizontal positions of the pole to light up.
If the Angle of departure from the landing position is too large, you can loosen the two screws at the connecting rod, screw the connecting rod to adjust.
UHF10 Pro device swipes tag unresponsive, the problem still exists after connecting to the demo test.
Please contact our technical team to assist you in resolving this issue.
Why do UHF10E Pro devices have an issue where the distance between the reader and the tag is particularly close (less than 50cm)?
It is not suggest to test the tag distance in the indoor office due to the electronic products will interfere the test distance. Please take an outdoor testing to see if the distance will be normal, otherwise, please contact with our technician for further support.
Why is the real-time monitoring interface not displaying vehicle information correctly?
Ensure that all cameras and channels are correctly configured and linked to the monitoring system. Verify that the real-time data from the cameras is being correctly transmitted and displayed.
Why are vehicles not getting authorized correctly, whether for fixed or temporary access?
Double-check the authorization settings for both fixed and temporary vehicles. Ensure that the correct import/export areas, vehicle types, and license plate numbers are entered accurately. Batch authorization should be used for multiple vehicles.
Why do camera configuration errors occur? Incorrect camera settings may lead to improper vehicle detection and authorization.
Verify that each camera is set according to its designated role (e.g., entrance or exit camera). Ensure that the correct camera device is selected during the setup process.
Why are there errors when connecting LPR series cameras to ZKBio CVSecurity software?
Ensure the correct port is configured (e.g., port 443 for LPRC300, port 80 for LPRC200) and that the device's IP address is correctly assigned. Double-check network settings and cable connections.
Why the parking ticket dispenser can read the card but there is no voice prompt?
Check whether there is a problem with the speaker, wire, or voice chip. If the problem remains, it may be that the voice potentiometer is not well adjusted and needs adjustment.
When a card is placed close to the Parking ticket dispenser reading head, a "beep" sound can be heard, but it display "invalid card".
Please check if the card held is invalid (not issued or not authorized), or if the card has been issued but its permissions have not been downloaded to the main board.
The license plate recognition equipment has been installed, but it does not recognize the vehicle entering the recognition area, nor broadcast voice.
Check the type of display screen chosen and the serial port configuration information (which should be 115200). If the issue remains unresolved after replacement, please check the RS485 connection and reconnect it to try again.
How to adjust the level of PB4000 pole?
Please adjust the springs inside the chassis.
What is the procedure if the key for the PLock1 is lost?
Please purchase a replacement lock cylinder and have it installed by a professional locksmith.
Why is the UHF reader recognition distance too short?
1. Check whether it is powered by an independent 12V power supply.
2. Contact our technical support for setup tools and guidance documents.
How can the LPRC300 be used offline? When trying to import files directly to the SD card, it failed.
Export the data first for local testing, update the data based on the exported Excel table, and then import it successfully. If it fails, check whether there is a problem with the data format.
Do you provide an SDK for the LPRC300 to develop and integrate with third-party software?
Yes, we have the corresponding SDK. Please contact our sales team.
Why can't the LPRC300 connect to ZKBio CVSecurity software?
When the device and software are on different network segments, you need to manually add the camera and change the port to 443.
Why does the connection between the TBM series Ticket Box and ZKBio CVSecurity software using the BEST protocol fail?
After TBM series settings are complete, manually restart the device for the settings to take effect.
Why can't LPR devices recognize license plates?
Please check if the settings are configured correctly. Then check whether the authorization file for the LPR module exists or is missing. If missing, please contact our technical support.
What Wiegand format does the U1000 support?
The U1000 supports WG26 and WG34 formats.
Why does the CMP200 gate not operate when the lift-off button on the remote control is pressed, but it operates when the handwheel is pushed a little?
It may be that the magnet adjustment of the Hall limit plate is not in place. Re-adjust the magnet position on the limit plate.
The ProBG3000 gate self-test is successful, but the remote control or the motherboard switch signal cannot control the gate to go up and down. Why?
Unplug the terminal of the remote control receiver and re-match the remote control. Observe the motherboard when using the remote control to see if the signal light illuminates. The power supply may be unstable. Set the DIP switch of the switching power supply to the AC position.
The landing lever of the BG300 is not fully in place after the machine has been operated with swapped left and right settings. What should be checked?
Please check if the spring strength and the gate lever are balanced at 45 degrees.
Check whether the movement polarity parameters are set correctly.
Adjust the horizontal L-6 and vertical L-9 parameters on the main board.
Loosen the screws of the rocker arm and re-adjust the spindle to reach the horizontal state.
Once the BG1000 gate is fully open, pressing the close button causes the gate to close at a slow speed. How can this be adjusted?
Depending on the length of the gate lever, adjust the closing parameter L-2 on the main board so that the speed reaches the appropriate value. After restarting the gate, press the main board's lever keys in sequence to let the gate learn one stroke.
Why BG2000 remote match not success?
It is difficult from mainboard setting, please use ZKBarrier APP from app setting, connect to app, from setting -remote control management, delete and add.
How to realize normally open when power outage by using PB4130?
The PB4130 does not support this function. Please change to another model or open the barrier manually during a power outage.
Why is the LPR300 web page very dark?
LPR has automatic and daytime two modes, set the daytime mode, in the daytime hours will not light up, after this time period, the page will become dark, LED lights will also be turned on.
The ProBG3000 is no work properly, and the motor beeps. It does not open and close or otherwise act when restarted, we already calibrated to 45 degrees and equipped with a safety input and the normally closed function is switched off.
The first dial code should be set to off, if it is set to on, the signal of rise and fall should also be normally closed, this switch is to control the input, usually the signal of rise and fall of the rod is normally open, set it and restart the machine.
Why does the VR10 keep showing a green light?
The device may detect an obstacle and then turn on the green light; it may also be a power supply problem. If the voltage is insufficient, an external adapter is required.
After the LPRS1000 recognizes a license plate, the voice prompt "welwelwelcom" is not continuous. The LPRS1000 is connected to ZKBio CVSecurity Ver6.6.3 software. Why does this happen?
1. The continuous capture mode needs to be turned off.
2. Adjust the continuous trigger interval(s) for the same license plate to 255.
Why does the UHF10 paired with UHF tags have poor reading performance, failing to recognize tags on vehicles?
This may be due to incorrect UHF tag usage or the need for adjustment of the UHF reader's angle.
1. Confirm the installation position of the tags and recommend corresponding tags based on the installation location.
2. Verify the installation angle of the UHF device. Generally, the installation height should be 2 to 2.5 meters above ground, and the device angle should be between 60° and 75° for optimal performance.
3. Use the UHF Demo to adjust the RF gain power of the UHF device, increasing it as much as possible.
After the ProBG turnstile opens, it cannot close. What could be the cause?
Troubleshooting revealed that the issue occurs only when connected to the CarID camera; when only the loop and switch controls are connected, it works normally. Please set the CarID's alarm output to "normally closed".
How should the BGM1000 barrier be wired?
Connect the radar to IN1 and GEN. Connect the barrier to the camera using IN2 and GEN. For the controller inside the BGM1000 barrier, connect the wires (IN2 and GEN) to the two OPEN terminals.
How should the BGM545L-F be debugged after replacing the main board?
Before powering on the replacement main board, the spring balance needs to be adjusted so that the barrier arm stays in place at a 45-degree angle, preventing the motor current from flowing back to the main board when it rotates. After adjustment, power on the device and observe whether LED1 flashes during operation. No flashing indicates stable operation. If it flashes, fine-tune the parameters or the spring again. The debugging requirements for dual-arm barriers are relatively high.
After the BG530 motherboard is powered on, it remains in the learning state. Once the learning process is completed, it suddenly jumps back to the "Start Learning" menu. What is the cause?
Set L-D according to the direction of the spring: set the left side to 3 and the right side to 0. After restarting the machine, the motherboard will perform the learning process again. Once the learning is completed, the barrier arm can be controlled to rise and lower.
Why can't the LPRC300 connect to the ZKBio CVSecurity software on the cloud server?
Enable the BEST protocol in the software menu and open port 8088 in the network firewall to search for and add the device.
Why does the UHF10 Pro reader automatically detect?
Please connect the UHF10 Pro to the tool via USB, and modify the "work mode" from "auto detect" to "trigger mode". During testing, a loop detector is required. You can short the purple cable with GND to imitate a loop.
The TBM01 is connected to the vehicle barrier. After ticket retrieval, the barrier sometimes opens and sometimes does not. How can this be resolved?
1. Use a separate wire to short-circuit the barrier's motherboard to send an opening signal, and check whether the barrier opens normally every time.
2. When the ticket is issued, use the multimeter's continuity test mode to measure NO1 and COM1 of the TBM01, and check whether it beeps each time. If it beeps every time, it indicates that the ticket dispenser is functioning properly; otherwise, there may be an issue.
3. Check whether the two signal wires between the ticket dispenser and the vehicle barrier are loose or damaged.
Why is the LPRS1000 inaccurate in recognizing license plate numbers?
Please contact our technical support for further inspection.
Why does the VR10 Pro not automatically lower the barrier when a vehicle passes by?
Download the app and adjust it according to the user manual.
Why is the TBM01 unable to print an admission ticket?
1. Check if the loop detector is installed correctly and connected to the correct port.
2. Check if the printer has paper.
3. Check if the printer is powered on.
4. If the above solutions do not resolve the issue, please contact our technical support.
The InBio260 controller is connected to two UHF10 Pro readers and two vehicle barriers. When UHF2 is connected to the reader2 terminal of the controller to open barrier2, barrier1 opens instead. How can this issue be troubleshooted?
The UHF10 Pro is connected to the controller via Wiegand wiring. First, check whether the reader interface connections on the controller are in the wrong order. If UHF2 is intended to control barrier2, it needs to be connected to the reader3 interface on the InBio260 controller. The reader1 and reader2 interfaces are both designated for UHF1 by default.
Why does the LPRS1000 gate not open automatically after identifying a fixed vehicle?
Please check if the fixed vehicle gate access setting in the access lane is set to automatic gate opening.
After a power outage and restart of the BGM400, the barrier arm stops at an open angle, and the main board reports an error. What is the issue?
During the barrier's self-check, the barrier arm is blocked by the eaves when opening, preventing it from fully opening. Even if the opening and closing angles of the barrier arm are set on the main board, the barrier still needs to go through the full travel during the self-check. Readjust the position of the barrier so that the arm is not blocked by the eaves.
Software sends out comparison photos (biophoto), face template(biodata)logic.
1. When software has a face template, and the template version and subversion are completely consistent with the device algorithm version, the software issues the face template, not the comparison photos;
2. When the face template on software is inconsistent with the algorithm version of the device, and there is the user's photo of the comparison on the software, the software will issue the comparison photo to the device;
3. When there are only comparison photos on the software, the software will issue the comparison photo to the device;
4. When the software only has the face template on it, the devices with the same algorithm as the software face template can send out the face template normally, while other devices with different algorithms cannot send out the face-related data (compare photos and face template）.
Why there is no cloud service function in my Time Attendace device?
The cloud service function also called ADMS, please contact your local distributor to confirm whether your device supports this function.
Does SF400 support remote figerprint registration with ZKBio Time 8.0 software?
Yes, SF400 supports remote figerprint registration with ZKBio Time 8.0 software.
Why when device connecting to wifi, shows getting address...or connecting.., and it takes long time but the wifi still can not connected.
Please go to device menu--Comm.--wifi settings--advanced settings to enable the DHCP.
And make sure the wifi IP address can not in the same network segment as the Ethernet IP address, otherwise, there might have software connection problem.
Why the SpeedFace-V5L shows the error "Default area device data will not transfer" when connecting to ZKBio Time8.0?
Please create a new zone and assign your device to the new zone instead of using the default zone that comes with the software.
Why device always shown offline after manually adding it to ZKBio Time8.0 software?
Please reconfigure the address information of the cloud server (ADMS) on the device to allow the software to automatically search successfully before adding it.
The device was connected to the UPS access control power box, but after a power outage, the device kept restarting and could not work properly.
It may be due to insufficient power in the power box, which requires a full charge in order for the battery voltage to be sufficient to power the device.
Why the MA300 can’t support SRB？
SRB is an optional function, please confirm with the sales if you have required for the SRB function when you placed the order. If not, please contact our sales team or technical support for the update.
How to clear all user data of MA300？
According to the user manual, use the external keyboard to access, swipe the administrator card once, then press 7 to press Enter, and then press 7 to press Enter. If the deletion succeeds, the device will prompt you to delete all user data and restore the original authentication state.
How to make F18 and FR1200 use different IN and Out states respectively?
From F18 device menu-- Access Control--Antipassback Setup--IN/Out antipassback-- IN Device Status, the Device state is set to IN or OUT, and the read header uses the opposite state.
If you do not need to use the anti-submarine function, but want to use IN and OUT states, you can select None and Save.
InBio460 Pro can be searched in ZKBio CVSecurity, but cannot be added to the list.
Please check if the current communication method of InBio460 Pro is the same as the software. If the software is using HTTPS, the controller also needs to be HTTPS. If it still cannot be added to the list, please select "Communication not encrypted" in the software system module -Communication settings.
Why device date and the time will always changed to 2000-1-1, 00:00 or the time is incorrect each time when it restarted?
1. Please connect device to our software and sync time to device and try restart device, 2. If still change to 2000.01.01, replace with a new button battery in the motherboard for a try,
3. If the device mothermoard does not have the button battery, please try to replace a good working motherboard from the same device model.
Why after I swipe card on the device, the device ask me to press the finger.
It might be the device virification mode was set to FP & Card.
1. If your device connected with access software, please find the "door" setting, there will have an option for "verification mode", please changed as "Any", and then sync to device.
2. Or you could go to device menu-Access Group, change the verification mode to Any or FP/Password/Card, etc.
I have connect a magnet lock with SpeedFace-V5L, when I punch on the device, the door will open, but sometimes the device will restart suddenly.
Please check if your device and thelock is sharing one power, and also check the lock's power required, sometimes the power is not enough for both device and lock, please try to provide a separate power for the lock.
Also, when connect the electrical lock to the device, please parallel one FR107 diode (equipped in the package) to prevent the self-inductance EMF affect the device, do not reverse the polarities.
I have two FR1200 readers connected with InBio460 controller, but only one reader is working, the other one is not working, what should be the issue?
Please make sure you have already modified the RS485 address for the FR1200. There are the dip switch in the back of the FR1200 to set the RS485 address, port 1, 2, 3 is to set RS485 address. So, please change the FR1200 RS485 address by dip switch first, then restart the InBio460 controller for a try.
There are more than one uFace800 device connected to ZKBio Time8.0 software, and the devices are in the same area, but why the users' data are not same in devices?
Please set all of the devices as registration device, and try again.
How to check if the no-screen MA300 is a normal device?
1. After starting up, the device prompts you to register the management card;
2. when you press fingerprint or punch card, device will response accordingly.
3. The default IP for the device is 192.168.1.201
How to change an already registered UserID for the user in device?
After the UserID is established, it cannot be changed again.
Can the C3 Plus series controller connect to 8 wiegand card readers?
According to the specifications of the ZKTeco C3 Plus series controller, there are three models: C3-100 Plus, C3-200 Plus, and C3-400 Plus. The number of wiegand card readers each model can connect is as follows:
C3-100 Plus: Wiegand (Input) * 2
C3-200 Plus: Wiegand (Input) * 4
C3-400 Plus: Wiegand (Input) * 4
Therefore, the C3 Plus controller can connect up to 4 wiegand card readers.
Can the camera's infrared light be turned off manually?
Yes, you can manually turn off the infrared light by accessing the camera's web interface. Go to Parameters > Video Parameters, find the Light Board Control in the lower right corner, set it to "Off," and click "Save." A prompt will then indicate that the infrared light has been turned off after a successful save.
Does FR1200 support fingerprint 9.0 algorithm? Can it be connected to C3 series controller?
1. FR1200 can not support 9.0 algorithm templates.
And to the FR1200 which produced before Nov. or Dec. 2024, it only support FP 10.0 algorithm. After that time range the FR1200 can support FP 13.0 and 10.0.
For more details, please contact with our sales representative.
2. FR1200 cannot connected to the C3 controller.
Whether the device supports Spanish character printing?
Device with ZAM180 platform can supports Spanish character printing, for more details, please contact our sales or technical team.
The InBio260 controller support 30,000 cards capacity as standard. Can it be customized to 50,000 or 100,000 cards?
Please contact the sales representatives or technical support for further consulation.
How to close boot wizard?
Enter menu "System Management > System Parameters > Other Configuration", deselect the "Launch Boot Wizard" option.
Device connected to the Printer, but the print function is not working.
1. Please check whether your device support and already enabled the printer function;
2. Check for the printer connections and settings (especially for the Baud rate. the baud rate set in device should be the same as the printer's).
3. Ensure there is enough paper.
4. Replace faulty printer components.
5. Contact with our technical team if the problem unsolved.
What’s the format of the video backup file?
The format of video backup file is AVI.
What are the specific ways the device supports external printing?
The print function is an optional function in some devices. and the Print function is through the RS232 serial port of the device or a USB-to RS232 serial port. Please contact with the sales or technician if you need any other information.
How to know my controller's IP address?
You can use the tool deviceSettingTool.exe (which could download from ZKBio CVSecurity software) to search for the device, and then can get the controller's IP in tool.
What device support 5GHz wifi frequence?
Devices on ZAM180 and ZAM230 platform like SpeedFace-V5L, SpeedFace M4, Proface X. For more information, please contact with our sales representative or technical support.
Why can’t find video record?
If can not find video record, check the HDD status first, then check the devices time(default year 1970) and adjust the time, then continue to record. Finally configure the video record plan.
How to reset IPC's password?
Please get the screenshot of password reset, and contact technical support.
What frequencies does the WiFi function of IN01-A support?
It supports 2.4GHz.
How to change the device type for SpeedFace-V5L?
You can enter the menu to change the device type.
Menu- System- Device Type Setting- Communication Protocol:PUSH Protocol, Device Type: T&A PUSH or A&C PUSH.
Notice: When you change device type, data store in device will be deleted and device will be restarted.
How to add IPC to NVR in ZKBio CVSecurity software?
First search the IPC in Smart Video Surveillance > Device Management > Device > Grouping Device, and then input the user name andpassword, click "Add Device".
How to add NVR in ZKBio CVSecurity software?
First search the NVR in Smart Video Surveillance > Device Management > Device > Device, and then input the user name and user password, click "Add Device".
How to reset AntarVis 2.0 to default password?
1. On the login page, click "Forgot Password"
2. A string of characters was generated
3. Copy these character to our technical support
4. From the installation path D:AntarVis 2.0, the file cms.db was located and also sent to technical support
5. A new cms.db file was provided by technical support
6. The existing cms.db file was replaced with the new one
7. Upon logging in again, the default credentials is Username: admin, Password: 123456
Where are the files saved by the web page for IPC capture and video recording?
From the web page to accesses the IPC and go to the parameter - Local Settings, where you can confirm the file save path. If you need to modify the path, you can click the back view, and select the corresponding path and confirm, then click Save below.
How to switch IPC system format P and N?
From web page to access IPC, go to parameter - device information, select "System Format", switch and select "save". Then the device restarts, and the device standard switching is completed after the restart is completed.
What is the default IP Address / Username / Password of IPC?
IP address: 192.168.1.86
Username: admin
Password: 123456
Note: when restoring factory settings, you can choose to set the IP address as the default IP.
Can ZKTeco NVR be compatible with other manufacturers’ IPC？
The NVR can compatible with IPC of which supports ONVIF protocol.
Dose the NVR support ONVIF protocol?
Yes, NVR support ONVIF protocol, and the default port of ONVIF is 8082.
What video output interface does the NVR support?
The NVR support HDMI and VGA video output interface.
What’s the default IP / Username / Password of NVR？
IP Address: 192.168.1.88
Username: admin
Password: 123456
How to connect to ZKIVA-EDGE T1 box to ZKBio CVSecurity and set up cross-line detection?
The software first needs to have license points for the intelligent analysis module. Then set the T1 box, and finally set the cross-line detection in the camera Settings and software Settings. In addition, the video plug-in of the software must be consistent with the software version.
Why did the ZKIVA-EDGE T1 connect to the camera but fail to push events to ZKBio CVSecurity software?
Please troubleshoot problems from three aspects: software, firmware and network. If the network environment is OK, the software already the latest version.
It may be that the firmware version of the ZKIVA-EDGE T1 is too low. Please contact ourtechnical support for further support.
How to use ZKIVA-EDGE T1?
You can make some configurations and add channels in webserver.
The following is the default login method
IP Address:192.168.1.200
Username: hxgk
Password: hxgk1234
Why did the N2 experience noticeable lag when playing 4K videos?
N2 cannot support 4K and needs to adjust the video resolution to 1080P@25fps.
The device supports POE function, but after connecting to POE network, the device keeps restarting.
Please check the POE switch standards supported by the device and use the POE switch supported by the device.There are three or more standards for POE switches, and device restarts may be caused by insufficient power supply.
How to deal with the lack of target counting and object detection functions in the web interface of the GT-855P31C-S8-MI-S-HL?
Please contact our technical support for firmware upgrade.
What is the difference between ZD22-2K and ZD22-2K-A?
The ZD22-2K is a monitor screen, while the ZD22-2K-A is an office screen. Both come with interfaces such as VGA and HDMI, but they are designed for different usage scenarios.
The monitor screen is intended for long-term stable display. It features high brightness and sharpness, but prolonged use may cause eye strain.
The office screen, on the other hand, is built to meet office needs, offering better color reproduction and eye protection.
Why did the firmware upgrade for the BL-852Q38A-LP camera fail?
The upgrade proceeded normally after switching to Internet Explorer. The issue was related to browser compatibility with the old firmware, so switching browsers resolved the problem.
How to enter ProMA's menu?
It cannot directly ProMA‘s menu, should access by webserver.
The Link of webserver is https://IP:1447/
The default user and password of webserver is admin and admin@123.
How to change fingerprint algorithm version from 10.0 to 9.0 in UA760?
You can change the fingerprint algorithm version from device menu-System- Finger-Fingerprint Algorithm.
How to connect MA300 to ZKBio CVAccess software?
You need to set the cloud setting in Webserver.
https://device IP/
Setting- Cloud Setting- Cloud Sercer IP&Cloud Server Port&HTTPS.
Why there is no Report menu on K14 device?
This Report menu belongs to the SSR function, for K14, SSR is optional function, if you did not choose this function when place an order, device will not come with SSR function.
Does the Horus E1 support the NFC function?
No, Horus E1 doesn't support NFC, Horus H1 can supports NFC.
Access controldevice connected with lock, after user verify successful, lock can not open.
1. Please hava a check at the wire connection between the device and the lock and the power supply for the lock.
2. What is the verification message display on device screen, successfully verification?
3. After successful verification, can you hear the device release a relay sound, like di?
4. If the issue persists, please contact our technical support and provide the relevant device information for further troubleshooting.
How to configure the device to capture a photo or not to capture a photo when user verified succefully?
1. In device menu - System - Attendance - Camera Mode, select the mode that meets your requrement: Take photo, no save; Take photo and save; Save on successfully verification.
2. In device menu - System - Attendance - Camera Mode - No Photo,
so that no photo is taken during user verification.
How to connect the SpeedFace-V5L device to ZKBio Time 9.0 software?
1. Check if the device type is currently set to Att Push from device menu- System -> Device Type Setting.
2. Set the ADMS server address and port information from menu - COMM - Cloud Server Setting. Fill in the server's IP address and the port number. If the port hasn't been changed during software installation, it should be 80.
3. If the software uses HTTPS protocol, then the https function under the device menu --COMM -Cloud Server Setting also needs to be enabled. Or under Menu - COMM - PC Connection.
4. At the server side, make sure you have already disabled the firewall of Windows system, just in case the connection failure.
5. If the network and menu configuration are set correctly, run with the software, and you can see the device on the software.
When add MB40-VL to ZKBioTime.Net 3.0 software, it always failed or show device offline, how to check?
Please follow steps as bellow:
1. If device and server are in same LAN, (on server we can ping the device ip);
2. Check Network Setting first, if connect to any ZKTeco's software, we need to set Gateway, DNS in Comm.->Ethernet;
3. In Device Menu-System-SecuirtySettings, enable the Standalone Communication option;
4. If it still can not work, turn off the Firewall, Defender, anti-virus software, and check agian.
5. If all done, but still can not work, please contact our Techinical support for further check, and providing device serial number, firmware version, standalone version, software version.
The Horus H1 device keeps restarting.
If there is ZKTeco Logo displayed on device's screen, it might be related to device's firmware damage. Please contact our technical team to check for the issue.
F22 stays on the boot Linux interface, can not start up properly.
Please contact our technical team to assist you in resolving this issue.
MiniAC Plus offline from software after it reboot.
Please have a check if you have restarted the machine by mistaking using the reset button, the device will reset the network settings and system settings.
If not, please check for the network and cloud server settings, then reconnect the device again. Contact our tenical team if the problem remain unsolved.
SC800 Setting door normally open with delay.
The delay occurs because the start time of the normally open time period is set earlier than the current time. To avoid this, ensure the start time is later than the current time — if it is, the delay will only be a few seconds.
How does SpeedFace-V5L switch https mode?
Please check from device menu-COMM.- PC Connection or Cloud Server Settings. If your device does't have this menu, please contact our technical team.
The screen is reversed after the U300-C restarts
This will happen if the cable connecting the main board and the core board is reversed, please have a check.
Why the MiniAC Plus (frimware version is 1.1.20) doen't have the menu to switch http/https？
This function is support by Ver1.5.40 and above firmware version.
What power supply is needed for InBio460 with 8 FR1500 readers?
The EXT485 interface can supply maximum 500mA current, the FR1500 boot starting current is about 240mA, so Inbio460 only can connect two FR1500 for power supply, Other 6 units FR1500 need supported by additional independent power supply.
When ZKBioSecurity Synchronize the data to EC10, and in the software command monitoring interface indicates that 'Firmware Memory Full'.
The default fingerprint capacity of EC10 is 3000. If software sync fingerprints which over 3000 to EC10, it will prompt like this.
Added EC10 to ZKBio CVSecurity software, when some personnel verified, the Elevator will be Normal Open, and everyone can press any floor's button.
Please have a check if some of the users are set up to be a Super User.
You could check from Software Menu--Personnel--Personnel--Person--New/Edit--Elevator, if Superuser set as Yes, change it to No.
Note: About the Superuser in the Elevetor control (in the personnel setting in Personnel module) , no matter which floor rights you have assigned, if you set the user as Superuser, when he/she swipe card, the Elevator will be Normal Open Status, and in this period, if there is a another Superuser swipe card, the Normal Open status can be cancel.
When registering face photos for SenseFace 2A and SenseFace 4B on the ZKBio Zlink webpage, the webpage shows successful registration, but the data is not sent to the device. SenseFace 4B firmware version: ZAM70-NF43VA-Ver1.0.23.
The device firmware version needs to be updated to at least Ver3.0.5. Please contact technical support for the upgrade or try to obtain the upgrade resources directly from the device menu-System-Update Firmware Online.
The EC10 is connected to the ZKBio CVSecurity software, but the command cannot be issued, reporting error -102: incorrect command format.
Check the commands to see if all commands are failing to be issued or only this specific command. Also, verify whether the user names in the data contain tabs or special characters, as this may cause an incorrect command format.
After adding SenseFace 7A (ZAM70-NF70VA-Ver1.0.23) to ZKBio ZLink, selecting to upload photos in ZKBio ZLink fails to send the photos to device.
Go to the SenseFace 7A device's Menu-System-upgrade online-check for update, update the device firmware to ZAM70-NF70VA-Ver1.0.25 or a higher version, and the issue can be resolved.
To the SpeedFace-V3L or other visible light devices, a profile photo was taken during registration, but why is it not displayed after successful verification?
Go to device Menu -System - Attendance/Access Logs Setting enable Display User Photo function.
Why visible light devices, such as SpeedFace-V5L or MB40-VL does no display user info after successful verification, the user ID is encrypted.
Enter device menu- System- Security settings, turn off User ID Masking, turn on Display Verification Name.
The SC800 device verification response is slow.
Please check if background verification is enabled on the device. If so, disable it and try verifying again. If the issue persists, please contact our technical support and provide the relevant device information for further troubleshooting.
Does SC800 with firmware version ZMM501-NF24HB-Ver1.0.12 has keyboard lock function?
SC800 under firmware version ZMM501-NF24HB-Ver1.0.12 can not support keyboard lock function, if you need this function, please contact our technical support for a firmware upgrade.
The printer of FaceKiosk-H13C cannot completely cut off the stickers.
Install ZKPrinterDemo on FaceKiosk-H13C and set the printer to Label Mode. The standard sticker size is 75*45.
MB10-VL automatically restarts when it detects a face, how to do?
1. If the auto test camera fails to display a face image or restarts automatically, replace the camera.
2. If the issue persists, replace the motherboard.
If unsure, contact technical support for troubleshooting.
Devices (such asuFace302,MB360, SpeedFace-V5l, etc.) keeps restarting, can not start up normally.
1. If the device can start up to the main interface, and then restart again, please try to access the auto test to test for the fingerprint and camera, so we could judge whether it is the fingerprint reader or camera problem.
2. If the device restart speed is too soon to operate the auto test, please have a check at the fingerprint connection cable or camera cable if loose or demage.
3. Check if the camera or fingerprint reader is demage and change a new one for a try.
4. If replace the camera or fingerprint reader can not solve the problem, may check for the coreboard or contact our techinical support for a further check.
The FaceKiosk-H13C cannot print visitor QR codes.
1. Check if the software is set to allow printing QR codes.
2. Check if the FaceKiosk-H13C printer is malfunctioning.
The FaceKiosk-H13C device displays an error message indicating that it cannot connect to the server.
1. Check if the cloud server port is configured correctly.
2. Check if the registration port is set correctly.
Why does the access control device verification result prompt "Failed to verify", and voice prompts "invalid combination", how to solve it?
The above situation will occur when a user is placed within a valid time period but in an invalid group.
Place the user in a valid group and set the unlocking combination in the menu- Access Control - Combined Verification.
How to set the auto-switching of the status key on the F22?
State key check in/out automatically.
1. menu:Personalize~punch state options~punch state mode~auto mode
2. menu:Personalize~shortcut key mappings~F(1.2.3...)~set switch time
When enrolling fingerprint in device, device display a red 'X' on screen, and prompts: Failed! pls try again, the fingerprint can not be registered successfully.
Please go to device fingerprint auto test menu,
1. If fingerprint auto test fails, replace the fingerprint sensor with a new one.
2. If fingerprint auto test works normally, backup the data in device first, and then delete all data and register the fingerprint for a try.
3. If the problem remains, please contact our technical support and share the device's SN and MAC Address which you can get directly from devce menu. We will help to solve the problem.
How to calibrate the camera on the MB160 device?
Calibrate the camera (No Touch Screen) product:
1. the device menu: Automatic Test → Face Test
2. Press the "8" key once, then press the "9" key once to enter calibration mode.
3. After entering the calibration mode, the face detection box is displayed in red. Calibration is successful.After that, it automatically switches to a black and white face image, and the face detection box is displayed in green.
4. Exit the process.
When G4 Pro selects the verification mode as 'card only ', after swiping the card for verification, the device prompts the user to look at the camera for re verification.
Please go to device menu-system setting-Detection management-Enable mask detection to disable the mask detection function.
After Atlas-460 rebooted, the Webserver date reverted to 2000 year; the time returned to normal after reconnecting to the internet.
Please replace the button battery at the back of the device.
The SpeedFace-V3L device is new, and it restarts after detecting a face. The problem occurs even during automatic camera detection.
It is recommended to replace the motherboard for testing, as this is likely a motherboard malfunction. And also recommended to request assistance from our technical support engineers.
uFace302 device keeps restarting, can not start up normally.
1. If the device can start up to the main interface, and then restart again, please try to access the auto test to test for the fingerprint and camera, so we could judge whether it is the fingerprint reader or camera problem.
2. If the device restart speed is too soon to operate the auto test, please have a check at the fingerprint connection cable or camera cable if loose or demage.
3. Check if the camera or fingerprint reader is demage and change a new one for a try.
4. If replace the camera or fingerprint reader can not solve the problem, may check for the coreboard or contact our techinical support for a further check.
Uface device forget administrator, device time is not correct, do not know device IP, how to do?
Could use the USB drive to get the debug log to find the IP address, please follow below instruction：
1. create a folder named ZKUdisk in an empty USB drive root path;
2. plug in the USB drive to device USB slot；
3. power OFF the device, do not remove USB flash in device；
4. power ON device;
5. after main screen menu show, wait for 1-5 minutes;
6. remove USB drive, then check the ZKUdisk zipped file
check devs log to search for device IP.
After you get the device IP address, connect the device to software, and clear the device admin privilege.
How to fix device Connection issues to ZKBio CVSecurity Software?
If your access control device cannot connect to ZKBio CVSecurity software, follow the steps below to diagnose and resolve the problem.
1.Check Basic Network Connectivity
1) If device and the server are on the same local network.
① Ensure the device and the server (PC running ZKBio CVSecurity) are on the same network and can communicate.
② Ping test: From the server PC, open Command Prompt and run ping <device_ip_address>. If ping fails, check the physical connection, IP settings, and network firewalls.
2) if device and the server are not on the same network, eployed on the public network—you must ensure that the device can access the external network. Please check the IP address, gateway, DNS, and other related settings.
2) Temporarily disable Windows Firewall and any antivirus software on the server PC. If the connection works after disabling them, add exceptions for ZKBio CVSecurity.
2. Check Device Configuration
Access the device menu and confirm the following settings:
1)IP Address:
Go to Main Menu - COMM - Ethernet and ensure the device has a valid IP address, gateway, DNS, etc.
2)Cloud Server Settings (ADMS):
Go to Main Menu - COMM - Cloud Server Setting (or ADMS Setting) and check:
① Server Address: Must match the server PC's IP address.
② Server Port: Confirm the port used by your software (default is 8088).
3)Protocol:
Go to Main Menu - COMM - PC Connection and check:
Make sure HTTP or HTTPS is selected according to your software configuration. If the software uses HTTP, ensure HTTPS is disabled on the device; if the software uses HTTPS, enable HTTPS on the device.
4)Device Type / Push Mode:
Go to Main Menu - System - Device Type Settings,
Communication protocol: Push Protocol;
Device Type: A&C Push (or Acc Push).
Note: The device must be in Access Control push mode to be recognized by the ZKBio CVSecurity Access Control module. If you intend to use it for attendance, set the appropriate push type accordingly.
3. Add the Device in ZKBio CVSecurity Software
1) Open the ZKBio CVSecurity software and navigate to the Access Device module (or the relevant module matching your device’s push type).
2) Click the Search button. After scanning, the device should appear in the list.
3) Select the device and click Add. If prompted, confirm the settings.
4) After adding, refresh the device list. The device status should become online.
If the device is not found during search:
1) Try using the “Add Manually” option by entering the device IP and credentials.
2) Clear your browser cache or try a different browser (if using web client).
3) Ensure the device is not already added to another software or server.
4. Advanced Troubleshooting
If the above steps fail, check the following:
1)Firewall on routers or intranet: Ensure port 8088 (or your custom port) is open for communication between the device and server.
2)Software version compatibility: Confirm that your device firmware is compatible with the ZKBio CVSecurity version. You may need to upgrade the device firmware or software.
If none of the above resolves the issue, contact our technical support and provide: the software version, device firmware version, and push version, a brief description of steps already attempted. This information helps technical support diagnose the issue.
The F22 device does not have an HTTPS option.
Please contact ZKTeco technical support for firmware upgrade.
The fingerprint recognition function of the fingerprint device does not work, when pressing the fingerprint, there is no response at all, it did not prompt please try again, nor did it prompt success.
1. Clean the fingerprint scanner. Ensure fingers are clean and dry then try again.
2. Enter the device menu>Settings>test>fingerprint test and press your fingerprint to detect whether there is an image. If there is no image, check the fingerprint sensor wiring connection lose or not, or maybe the fingerprint sensor is damaged, please try to replace with a good working fingerprint sensor from the same modle for a try.
3. If there are fingerprint images, please contact our technical support and share the device's SN and MAC Address, we will help to debug and solve the problem.
To the visible light devices (such as SpeedFace-V5L) with mask detection function, please have a check whether you have turned on the mask recognition detection, if so, please trun it off and try again.
How can SpeedFace-V5L device upgrade custom logo?
Please contact our technical support for further confirmation.
How to link a ZK-D2180 metal detector with a turnstile so the turnstile stays locked when metal is detected?
The wiring method depends on the type of turnstile controller you are using:
1. For Old Turnstile: Connect the NO to OP-L and OP-R, and connect COM to 12V.
2. For New Turnstile: Connect COM and NO of 2 Locks to K1 and K2.
ZKX5030A image have black shadow.
If you are experiencing shadow artifacts in your X-Ray images, it may be due to the sensor not being fully warmed up.
To correct this, please enable the warm-up sequence:
1. Run the X-Ray software and modify the config setting CoerceWarmup to True.
2. With this setting activated, the system will enforce a warm-up period at every start. The device will only function normally and produce clear images once this warm-up is complete.
ZKD3180's alarm will triggers when someone passes, but the count does not display correctly, remains at 0. And after restart the device, shows a sensor error.
The initial judgment is that there is an issue with the counting infrared sensor. Check if the infrared receiver has voltage. If not, you can open the device to see if the infrared connection cable to the main unit is detached or loose. Reconnect the cable and restart the device.
After the ZKX5030A security inspection machine has been idle for 5-15 minutes, the first image will show obvious shadows.
1. Investigation:
1) Under the guidance of technical support, adjust the parameters to see if the problem can be resolved.
2) Observe the X-ray source curve and the X-ray source body for any foreign objects such as oil stains. If oil stains are found on the X-ray source, it may be caused by internal insulation oil leakage, leading to damage to the X-ray source.
2. Solutions:
1) Replace the X-ray source.
2) Adjust the position of the X-ray source while observing its intensity curve to ensure the intensity curve distribution is as even as possible and the relative intensity is high.
3) Re-adjust relevant parameters such as air value, X-ray source type, automatic warm-up, etc.
The ZKX10080D device system reports an error:Sensor Link Error. And the motor does not work (conveyor belt does not move).
1. Please investigate:
1) Check if the device IP 192.168.0.202 can be pinged. If not, it is suspected that the Sensor Link Error is caused by damage to the device's data receiving board.
2) Check if the three-phase resistance values of the motor are consistent. If so, the motor is presumed to be normal.
3 )Check the voltage of the frequency converter. If it is 220V, it is normal. If the frequency converter voltage is only 110V, the pre-transformer may be damaged.
2. Solutions:
1) Replace the data receiving board.
2) Modify the detection board parameters according to the number of detectors in the ZKX10080D.
3) Change the frequency converter to independent power supply, directly connected to 220V.
ZK-D2180 metal detection sensitivity is low.
If you find the sensitivity of the ZK-D2180 is too low, you can enhance it by configuring the following settings correctly:
1. Set Different Channels: Ensure the two units are on different channels to prevent signal interference, which can dull sensitivity. A higher channel setting typically increases sensitivity.
2. Raise Overall Sensitivity: Increase the value in the "Sensitive-Zone All" menu. The higher the value, the more sensitive the detector will be.
3. Adjust Foot Detection (Zone 1): If detecting items at the foot level is not your priority, you can lower the "Zone 1" value. This focuses the sensitivity on the upper body and reduces foot-level false triggers.
4. Optimize for Walking Speed: The primary "Sensitive" setting adjusts the timing. A higher value allows for a faster walk-through speed while maintaining detection capability.
The screen of BLADE6040 does not show the image of the scanned object, how to solve?
Please follow these steps:
1. Log in: Access the device using the admin account (Username: 21985, Password: 95278341).
2. Enter Settings: Tap the settings icon on the keyboard to open the setting page.
3. Emit X-Ray: Find "Device Maintenance" and then click "Emit X-Ray".
4. Observe the Line: The line on the display will initially appear straight. Wait for approximately 5 minutes for it to become curved.
5. Test: Once the line is curved, go back and scan an item again.
If the issue persists after following these steps, please restart the entire device. Should the problem remain after restarting, contact our technical support for further assistance.
Note: It is recommended that any modifications or calibrations be performed under the guidance of our technical support team.
Why the ZK-D3080S cannot detect metal objects?
1. The installation position should avoid strong magnetic field interference around.
2. Check whether the sensors on both sides of the security gate are damaged.
3. Raise the detection value of the device.
The SIP unlock password for SpeedFace M4 machine is a four digit number, can it support more than 4 digit number password？
No, SIP unlocking can only be four digit numbers.
Why the ProMA device can not remote register face by using ZKBio CVSecurity software?
Please login device webserver - click Firmware Info, Firmware version must be ZAM180-NF20VA-3.1.18 and above, if lower than this version please contact our technical support for a firmware upgrade.
When adding F22 to ZKBioCVSecurity, an error message appears: "Please contact the software provider."
Please contact our technical support to add the software license to the non-project machine license and then update the license to add it successfully.
Can the C3 controller connect to 8 readers?
No, According to the specifications of the ZKTeco C3 controller, there are three models: C3-100, C3-200, and C3-400. The number of card readers each model can connect is as follows:
C3-100: Can connect 1 card reader
C3-200: Can connect 2 card readers
C3-400: Can connect 4 card readers
Therefore, the C3 controller can connect up to 4 card readers and cannot connect 8 card readers.
Does the EC16 device has webserver function?
No, the EC16 device doesn't have webserver function.
Is it possible to set the alarm on the SpeedFace-V5L device when the door have been keep opened about 3-5 minutes.
Yes, you could realized the alarm function by connecting the door sensor and set the Door Sendor Delay from device. If the door is not closed and locked after opening for a certain duration (Door Sensor Delay), an alarm will be triggered.
First, wiring the lock, door sensor and alarm to the device, and the lock connection is in normally closed way. Go to device menu- Access Control- Access Control Options- Door Sensor Type- Normal Close(NC), set Door Sensor Delay to 1-255 seconds.
SpeedFace-V4LM1 device, the WiFi connection is unstable, shows time out when ping deivce via WiFi connection.
When using WiFi connection, please change Ethernet IP address to other network segment. Such as the WiFi IP address is 192.168.1.xxx, and the Ethernet IP address could not be 192.168.1.xxx.
Device's date and time will reset to 2000 00:00:00 after reboot.
Please try to replace the button battery of the device.
G4[TD] Connected to ZKBio Time8.0 software, when get data from device, in Software the Face capacity show '-1', and the command get in stuck, can not be executed.
This is related to the device's FaceVersion, please contact our technical support for further assistance.
iclock680 device connect to ZKBioTime8.0 software, it can not push data to software, and in software -Device-Log-Command Log, it prompts -1002 error. Or the ADMS icon display is disconnected.
If your device supports the ADMS function or you have applied the ADMS update for this device, please contact our technical support for Help.
1. ADMS does not update successfully;
2. Pushcomm service does not running well;
A. Pushcomm service is too old, need to Update;
B. Some lib file has problems, it need Techinical Support to debug pushcomm to check.
Send device info(SN, firmware version, pushcomm version) to our technician, they will help to check for the issue.
What is the camera pixels for ZMM510 platform devices.
The pixels for Black and white / color cameras are both 100W.
Which devices currently support the 9.0 fingerprint algorithm.
Support: ZMM2xx platform devices.
Not support: ZLM60 platform, ZAM170/180/230platform, ZAM70 and subsequent new launch devices.
You could contact with our sales or technician for further information.
Why there is no Comm key menu to set the PC communication password under device COMM.-PC connection?
The standalone communication function is disabled. If you need it, please go to device menu-system-security settings to enable the standalone communication, and after device restarted, you could find the PC communication password.
After F18 fingerprint verification, device will automatically restart.
If F18 is connected to a lock, please have a check if the wiring was strictly in accordance with the wiring diagram.
Reverse connection of COM and NC terminals causes the lock to lose power, resulting in reverse current flowing into the equipment.
Adding a diode between the locking wires can solve the problem.
If using shared power sources, it is easy to cause voltage instability. It is recommended to add diodes to prevent current backflow.
But if the device does not connected to the lock, please contact our technical support for a further check.
After exported the SSR report from K30, the report cannot be edited directly, and requires for a password.
You can use the password: SSRTea. If it doesn't work, please contact our technical support.
Why can't my device login to the webserver interface? IN01-A does not have webserver function.
For some of the devices, webserver is an optional feature for some devices. Please confirm with the sales or technican if your device has configured this feature.
D3 device has a problems when scanning QR codes with the app and it backing out in seconds.
Please have a check at your D3 firmware version, if it is lower than ZMM510-NF28HC-Ver1.1.20, please contact our technician for an upgrade package.
Why can't I use card or fingerprint authentication after turning on the mask detection function?
If the mask detection function had been turned on, please make sure the mask is worn, so users can move in front of the camera to perform mask detection to complete the overall authentication process.
When the SpeedFace M4 with firmware version "ZAM180-Ver3.4.7" is used with an indoor unit in an outdoor environment, why the screen and video streaming signals are abnormally white?
You can enable the 'System- Face -WDR' feature from device menu to fix this issue.
How to use the password verification on KR102E reader of which is connected to the С2-260 controller?
On KR102E reader, you can enter user ID, ENT, user's Password, ENT to verify.
I forgot the webserver password of InBio460 Pro controller with firmware version "AC Ver18.1.2 Aug 10 2022", how can I reset it?
You can reset by DIP switch. The 7th dip switch is set to OFF by default, plese move the 7th upwards and downwards three times within 10 seconds and returned to the OFF position, the factory settings will be restored after the access control operator panel is restarted.
After the reset, the webserver account and password will bacame "admin/zkteco@12345".
I just bought a new ZKTeco device and I have old one can I copy the Fingerprint templetes from the old one to the new one ?
The fingerprint templates with different algorithm are incompatible, please check your old device fingerprint algorithm version. Head to the menu -- system info -- device info. For example, if the old one fingerprint Alg. is VX10.0 and the new is VX10.0, you can copy the fingerprint data, and if the Alg versions are not the same, users have to register the fingerprints on the new device.
Horus device needs to connect the device via USB.
Enable [Accessibility] -> [OTG Mode] -> [Bottom USB] in native system settings. Note: Only supported on pure face recognition models.
Horus device Administrator forgotten, serial number unknown.
Tap the screen's upper left corner 5 times on the recognition interface to briefly display the serial number. And then contact our technical support for the admin reset.
Horus device camera disconnects or screen is black.
This is usually due to prolonged operation or external factors causing overheating. The system typically auto-corrects, but a manual reboot may be required if unresolved within 5 minutes.
uFace800 restart continuously. And the fingerprint function is wrong in auto test
Please hava a check at the cable connection with the fingerprint module and the coreboard, if the cable is damaged, replace a good one, if the cable is well, then try to replacing the fingerprint module from the same model for a try.
Why verified an registered fingerprint successfully on MA500, will unlock the door, but verified an registerd card can not unlock the door.
If your device is conected to the software, please have a check at device authentication mode, whether it has set to Only fingerprint, if yes, please change to Any or FP/PW/RF.
Or you could change the authentication mode directly from device, for a detailed instruction, please follow the user manual.
F18 switched fingerprint algorithm to 9.0 and restarted, still restored to 10.0
When device enabled the RS485 reader function, the fingerprint algorithm cannot switched to 9.0. If you want to select the algorithm 9.0, then please go to device Menu -- User Management -- Access -- Anti-passback Setting -- 485 Reader -- Select N, the fingerprint algorithm will switch to 9.0.
Why my SpeedFace-V5L does not have Webserver function?
1. Please check if the same situation exists in all of your devices in the same batch.
2. Please check if the firmware version is "ZAM170-NF-Ver1.3.5" or below. This issue is mainly to determine if the device supports Webserver functionality at the factory.
3. If none of the above issues can be resolved, please contact technical support and share information such as device SN and firmware version.
What should I do if I forget my administrator password and cannot enter the device menu on my Speedface-V5L device or other devices.
1. If you know the device‘s IP address and are using ZKTeco software, please try using software to remove the administrator access.
2. If your devices support network connection, you could try to use wireshark to search for the device IP address.
3. If you don't know the device's IP address. Please collect the time zone and SN information of the device and contact our technical support.
If the above issues cannot be resolved or the operation is unclear, please contact technical support and share your testing results.
SpeedFace M4 device camera does not display images and keeps restarting with the device.
Please check for the hardware connection, such as if the camera connection is loose or whether the camera is damage, etc.. If the issue persists, please contact technical support by offering device serial number and firmware version.
How to enable the camera wake-up(also called tap-to-wake up or Tap -to-Unlock) function in SpeedFace-V5L?
Please have a check if your device has the menu-System--Tap-To-Unlock function, then you could set by yourself. And if your device does not have such menu, should contact our technical support by offering your device serial number and firmware version to confirm wether can enable this function by upgrade.
The Speedface-V5L relay signal is turned off in one second. It is useless to delay the door opening time and reset the access control settings.
Check the SpeedFace-V5L menu of the device to see if the gate mode is turned on. Turn off ChannelMode and restart to restore to normal.
Can the AUX out on the C3 series controller or the InBio series controller directly output a fire alarm signal to control the 220V power supply off?
No, the relay on the board can only be connected to the 12v AUX out
Does the C3 series controller or the InBio series controller support letters or alphanumeric personnel ID, like A12334？
The C3 series controller or the InBio series controller with ZMM200 platform can support letters personnel ID.
When enter the camera screen of the facial recognition device, no picture is displayed, and the device restarts. Or device restarts when it automatically tests the camera.
It might be the camera issue, please replace with a new one for a try.
Why sometimes the device' fingerprint recognition are inconsistence.
Please try to Re-enroll fingerprints. Ensure fingers are clean and dry. Use a different finger if necessary.
How to change the IP of InBio460 Pro?
You can use the tool deviceSettingTool.exe to change the IP of InBio460 Pro, first search the device, and then choose the device which you want to set, click modify.
How many RS485 readers can I connect to InBio460 Pro?
The maximum RS485 readers you can connect to InBio460 Pro are 8. And they need to set different 485 addresses by dip switch.
How to set administrator user in device? And how many administrators can we enrolled in one device?
1. You can set administrator from device.
Menu- User Mgt.- New user- User Role-Super Admin,
or
Menu- User Mgt.- All users-select the user-Edit-User Role-Super Admin.
2. The device currently does not have a limit on the number of administrators.
FR1200 cannot read fingerprints.
You can troubleshoot the problem based on the sounds:
1. No response: it's usually a hardware issue, such as the fingerprint head getting stuck or broken, or the fingerprint head wiring problem.
2. Sound 4 times, and no LED lights up. Check RS485 wiring, parameter configuration, firmware, menu configuration, dip switch, etc.
3. Sound 2 times and the red LED solid on (Fingerprint not registered, fingerprint not issued, card not registered, card not issued).
4. Sound 3 times (2 short, 1 long), the red LED solid on. (Check Verification method - access control -485 verification mode, not device verification method).
5. Sound 1 time, Verification passed.
or, prompt 'invalid period' and make one sound. (Personnel present, incorrect access control permissions-- Data - Delete access control data).
QR reader (QR500, QR50, QR600) configuration. 1. What baud rate does the QR reader support? 2. How to set baud rate for QR reader? 3. How to set RS485 address for QR reader? 4. How to modify the output format of the Wiegand card number for QR reader? 5. How to change the Wiegand bits for QR reader?
1. The QR reader can suppory baud rate 115200/57600/38400/19200/9600.
For the QR reader configuration tool, you can download the Config Demo by below link.
https://www.zkteco.com/en/search?keyword=QR
2. Change the baud rate by demo:
QR50 QR500 QR600 Config Demo- Function Selection- Parameter Setting- Baud rate (115200/57600/38400/19200/9600).
3. Change the RS485 address by demo:
QR50 QR500 QR600 Config Demo->Function Selection->Parameter Setting->RS485 address (0-255).
4. Modify the output format of the Wiegand card number:
QR50 QR500 QR600 Config Demo->Device Setting->Wiegand&QR->Output format (Reverse output/Positive putput).
5. QR50 QR500 QR600 Config Demo->Device Setting->Wiegand&QR->Wiegand mode (WG26, WG34, WG66).
What’s the standby time on the Hours H1?
The standby time on the Hours H1 is around 5 hours.
F19 device connect to RS485 reader, can I set the reader verify mode to card + Finger? As for now, users only need to verify card in reader can open the door.
Please go to device menu- Access Control - Access Control Option - Verify Mode By RS485, change to Card+Finger.
Can an access control device, such as SpeedFace-V5L works as a RS485 reader?
No, please consider of using a normal RS485 readers.
Why access control device prompts "invalid time period" when an registered user verifying on device? And how to solve?
When user verifying during an unauthorized time, device will prompt 'Invalid Time Period'.
1. Quick Check:
① Go to device menu: Access Control - Time Schedule and confirm the current time is within the allowed period.
② Go to User Mgt. - Select the user - Edit - Access Control Role -Access Group, Time Period and verify if the correct time schedule is assigned.
③ Check if there are restrictions such as holidays, access permissions, and access time periods set for the user.
or 1.2 Check Software Settings and Sync:
Check the set time period and access level on the software side, and re-synchronize the time period.
2. Fix Steps
2.1 Option A: Adjust Time Schedule (Keep Access Rules)
① Go to Access Control - Time Schedule and modify the relevant schedule to cover the current time.
② Go to User Management and reassign the updated time schedule to the user.
③ Save settings and try verifying again.
And this configuration could be done from the software side.
2.2 Option B: Reset Access Settings (Clear Rules, Needs Reconfiguration)
① Go to Data Mgt. - Delete Data - Delete Access Control.
② Or go to Access Control - Access Control Options - Reset Access Settings.
After reset, the device will clear all access control rules. The user can verify.
How to Use a USB drive for MB360 device Debugging?
1. Create a new ZKUdisk folder in the root directory of the USB drive.
2. Insert the USB drive into the device and reboot the device.
3. After the device reboots, please reproduce the issue and then unplug the USB drive.
4. Please send the ZKUDisk folder to the technical personnel.
How to reset ProRF?
First remove the back plate of the device and power on the device. Put the magnet on the tamper switch three times after you hear the tamper alarm sound for 30 seconds but no more than 60 seconds. Then the device will short beeps for a while,
indicating that it is restoring. After it is restored successfully, the device will restart automatically (the indicator is always on yellow and make a long beep)
I already added the D3 device to ZKBio Zlink, but device still display the QR code on screen and shows offline in the APP.
Please use the Blue Tooth to connect the device and config the WiFi first.
The G4's camera has a black screen.
Check if the screen is also black in AutoTest -> Test Face. Open the back cover of G4 to check whether the cable of the camera falls off or camear demaged.
Why X8S can deletes all users but cannot delete passwords.
X8S does not support user's personnel passwords, the password refer to access control group passwords. Therefore, the access control group password cannot be deleted when deleting a user.
Why the FaceDepot-7B camera have 2 lines
That is aux line for camera, can open and close from menu-system-biometric-auxiliary line for camera
Does SpeedFace-V5L support webserver to enroll employee? Does it support Printing function? Does it support Workcode function? Does it support TSL1.2 and TSL1.3 ?
SpeedFace-V5L does not support use webserver to enroll employee. It can supports Printing function, Workcode function, and supports TSL1.2, but not supports TSL1.3.
How can I access to webserver of MA300 if I forgot the password?
Restore the factory settings by tamper switch.The factory defaults can be restored through the tamper switch.
Power on the device, place the magnet on the tamper switch six times after it prompts ‘’Verify users. Please press your finger or punch your card’’ for 30 seconds but no more than 60 seconds. After it is restored successfully,the device will restart automatically and prompts ‘’Please register the management card’’.
Device fails to login the Webserver using the original user name and password, or how to log in the webserver if I forgot the user name and password?
For the device's webserver, you can create a super admin account with password on the device, after that you can using the admin's ID and password to login the device's webserver.
SF300 connected to EC10 by wiegand, enroll employees with fingerprints, sync employees and access cotrol level to EC10 successfully, when employee try to verify by FP it prompts unregistered user.
1. Check in SF300 if have the same employees, if No please enroll same employees to try.
2. For SF300, go to Menu-Comm-Wiegand Output, set "ID Type" as "User ID".
3. For ZKBio CVSecurity software, please modify employee card number to employee ID, then sync data to EC10 again, for example, if employee ID is 331, then modify card number to 331.
G3 Pro cannot use the USB pendrive to download attendance records, it cannot read USB.
If possible, please try with the USB with 8G or lower capacity. Check the USB format ( 32FAT), encryption status, perform a USB mount test, and the mount can display the USB icon on device screen? If the usb cannot detected, please contact our technica support.
How to reset X7 administrator password?
To reset the administrator password:
If forget the administrator password, disconnect the device and wait 30 seconds. When the beep tone, press the Tamper button three times to reset the initial administrator password. This operation must be completed within 30 seconds. The initial administrator password is 1234.
EC16（Firmware version:AC Ver 12.1.17 Dec 30 2024）connected to ZKBio CVSecurity Ver6.4.1, softare can searched the EC16, but when modifying the server IP address, the following prompt appears: "Operation failed! Reason: After setting the communication password on the device, the server IP address cannot be modified through search."
1. Use the DeviceSettingTool_V4.0 tool to search for the device.
2. Select the device, click the password icon, enter the initial password Zk@123, then enter the new password and click OK to save.
Notice: The new password must be 2-6 characters long and include both numbers and letters.
3. Select the device, go to Setting -> Modify, enter the IP address, server address, and other information. Re-enter the new communication password, and click OK to save.
4. Search for and add the device again in ZKBio CVSecurity.
how to import wallpaper to Android SpeedFace-V5 Device?
Import the wallpaper method
Devices with USB interface:
1. Create the new wallpaper file in the root directory of the U disk
2. Add wallpaper to your file
3. Enter the U disk management app->USB disk upload - >Upload the wallpaper
4. Click OK and wait for the wallpaper to be uploaded
To devices which do not support USB: Contact Technical Support
Does EC10 support password verification by keypad reader?
If the reader is an RS485 reader such as FR1300, it's not support password verification, and if the reader is wiegand reader such as ProID reader, then the password verification will be supported.
Some devices have webserver function but with less menus, like the UA860, there is no users management, departments, etc.. I can't even change the web password.
1. Assgin an administrator role to one user in device(User Mgt.>All Users>Edit>User Role)
2. Login the webserver by device's administrator ID and password, the webserver menu will be displayed completely.
When downloading SSR report from K14 or K50 to USB drive, device turns to the standby interface.
The maximum length of the user name supported by the device is 24 digits, Please modify employee's name digits less than 24.
The G4 has the fingerprint menu in User.Mgt/Edit before, and people can enroll fingerprint and veirify, but after being used for a period, the fingerprint menu was lost suddenly.
If the fingerprint module is broken or the cable is loose or the cable is broken, the device can not detect the fingerprint module, then it will not load the fingerprint menu. Please please have a check at the cable and the FP module.
After inserted the MF&Fingerprint Module to FaceDepot-7BL, the fingerprint function work normally, but device can not detect the card.
It might be the parameters problems, please contect our technical support to check for the Card Parameters.
The input method cannot be switched to type characters and letters when entering the Wi-Fi password for the IN01 device.
Please contact our technical support for an upgrade package to enable the T9 input.
When go to ProRF-T device Menu--System, and Click USB Upgrade, to Update USB update file, device will back to desktop at once. It can not be Update.
Please contact the Our Technical Support to debug and check.
The SpeedPalm-V5L device does not respond when verifying palm print alone, but combined verification works normally. The administrator's palm print also works normally, and the palm print data is issued from ZKBio CVSecurity.
Please check the device menu-system info --firmware info- AMTMultiBioSDK to see if the displayed Version program version number is 1.6.8UN-sdkv2-20241022T192755. If so, you can contact our technical support to obtain the upgrade file to resolve the issue. The upgraded firmware version will be: ZAM180-NF50VF-Ver4.0.6.
The F35 device cannot pair with the wireless doorbell WDB04.
The wireless doorbell function is an optional feature for the device. If the wireless doorbell function was not selected at the time of purchase and the device lacks the necessary wireless module hardware, it cannot be connected.
Does the access control device, such SpeedFace-V5L, supports to connect the keypad reader for password authentication?
No, the access control devices can not support to use the external reader for password authentication. Aas for now, only access controllers support to connect extra readers for password authentication.
FR1200 connected to Senseface 2A, verify on FR1200 by card is normally, but verify by fingerprint, the FR1200 will beeps three times.
1. Please have a check your device FP algorithm, if it is 13.0, set it as 10.0 and try again.
2. Also check for device menu--AccessCtrol-Access Control Options-Verify mode by RS485, if it was set to card only, should change the verify mode accordingly.
The access control device is connected to FR1200, but the FR1200 reader cannot recognize the fingerprint.
Confirm whether your device support RS485 reader function? if you are not sure about this, could confirm with our sales or technical teams. Also, please have a check if the FR1200 is properly wired to the access control device, and check for device' FP algorithm version, set it to V10.0.
Does the QR500 support the PDF417 two-dimensional code?
Yes, QR500 support the PDF417 two-dimensional code.
Does the KF1200 and InBio series controllers support Wiegand and RS485 connections?
The KF1X00 model only supports Wiegand connection to InBio controllers and does not support RS485 connection to Inbio controllers.
RS485 interface on KF1X00 is exclusively for connecting DM10 devices.
On the other hand, the KF1X00 Pro model can establish RS485 connection with InBio Pro Plus controller (but it does not support connection to standard Inbio or Inbio Pro devices).
When the SenseFace 7A（ZAM70-NF70VA-Ver3.0.5）is connected to an video intercom indoor unit and a wireless doorbell, which device (the indoor unit Or the wireless doorbell) will ring when press the SenseFace 7A doorbell button?
In SenseFace 7A, it has menu to allowing you to select either individual ringing or simultaneous ringing. Thee are three settings available: Doorbell Only, Video Intercom Only, Doorbell+Video Intercom.
Does Speedface-V5L (ZAM230) support Timed Reboot (Scheduled Reboot) function?
Yes, Speedface-V5L with ZAM230 platform support timed reboot (Scheduled Reboot) function, but you need to contact our support team to get the upgrade package.
After updated successfully, the timed reboot path in device menu-system-Restore-Timed Reboot, you set the reboot time and cycle according to your needs.
When the SpeedFace-V4L Pro is connected to the video intercom indoor unit VT07-B01 and a call is made, will there be records in the real-time monitoring of the ZKBio CVSecurity software?
When the access control device is connected to the ZKBio CVSecurity software, events such as device calls, remote door opening, and call termination are displayed in real-time monitoring. However, the action of hanging up cannot be detected. The indoor unit's answering action cannot be monitored by the ZKBio CVSecurity software because the indoor unit is not connected to the software.
The SLK20R is connected to the ZKBio CVSecurity software, but the driver cannot be recognized to register fingerprints.
If you are using Google Chrome browser, try to disable the Google interception policy.
Security policy settings,
chrome://flags/#block-insecure-private-network-requests, default changed to disabled
What is the default comm password of EC10 or EC16?
The default comm password for EC10 or EC16 is Zk@123.
Can I set a fixed WIFI IP on Horus E1?
Yes, please follow below steps:
1. From device menu-System Settings -Network Settings - Wi-Fi settings, connect the Wi-Fi that you want.
2. Keep a Long press the Wi-Fi you connected; it will show the "Modify network" menu. Click "Modify network".
3. Click the drop-down icon of Advanced options; it will show "IP setting".
4. Click the drop-down icon of "IP settings". You can set the static IP address, Gateway, DNS and so on.
How can i enter ProMA's menu?
It need to access webserver from browser:
The Link of webserver is https://your device IP:1443, such as, https://192.168.1.201:1443 (If you did not change the device IP before, the default one is 192.168.1.201)
The default user and password of webserver is admin and admin@123.
What is the reason for Horus H1-FP not displaying the fingerprint function?
If the client accidentally clicks the battery icon in the upper right corner of the standby interface, it switches to charging mode, and the fingerprint function will be disabled. In this case, you need to enter the device menu: System -> Biometrics Parameter to enable the fingerprint function.
How to set up global linkage for F22 connected to ZKBio CVSecurity?
F22 can not be used as the global linkage trigger device. Please consider of using another device (such as SpeedFace-V3L / SpeedFace-V5L) as the global linkage trigger instead.
How to set the auto-switching of the status key on the F22?
State key check in/out automatically.
1. menu:Personalize~punch state options~punch state mode~auto mode
2. menu:Personalize~shortcut key mappings~F(1.2.3...)~set switch time
When enrolling fingerprint in device, device display a red 'X' on screen, and prompts: Failed! pls try again, the fingerprint can not be registered successfully.
Please go to device fingerprint auto test menu,
1. If fingerprint auto test fails, replace the fingerprint sensor with a new one.
2. If fingerprint auto test works normally, backup the data in device first, and then delete all data and register the fingerprint for a try.
3. If the problem remains, please contact our technical support and share the device's SN and MAC Address which you can get directly from devce menu. We will help to solve the problem.
How to calibrate the camera on the MB160 device?
Calibrate the camera (No Touch Screen) product:
1. the device menu: Automatic Test → Face Test
2. Press the "8" key once, then press the "9" key once to enter calibration mode.
3. After entering the calibration mode, the face detection box is displayed in red. Calibration is successful.After that, it automatically switches to a black and white face image, and the face detection box is displayed in green.
4. Exit the process.
How to calibrate the camera on the ProFace X device?
Camera calibration procedure:
1. Device Menu> Auto Test> Face Test.
2. Tap the score icon in the top-left corner three or more times to activate calibration mode. Position the face approximately one arms length away from the device.
3. Upon calibration completion, the interface will display a black-and-white image with the face highlighted in green. The face box must align precisely with the facial position to confirm calibration.
4. Exit the process.
How doese the SenseFace 4A upgrade language?
Please send the device serial number, firmware version and which kind of language you want to upgrade to our Technical support for further comfirmation.
How to use a USB drive to upgrade the emfw.cfg file to device.
1. Place the upgrade file in the root directory of an empty USB drive.
Note:
1) If the technical support only send you an emfw.cfg file, put it directly in the root directory;
2) If the technical support send you a FirmwareUpgrade folder, copy the whole folder directly to the root directory.
2. Insert the USB drive into the device. Enter the following menu of the device: Main menu --System-USB Upgrade, click USB Upgrade menu. After a successful upgrade, the device will restart.
The CM20 consumption terminal is connected to only one ZKBio CVSecurity ver6.4.0 software and the card was issued successfully recently. When attempting to make a payment, it reports an "invalid card" error.
It is necessary to confirm whether the "dual wallet" option was mistakenly selected. Since the CM20 device only supports a single wallet, if the dual wallet option was previously selected and the device was added, it cannot be directly changed to a single wallet. To resolve this issue, the device must be uninstalled and reinstalled.
The ZKSOKiosk3000 device failed to call the printer.
The ZKSOKiosk3000 is an Android-based device. While it supports printer connectivity through dedicated apps, its web browser cannot directly call a printer.
If your application requires printing directly from a web browser, we recommend using the ZKSOKiosk2000. As a Windows-based device, it is fully compatible with standard printer drivers and can seamlessly meet your browser printing needs.
Why can't I use the Google service on ZK-IWB65BP?
The ZK-IWB65BP has not passed EDLA certification, which means it does not support Google services. Please confirm whether a device supports this feature before purchasing.
How to check for the baud rate of a printer, such as ZKP8001?
If you want to check for a ZKP8001's baud rate, you can look at the self-check page.
Print the self-test page: In the shutdown state, press and hold the FEED key while turning on, wait one to two seconds, release the FEED, the self-test page will be automatically printed.
Why the ProMerc-300 device connect server failure?
Please verify that the IP address of the ProMerc-300 server is correctly configured. Access to the device requires logging in with a ZKBio CVSecurity administrator account. Please note that there is a limit on the number of software administrator accounts that can be logged in simultaneously—if this limit is exceeded, the connection will fail.
Why the consumption machine ProMerc-10 prompts "The balance on the card does not match the balance on the computer"?
The software and machine data can be synchronized, it is advised the customer to use a new card account to register.
Does the ZKBio730P have four memory slots?
The motherboard of ZKBio730P can only accommodate one memory slots.
Why does the ZKP8001 printer fail to print?
Troubleshooting Steps：
1. Replace with a new roll of printing paper and test.
2. Check if the power adapter is standard.
3. Wipe the print head with an alcohol pad.
4. If the problem persists after the above operations, it is likely that the printer head is faulty.
Poor quality thermal paper, inferior thermal paper, with uneven coating, poor heat sensitivity, or that has been stored for too long (beyond the shelf life) or become damp, can all lead to faint color development.
After editing on the whiteboard, if I exit to the main interface and then re-enter the whiteboard, the previously edited content is still there. Can I still generate a QR code? Or can two QR codes be generated for the same edited content?
Yes, you can still generate a QR code after exiting and re-entering. If the edited content remains unchanged, only one QR code will be generated.
Does the QR code have an expiration date?
No, the QR code have an expiration date. The same code will always contain the same content.
How is a QR code generated on the IWB-65B?
There is a QR code generation tool in the whiteboard writing software, which compiles the content edited on the whiteboard into an image format.
Can the Android version of the ZK-IWB65BP device be upgraded?
Upgrading the Android version is not supported.
TL400B smart lock fingerprint cannot be registered and cannot be reset.
The correct initialization steps: Use a pin-like tool to long-press the initialization button, then wake up the lock, wait for the broadcast "Restore to default settings", wait a moment, "completed", then the initialization is successful.
Why the LH3000 device beeps fifteen times in a row after swiped the card?
This means the card does not belong to your hotel. Please cancel the card first. Once canceled, the card will be reset and available to write again.
Why press on smart lock TL400B there is no sound?
Please have a check if the mute function was accidentally enabled, you can enter *4# to turn it off.
Is the GL300 equipped with an app?
The GL-300 does not have an app, as it is an offline lock.The G-300W comes with an app.
What is the mobile app for lock SL01-T430H and how to add?
The mobile app for SL01-T430H is ZSmart app.
Please follow the user manual.
Activate the lock and press"1235789v"keys to program the network settings, then the lock will prompt "Connecting to Network; Wait a moment".
Is the lock TL400B has NC and NO mode?
Yes, please follow user manual "Enable Normal Open" step to set it as NO mode.
Configuration issue and guidance for LH4000 hotel lock.
Install software ZKBio CVSecurity offline hotel module. According to youtube website zk-lock instruction video configuring authorization card time card room cardguest card one by one.
Link: https://youtu.be/OW8JFVgptn4?si=Q6EJylT-NVCm3zDw
Did the time on the LH1000/3000/6000 hotel locks automatically reset to 1970 or 2000 after the batteries were removed and power was cut off, since the clock module lacked a button battery?
Once power is restored, you need to swipe a time card to synchronize the clock.
Does the ZK4500 work directly with a USB 3.0 port on the computer?
USB 3.0 is backward compatible with USB 2.0. Our USB fingerprint readers, ZK4500 and SLK20R, use USB 2.0, meaning they can be connected to a USB 3.0 port but will operate at USB 2.0 speeds. Similarly, a USB 3.0 device can also be used with a USB 2.0 port, but it will only function at USB 2.0 speed.
Does the ZK9500 support USB3.0?
No, the ZK9500 does not support USB3.0, the hardware not supported.
When connenct FA10R with BioTime to enroll face, it shows the image is unqualified.
Please adjust the angle of FA10R.
What phenomena might occur if lack of power supply?
1) ICR switches frequently.
2) The camera’s image looks dark.
3) Some ripples appear in the image.
4) The camera might reboot frequently.
Why is the camera’s image unclear?
1) Unmatched lens mount. There are two types of lens mount for box
cameras,respectively are CS mount and C mount, the lens and camera must
be matched with the same type.
2) Use Focus in / focus out to control the Clarity.
3) Check whether the lens or housing gets dirty.
4) In case of strong light condition, please select electronic iris as the lens type.
What is SMART Face Detection?
Face Detection: Face Detection function is fulfilled by the camera. The face features such as eyes and mouth would be recognized. The detection highly demands the size of face shown in the image and the angle to the lens. We recommend users have the camera installed close to the desired detection region and make sure people face the camera directly. Notice: Face Detection is different from Face Recognition. In Face Detection, the detection of faces in the whole image would trigger the alarm and notify surveillance center. The regions of detected faces would not be captured. The Face Recognition Camera is able to capture face images and upload to server for face comparison.
If I forgot the password of ZKTeco IP camera, how can I login in the Client software?
Why our DVR/NVR cannot find the HDDs?
Please install the HDD properly, no gap with the interface. Please install recommended HDD, eg. Seagate, WD, TOSHIBA, SANSUNG, HITACHI (generally capacity: 1T, 2T, 4T, 6T, 8T).
What is Main stream / Sub stream?
The main stream with high resolution and full frame rate can be used for main monitoring and recording. The sub stream with lower resolution can be used for mobile monitoring. Some devices support third stream which offers more flexible choices.
What are Stream and Bitrate?
After the video is compressed, a stream is generated. Bitrate (bps): quantity of bit stream per second. Bitrate type: Constant Bitrate (CBR), Variable Bitrate (VBR). Stream type: video, audio, video & audio complex stream.
What is DVR / NVR?
DVR/NVR is a management device which realizes the function of centralized storage, local live view, search, playback and other functions. The main difference between DVR and NVR is the function of encoding. DVR is an encoding unit, but NVR does not have this feature.
What is H.264+?
H.264+ technology is a kind of intelligent algorithm developed by Hikvision. It is a remarkable encoding technology which focuses on the features of the surveillance video and is optimized based on the H.264/AVC. H.264+ lowers the bitrate of the surveillance video greatly so as to save the system cost.
What is ONVIF?
ONVIF is committed to providing and promoting open interfaces to the security industry for effective interoperability of IP-based physical security products.
What is Resolution?
Resolution is usually measured by the number of horizontal and vertical pixels. It can be expressed as number of horizontal point * number of vertical pixels. In a fixed plane, the higher resolution could provide better image.
What is PoE Power Supply?
Only the network camera has POE. 1,2,3,6 are the data wire and 4,5,7,8 are idle. Two methods can be applied. With 8-core wire, one method is using 1-4 cores for both power supply and data transmission. Another method to use 5-8 cores for power supply while the rest for data transmission.
What does 4K mean?
The name "4K resolution" refers to a horizontal resolution of approximately 4,000 pixels. It has been developed into a variety of standards. The DCI 4K resolution standard (4096 * 2160 pixels) is widely respected by the film and video production industry. Besides, UHDTV standard (3840 * 2160 pixels) is also popular which has twice the horizontal and vertical resolution of 1080p (as shown in the figure below).
If I forgot the password of DVR / NVR, how can we login in DVR / NVR.
Please send us the snapshot of DVR/NVR screen with clear date and time (as below),we will give you a super password to login in the DVR/NVR.
ZMM100 Mifare device, if enroll card both in user manage menu, and Card management menu.it will verify failed.
After test we found, that if you just enroll from user mng, or card mng menu, it can verify succeed, If enroll from user management, then enroll again from card management, it will ask copy data to card or not, if we choose no, it could not verify succeed on device. But if we choose yes, we could still verify succeed. If meet this issue, just tell customer to enroll from one of the menu.
customer enroll 3297 fingerprint in Alg 9.0,every time when they verify fingerprint, the device will ask for user ID.
In Alg 9.0, if extend 3000 FP, the device will force to 1:1 mode, In this case,we would like to suggest customer to use Alg 10.0.
Can we set whether the work code must be entered when the employee verifies? And how to transfer the work codes from one device to another?
Please go as follow to choose the work code options Menu->Work Code->Work Code Option->Work Code Required ( turn it “On”.) How to transfer the work codes from one device to another? Please go as follow: 1)Download the work codes from device A: USB Manage->Download->Work Code. Upload the work codes from device A to device B: USB Manage->Upload->Upload work code.
If I have used the usb client function on the device, then can I use the wifi function?
These two functions are not compatible with each other. Only when the usb client function is closed, then the wifi function can be used.
If I have open the GPRS function of the device, then can I use the print function
These two functions are not compatible with each other. Once the GPRS function is used, the print function can not be used.
Can we set a certain time to download the logs, and then delete the logs in the device automatically instead of deleting manually?
Please firstly go as follow in the ZKtime.net software: System->Plan Task. Then please go as follow in the ZKtime.net software: System->General.
How to connect the device with the Zktime.net software?
Firstly, please go as follow: menu->Comm->Ethernet(Set the “IP Address”, “Subnet Mask”. “Gateway”. And the TCP COMM port should be 4370). Secondly, please go as follow: menu->PC Connection->Comm Key to be “0”. Thirdly, please go to the zktime.net software, and set as follow: (Let the port to be “4370”, And the pwd to be blank)
How to import the user information from the device to the software via U disk?
Firstly, please download the user information with the U disk. Then please go as follow in the Zktime.net software: Attendance->Import / Export->Import Employees.
If the device needs to change its attendance status automatically, how to achieve that?
Please go as following: menu->Personalize->Shortcut key mappings->Set switch time. Then the status will automatically change when it reaches the time you set.
How to enter ADMS with URL mode? Where to input the port when using the URL mode?
Please go as following to set: menu->COMM->ADMS. And pls turn the “enable domain name” to be “on”, and about the port, pls directly input it together on the domain name such as “abc:8081” in the server address.
Can I take a photo of the user if his fails to verify for continuously three times?
Yes, Please go as the follow path to do some settings: menu->System->Attendance->Camera mode->Save on failed verification.
How to save the illegal verification record.
Please go to the follow path to turn on this function: menu->System->Attendance->Save Illegal Verification Record (Turn it on).Then the device will keep the record though it is illegal.
How to change the advertising pictures of the device?
Create a new folder named "advertise" in the root directory of U disk and place advertising images into the folder. A maximum of 20 images can be stored and the size of each image cannot exceed 30 KB. There are no restrictions on the image’s name and type.
If the device connects with a printer, how to set the printer function on the device? Can the paper be cut automatically when it comes out?
Please go as the follow path: menu->Print->Printer Options->Print (On)->paper cut (If you need it, turn it as“on”) , Then go as below: menu->Print->Data Field Setup (choose to turn on those functions you need.) Thirdly, go to Menu-->Comm.-->RS232/485 and select baud rate. Here is the connection between the device and the printer.
How to change the wallpapers of the device?
Upload the jpg documents with “1~10.jpg” as initial letters of document names stored in a U disk to the terminal. After the upload, these pictures can be displayed on the interface of the terminal. Create a new directory named "wallpaper" in the root directory of U disk and place wallpapers into the directory. A maximum of 20 wallpapers can be stored and the size of each wall paper cannot exceed 30 KB. Pls go as the follow path to upload: menu->USB Manager->Upload->Wallpaper.
There is a triangle together with a red “!” on the top of the main screen, how to cancel it?
It is a signal of the Alarm when the device is getting down from the wall. When the device is installed on the wall normally, this signal will disappear automatically.
How to use wifi with new firmware device?
Pls go as follow: menu->COMM->Wireless Network
Can we set the valid date for the employee?
Please go as follow: menu->User Mng->New User->User Expiration Rule->Expired Date->Start Date->End Date. If the user verifies outside the date, the device would say “invalid user”.
Can FR1200 support Ver9.0? Can FR1200 be connected with C3?
NO, FR1200 can only support Ver10.0; FR1200 can not be connected with C3, because C3 does not support fingerprint.screen, how to cancel it?
How to get the license after reinstall ZKTimeNet 3.0 on another computer
After the computer is replaced ,the licnese have to sent to the licnese issuer for reset. The default is that each licnese of customer have a chance to replace license for free.
What the customer needs to do:
1-send the old Activation file to yo technical support or sales.
2-your company name and country.
The method of restoring database when reinstalling net3.0 is sent to you as an attachment. Please check it.
Method of restoring database when reinstalling net3.0.pdf
why the device shows GPRS online BUT failed to connect to BS software
Check the Sim Card. Some card requires to open data first even it shows online and shows the data transfer, make sure that you could use the SIM card login FaceBook or anyother web. After , insert the SIM card back to device
Uface800 auto restart
Check fingerprint reader and camera. Replace damage fingerprint reader or camera. Pay attention to replacing the correct type of fingerprint reader or camera.
The mysql database was selected when installing BioTime 8.0. An error occurred: unknown error.
Ignore errors，and after the successful installation，reconfigure in the console.
Access3.5 sets the authentication mode, VF300&MB360 does not change
The VF300 & MB360 products are time and attendance terminals with simple access control.
The operation of modifying the verification mode on the Access 3.5 software is for the access control.Therefore, the software is set up and the device has not changed.
Only devices with advanced access control can synchronize the authentication settings on Access 3.5 to the device.
Device can not connect ZKBio TIme
phenomenon :
In theZKBio Time, the device state is online.,but cannot show device model and the version information，and the device name is still auto add.
Solution:
Just click the auto add, and add an new name to device,then the device information will be appears completely.
Big Device capcity
For a big device capcity. You can make a mark with the sales first before you make the new order.
And if you want to upgrade the capcity in your hand , please contact with the supplier to know whether we can do it or not.
Login the webserver3.0 of device
the webserver address is your device ip address.
If the device doesn't have admin, the login accout and the password of the web 3.0 are administrator and 123456.
If your device contains admin user, the login accout and the password are the admin user's ID and password.
Cloud Server Setting (ADMS) shows Disabled.
Contact technical support to set device parameter：ServerType=0
What is dry mode and wet mode ?
The control panel supports “dry mode” and “wet mode” by using the jumper. For “wet mode”, short 2-3 and 4-5 terminals. The control panel and the lock use the separate power supply. One is connected with +12V and GND of POWER interface (for the control panel), the other is connected with V+ and V- of LOCK interface (for the lock). The factory default jumping is set as dry mode.
which reader of the inbio controls which door?
About C3-200, the reader1 and reader3 are the in of lock 1 and lock 2; reader 2 and reader 4 are the out of lock 1 and lock 2. About C3-400, all of the readers are for the in of the lock. When C3-400 changes to two-door two-way, the reader 1 is for the in of lock 1, the reader 2 is for the out of lock 2; the reader 3 is for the in of lock 2, the reader 4 is for the out of lock 2. If for inbio, the odd number is for in of the lock, the even number is for out of the lock.
Inbio+FR1200,can FR1200 be used to register users?
FR1200 can not be used to register fingerprint, it can only be used for verification. Fingerprint sensor such as ZK4000,ZK4500 can be used to register users. The ZK4000 can be used only in 32 digits system; but ZK4500 can be used both in 32 digits and 64 digits.
How to cancel the event records in the inbio?
The event records can not be cleared; when it reaches 100,000, it will overlap the before ones.
The number 7 is used to restore to the factory setting, which kind of data will be initialed? Including the parameters setting?
If you forget the device IP or the device can not work normally, You can use the number 7 terminal to restore inbio460 to factory Setting , the configuration include device IP , communication password ,gateway ,subnet mask. The device IP will be 192.168.1.201,the communication password will be blank. And the parameters setting will not be changed, will stay at the device.
How to reset the device to the factory setting?
The number7 digit is off by default. When it is moved upwards and downwards for three times within 10 seconds and finally returned to OFF position, the factory settings will be restored after the access control panel is restarted.
Inbio260 can only support one FR1200? How to set the 485 address of FR1200?
Inbio260 can at most support four FR1200, two as in, two as out. There are six DIP terminals , 1-4 is for RS485 address , 5 is reserved , 6 is for extending the length of RS485. Set the odd number is for enter reader, and the even number is for exit reader (for example , two readers for one door- the rs485 address 1 is for enter door, rs485 address 2 is for out door) And both 1 and 2 should be translate into the binary digits.
ZKAccess3.5 startup failed
problem：I receive an error message "root element missing" when i try to launch software
sloution：First ,please Go to the software installation directory, and find ‘AppSite.Xml’.(Please backup this file before doing the following.)
Then open it with Notepad.
Check the value of this statement,for example,the value of mine is ‘’en’’ ,and in the second red box you can see the vaule of ‘’en’’ is ‘’English’’.
Please try to modify the value to ‘’en’’or’’chs’’,then save the file and restart the software ZKAccess3.5 to see if it can run successfully
If you have any problem please contect me.Have a good day.
access the access control device directly without the use of ZKTeco software, using c#
This is the download link for the SDK:
https://www.zkteco.com/en/search?keywords=standalone%20SDK
TF1700 doesn't push oplog
The reason is wrong timestamp, delete / data / oplog.dat and restart device,run demo,it will start to push oplog.
Attendance module disappears after Access3.5 activates public license
The attendance module of the new version of ZKAccess3.5 is chargeable and requires a license. The public license does not include this feature.
ZKBioSecurity and Set Valid Time of 7B
When we want to use 7B's Set Valid Time, we need to enter the device's menu, open the setting (Expiration Rule end setting).
The menu path is:
Menu->System Setting ->Access control record settings->Expiration Rule end setting :
When using ZKBio Access and license has been activated,but get the error: "The points in the system mismatch with the licence points"
Please click on cancel and active again.
Defective touching ( Projected Capacitive touchscreen)
1. The wire connecting touchscreen with main board is defective, the
control card of touchscreen or the internal USB is defective, or the
Operation System is broken. Check all possible reasons above one by one,
then change accordingly.
2. Change the control card, or change touch screen
3. Change touchscreen
Change touchscreen
Defective touching ( Resistive touchscreen )
1. No touching drive, the wire connecting touchscreen with main board is
defective, the control card of touchscreen or the internal USB is
defective, or the touchscreen itself is defective. Check all possible
reasons above one by one, then change accordingly.
2. Try the operation of 9 or 25 points linearity correction, if still
cannot work, probably the control card or touchscreen is defective, need
to change touchscreen
3. Try the operation of 9 or 25 points linearity correction, if still
cannot work normally, probably the control card or touchscreen is
defective, need to change touchscreen
Change touchscreen
Defective display
1. Change LCD
2. Screen line is broken, or BIOS setting is incorrect, or change LCD
3. Change LCD
LCD or LCD backlight is defective, change LCD.
Able to boot and fail to access the operating system
1. Reinstall operation system, ensure all important data is kept safely.
2. Starting up in security mode, antivirus checking, or reinstall operation system.
3. Pull out hard disk and insert again
4. Reboot operating system
Change new hard disk
Unable to boot and power indicator is on
1. Change Main board Pull RAM bank out and insert again, or change RAM bank
Unable to boot and power indicator light is not on
1.Checking power outlet 2.Change adapter 3.Check electric line from main board or change main board Change switch or the cable
If the fingerprint reader does not work, how do we know where the problem is?
1) Confirm the fingerprint reader firmware version, which can be read using a small program.
2) Confirm the software used and its ZKFinger SDK version.
3) Is the released ZKFingerSDK 5.3Lite demo version normal?
4) Provide test steps, video or error screenshots as much as possible.
The registration speed of the SLK20R connected to the ZKAccess 3.5 software is normal, but the registration is slow when ZKBiosecurity3.0 and ZKTime web2.0 are connected.
Please update the latest ISSonline SDK test. SLKID 1.4 or less and 1.4 or more are different. Old SDK Under 1.4 Firmware USB2.0 fetched original map at SDK layer probe speed acceptable Before 1.4~2.0, the firmware used USB1.1. If you continue to transfer the original image, the speed is very slow. After the SDK upgrade, the correction map is read. The data is much smaller than the original image and is not so slow.
The following exe can not run: C:\Necsis2\Liberaciones\NEC_FPExtract_X64_20180116\NEC_FPExtract_X64_20180116>sa mple.exe
The application has failed tostart, because its side-by-side configuration is in Use sxstrace to track issues: Sxstrace trace -logfile:trace.bin Then open the application, this time in the trace.bin root directory has been generated, so exit sxstrace, Run the following command again: sxstrace parse -logfile:trace.bin -outfile:trace.log You can see related information. The current check found is the C++ runtime library that has been installed by the customer
The source code in the python DEMO is handed and compiled with exceptions. Prompt missing files, such as ZKFPEngXControl_TLB.
You need to install the Biokey.ocx control in Delphi. After installing the ZKFinger SDK5.3 Lite driver, Biokey will be stored in the program directory, for example: C: Program Files FPSensor Biokey.
When integrating the SLK20R into an Android application, customers cannot find liblibzkfp.so for the ZKFPService class in the JAVA SDK.
Demo error: 'System.Runtime.InteropServices.COMException' occurred in System.Windows.Forms.dll Additional Information: Unregistered class (HRESULT exception: 0x80040154 (REGDB_E_CLASSNOTREG))
Unregistered class, confirming the client's operating system and the number of used SDK bits, suggesting that the client's debugging platform be changed from x64 to x86
The ZKFingerModuleSDK command MD_READ_USER can only obtain the number of templates when acquiring user data from the SLK20M. Cannot obtain the template number?
The ZKFingerModuleSDK command MD_ENROLL_TMP issued a fingerprint to SLK20M failed.
When the command issued a fingerprint, base64 format encoded fingerprint needs to be decoded
Does ZKFingerSDK provide fingerprint template conversion interface?
ZKFingerSDK is not provided, there is another conversion library that can provide conversion interface.However, only ZK10.0 fingerprint templates are currently supported for conversion to ISO/ANSI templates. ISO conversion to ZK fingerprints is not supported.
How big USER ID does the SLK20M support?
Our biometric identification SDK does not involve user IDs.Since a person has 10 fingerprints, we only have a finger index, which is a 32-bit unsigned integer, a pure number that does not exceed 9 in length. Our SDK only cares about the information he collects, then compares it and does not care about logical data.
Is it possible to convert our 10.0 fingerprint template into a picture (jpg, png, etc)?
Fingerprint template can't convert pictures. The binarization process of extracting fingerprint feature points from a picture and saving it as a fingerprint template is irreversible.We can get the original fingerprint image from the fingerprint reader through the SDK interface ZKFPM_Acquire Fingerprint Image. It does not support converting from a fingerprint template to a picture.
Fingerprint comparison always fails
1. Confirm whether the fingerprint template of the customer is correct
2. Confirm that the customer's own development process has judgments on
algorithm library initialization and fingerprint reader connection. The
algorithm library initialization may fail but the client still invokes
the comparison interface.
Connected fingerprint reader and not, the result is not the same
Due to the limitation of the algorithm, a fingerprint reader must be connected in order to initialize the algorithm library and the comparison interface can be invoked.
When installing the ZKBiolock on the win10 pro operating system, the software prompt database is incompatible with the operating system.
First install the SQL Server2012 database and then install the ZKBiolock, and configure the database in the software.
EU01 can't get card number from external wiegand reader
It shows "invalid card number" when you try to register card number for a new user. Need to close parity check of wiegand reader,set parameter ExtNeedParity to 0.
External alarm doesn't work on K30 PRO
Check if you have access control menu,you can have access control function or external alarm,only one of them. When you have access control function disabled,you will see the menu in system setting to switch internal/external alarm.
ZKBioSecurity3.0 trial information
For ZKBioSecurity3.0 , it offer 30 days for you to test , no need to get the license. you are free at the first 30days after installed . And if you don't think it is enough for you , you could check the demo link in our website to test more.
When using ZKBio Access and license has been activated,but get the error: "The points in the system mismatch with the licence points"
Please click on cancel and active again.
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